Kenny Cruz
1/5
Please bear with me , it’s worth the time to read this review so you don’t waste yours later!!!
I have been undergoing painful symptoms and physical changes, I discovered from a recent ER visit I have Ovarian Cysts based on my ultrasound results but could possibly be another health risking issue and was advised to seek further evaluation by my primary physician. I had no primary at the moment but shortly after I was assigned for my 1st appointment with DR. ANN DU in this facility and it was a complete waste of my time and very very upsetting!!! The day of my appointment she stepped into the room , present herself and asked what was the purpose of my visit today ? I began explaining and she would interrupt to rummage through the requested history reports I provided and would ask questions like i don’t see what you’re telling me on here.. do you have heavy periods ? Are you constipated ? What you’re undergoing is pressure from constipation that’s why you have pain in that area… what exactly are you here for ? Continuing to explain further details once again she interrupt to look through the paperwork and stated to get my dates and information right because it wasn’t “ present” on my documents … I thought to myself, excuse me I am the patient trying to tell you why I am in your presence at this very moment and you’re not allowing me to express or explain myself thoroughly and with minimal eye contact on her behalf as well! She was more concerned on the paperwork than the verbal statements given to her by her new patient! I also stated I can provide the disc with my imaging for her to review and help her get a better understanding of my situation she stated it won’t be necessary because of the software they use , it is not up to date. Going forward I mentioned along the lines that I was hoping to get further imaging I was told prior by staff that I was going to receive on that day, Dr. Ann said
“ WE DO NOT PROVIDE THOSE SERVICES HERE, OUR CLINIC IS LIMITED. I AM AN OB WHAT YOU NEED IS A GYNECOLOGIST” with no further helpful assistance or concern to provide me with information or explanation needed to get the correct care… she then stopped typing notes .. turned off the computer , gathered my documents and with a tone said “IF YOU’RE IN PAIN THEN GO TO THE ER.” and left the room immediately as if I was the one wasting her time. Oh but just to let you know, this was all in the matter of 10 -15 minutes . I have never been so frustrated and poorly assisted by medical personnel in my life .
Lastly , I attempt to report a patient complaint based on my experience to front staff all i was told was that someone will get back to me shortly, they never did. I attempt numerous times after to get in contact with someone to help me on my issue and STILL NO ANSWER OR CALL BACK TO THIS DAY!
I have been to this facility before for the care of my child and never once have I been unsatisfied up until my personal visit.
East Valley, I want to bring to your attention that many of us patients do not visit your facility to intentionally make your day miserable we are there for your kind helping hand and empathy because us patients are currently feeling miserable , are running out of options and in pain! Your staff chose this field to help people and make a difference in this world to those who are limited and misunderstood . I empathize that working in the medical field can be exhausting at times and I overly appreciate the help of medical personnels through these hard times but this is completely unacceptable and unprofessional! Respectfully, if some of your staff members are going to half a** their responsibilities , give poor services to your patients and unnecessary attitude’s then maybe it was not the right career choice they can handle and no one needs to tolerate those actions what so ever!
THIS FACILITY NEEDS TO RE-EVALUATE THEIR STAFF MEMBERS!
