Eisenhower Health - Rancho Mirage, California

Mary H.

Worst ER experience with my 90 year old mother. She was transported by paramedics and had fallen and has dementia. We would not allowed to go back to be with her for over an hour. It took almost 7 hours to get a room. Then at 1 am she gets a room In 2 East and I don’t feel
She should have had a male nurse and a male CNA. They treated her so terrible like she wasn’t even a human being. I am so disappointed in the treatment by the nurse. She was crying and they could have cared less

My mother has Medicare and excellent second PPO coverage. It’s so unfortunate that those with Kaiser HMO and medical are treated so much better

I feel the ER situation wad the worst. She is 90 and with dementia and scared. This policy really needs to be revised

Cynthia E. (.

Have a cousin in their hospital ER four hours ago I call at every time I call the ER just hangs up on me rude insensitive, cruel I don’t know what my cousin’s going through right now and I talked to the operator and she gave me out here here’s an ear. I’ll transfer you and they’ll get you through. Guess what it rang 30 or 40 times and nobody answered now the operator won’t even answer my call. What kind of a shindig Hosp. is this I mean my God I got a privacy code you’re supposed to have that I’m doing the best I can. They won’t give me any answer. They won’t even answer the phone. They’re too busy well guess what? I’m worried about. My cousin that lives in Sacramento. She’s down here on a visit. I’m very worried about her she’s alone there and I wanna know what’s going on. This is a terrible hospital for communication trying to get a hold of administration, but of course they’re out for the day no other Management‘s there to talk to me to help me lousy Hosp. they’re lousy. Don’t take your people there unless you wanna wait and enjoy it because it’s not fun to find out about your cousin. That’s there. They have all everything like she’s in prison and she’s not she’s in a friggin ER. They won’t tell me about her not write. Your family is asking about her and Sacramento. This is wrong thank you for reading.

Darcy L.

No blame on The CEO Mr. Massiellowhom I know and respect very much abd his Partner. but I have gone to The ER for the last time. Next time I go, hopefully I will have broken something in order to not come home in pain ,like I was via transport by Ambulance. Thank you for The Lyft ride home. Ugh. :(( Sincerely Darcy LaVoie.

james S.

I am still here after surgery Thursday 3 April 2025. I find it difficult to believe how professional, friendly and caring EVERYONE is. What a staff from top to bottom. Great food and I am picky with food. If I was not in pain I would book this place every other month. Honestly terrific in every respect. Thank you all.

cathy N.

Family member recently was referred by Urgent care for IV therapy for cellulitis on lower leg. Overall care was very good but was there from 2:30 pm to 10:00 pm. Main complaint was parking was horrendous. She had a very painful leg and unfortunately had driven herself to Urgent care then to E R and had to park a distance from ER. There are few handicapped spots . I came out at 9:00 to get her car and drive her home when ready and I discovered the same. No close parking and not enough Handicapped parking.
Hope future planning includes building adequate parking adjacent to ER or at least in the meantime have Valet parking. Also consider having basic IV therapy (non chemo) available in Urgent Care facilities. Thanks for increasing staff and treatment rooms. This is a great improvement.

Mike O.

My first experience with EH urgent care was good. But now trying to schedule an appointment with a primary care doctor is impossible. They won't pick up the phone and they don't call me back. It's really sad. I was hopeful health care in the Dez would be good but it's not with these people.

Update: Eisenhower to their credit has responded both to my review and by email. They seemed to take my feedback seriously and that's good. When dealing with healthcare you'd like to think the provider cares about you. I hope things go well in the future.

Sean C.

I was discriminated because I have a service animal registered with the Ada and the justice department. I was denied access into a nursing facility with the dog. I went to surgery when I returned my things were stolen out of my room. My teeth and other items. I don't recommend this hospital. Uneducated staff, nurses, they never did a food evaluation on me for allergies. Very arrogant physical therapy people that disrespected me on numerous occasions.

Jan S.

Many thanks to the wonderful professionals who looked after me over the last few days after I crushed my elbow in a fall. Particular thanks go to Dr. David Savin, orthopedic surgeon (who squeezed me into his full schedule and who is such an expert in his field), Matthew his assistant (who was so thorough in his explanations and post op care to) Nicole the OR nurse (who went far above and beyond the call of duty to help me) and to Kelly, the travelling nurse working on 4 North. Thanks to all of you and the rest of the staff, I am home, recuperating and out of pain in only a few days.