Contra Costa Behavioral Health Services - Martinez, California

Jason P.

Totally incompetent people. You can't even trust them to give your message to a professional, nor can you expect any of them to suggest we be able to contact our behavioral health professionals via MyChart (this is an option at Kaiser, which is where I came from but had to join Medi-Cal as the premium was too expensive & I was unemployed), nor do you have any info as to if they are sending documentation that is crucial. I asked they send my letters to my LCSW, yet I'm not 100% certain she received it. She was responsive the other day, hence it's clear she's getting their messages. Why on Earth are they not communicating with her? Going 72 hours without a call on an urgent matter (not emergency. There's a fine line) is downright unacceptable. It's also ridiculous CC Health is not in the 21st Century by not allowing us the ability to directly message our entire health care team, including mental health practitioners. Is it any wonder why our mental health system is broken? When you staff with unreliable people, this kind of red tape and indifference to health concerns is the end result. Well, let's change it up and start improving CC behavioral health.

rebecca G.

I tried to go to the address that was shown, and it turned out being an admin business entity only. Then I tried to call their access number and was told it was to engineering services CCTV railway. Very frustrating and confusing

Diora N.

I also would never give this place a star. Minus five.

I called about my anxiety. The lady by the name of Sandy did nothing but give me bad advice. She said don't go to work. You're not safe. I told her forget it, I'll be fine, I just wanted my doctor to prescribe something for my panic attack. She called police. I asked her not to do that. She did it again the following day by lying to me and gave me a stink eye looks could kill attitude and made a huge scene over my normal grief that my friend died? She made miss the funeral. I should have never called. When my doctor was finally reached they let me go. It was right there in my medical records that I'm not a danger and in the final stage of my grief. She needed to respect my wish to be left alone. I'm writing my letter now to whoever runs that place. I missed my friend's funeral! Heartbroken and hurt by this nut of counselor.

no N.

terrible and frightening. interrogated from 7pm til 4 in the morning about my mental health. Teased by staff for asking for a female (my gender) doctor. Nurses screamed at patient for accidentally spilling water. All genders sleep in the same room with 12 cots.

nightmare

R B.

If I could give lower one star I would. What a bad place.
I considers this place lower than average. No details needed. You know what I mean

Jon M.

Rude staff did not feel comfortable living my gf there

smol C.

If theres ever a class action against this place I want in

Jesse E.

Staff are horrible and couldn't care less about people