Bourbontown Pharmacy - Paris, Kentucky

J. E.

10-10-24: If I could give this pharmacy a zero star rating I would. They have changed ownership, and I chalked up a lot of the lateness and difficulties we were having getting our one prescription filled and mailed due to the changeover, but it is beyond that.

I had trouble getting them to mail the prescription the first time, and they advised me to submit for a refill a week ahead of time in future even though they had said 2 to 3 days the first time. I used their portal on September 30th to submit for a refill to be mailed and received an email confirmation from the system that it had been accepted. Ten days later, no update and no prescription mailed. I call and they tell me they have to make this one, but this is not a compounded prescription. It comes premade in a pump bottle, and I spoke with the drug manufacturer to verify that. Bourbontown Pharmacy said they would receive what they needed tomorrow to make it and then mail it. What the heck? So I call them up again and cancel it. I also calmly tell them that we need to transfer the prescription to a pharmacy that can fill it in a timely manner. It shouldn't take several weeks to ship this, but more importantly they shouldn't be saying they are compounding a prescription that isn't compounded.

So then the person I assume is the owner calls us and says some absolutely crazy story about my husband being in there the day before and them telling him he had to bring the box into the store so they'd know what to order and he hadn't. What the hell?
1. This prescription was already in their system and had been filled by them previously.
2. My husband, myself, and daughter are all mostly house bound and severely disabled from chronic fatigue long-covid. We have had to self-isolate to avoid viruses which will worsen our already severe conditions for over 4 years now, and we are together 24/7. I even almost died 1 1/2 years into this due to the cardiovascular damage long-covid caused in my left lung. I barely survived an emergency lung lobectomy. When I say we are sick and disabled I mean it!!! So my husband never set foot in that pharmacy on any occasion!!!

When I confronted him on this, he back pedaled and said we should go to Walmart. We are too darn sick to go anywhere! That was the whole point of having the medication shipped. We are too sick to leave our house and can't risk getting sicker!!!! And your pharmacy made our very difficult life harder for us when it was supposed to help.

So I just had a lovely conversation with Amazon Pharmacy and they are working on getting it transferred. Good riddance Bourbontown Pharmacy!!!!

And it's because you tried to gaslight me and blame us for your shortcomings on multiple occasions that I used my precious energy to write this review. I was just going to leave it be, but you brought this on yourself! Shame on you for what you did to us!!!!!

Hillary T.

Bourbontown is a fantastic addition to Paris! Their customer service is exceptional, and their staff is fantastic. They make time to answer questions and address my concerns, and their delivery service makes my day so much easier. It's great to have a locally owned pharmacy with a team who genuinely cares about their customers. Love them!

Nicole B.

The friendliest staff! If my company would allow me to get prescriptions here I would! I have had several COVID tests done here as well as my wife and we always had a great experience. Super easy, quick and efficient testing. Thank you Bourbontown Pharmacy!

Courtney H.

Bourbontown Pharmacy is the absolute BEST! The staff always goes above and beyond for their customers. They always have friendly smiles and answer all of my questions. The online scheduling was extremely convenient and vaccine appointments were efficient. I definitely recommend Bourbontown!

Santina H.

Bourbontown Pharmacy is one of the friendliest pharmacy’s I have ever visited! They are kind & courteous and really aim at pleasing their customer’s! Their customer service over the phone and In person is the best I have ever experienced! Thank you Bourbontown for being so conscientious to your customers, you just don’t see this kind of service much anymore 🤗

Chuck R.

Fast and friendly service with a smile! I can't say enough good things about how great Bourbontown Pharmacy is to deal with. They treat you just like family and I love the curbside pickup!

Lacey M.

I was with rite aid for 23 years, but I switched to Bourbontown last month and have been SO HAPPY with the people and the service! They always answer the phone, they fill everything on time, they stay stocked so no waiting. And they know what you need and just take care of you! I love being here, so happy I made the change!

Amie B.

I can’t say enough wonderful things about this amazing addition to our small town... incredible people, excellent service, and truly a beautiful pharmacy!!!! Their attention to customer service and organization is very clear the moment you step inside the door!!! I am also super happy with the curbside pick up... it is making life so much easier - especially on those stressful busy days. My entire family has transferred our prescriptions to them and I am more than thrilled with this decision.