Best Western Gold Canyon Inn & Suites - Gold Canyon, Arizona

Angela F.

We are on vacation for 10 days and hopping hotels. This one was by far our favorite! Super clean and friendly staff. Breakfast is amazing. Carla, at the front desk went above and beyond in assisting anything we needed. We loved the swimming area and our room was very comfortable. Will miss it here and would definitely come again. 10/10!!!

Tammy H.

What an amazing stay!! Staff here were so friendly and always available to help, answer questions, and give ideas of what there was to do! Carla was so kind and helpful. The pool was clean and refreshing! The beds were the most comfortable I’ve slept on in a hotel! I’m here on vacation but will definitely be back to this Best Western Gold Canyon!!

Miles S.

Bed Bugs!!!!!

Update: I talked to the manager and she tried to say that I exaggerated about how many bed bugs there were and she wanted to assure me that there were no nesting areas and no congregations. She didn't even get there until Monday, how dare you tell me that I am wrong here! I have two full videos that are 5 minutes long showing all of the babies and all of the mothers, if you would like to we can count them, I bet there's even more than what I said.

We got a deluxe premium room with a jetted tub so that we could splurge for the vacation. Got in and settled, my mom laid down to get an hour of rest while the kids, family and I swam in the pool. Afterwards, I brought the children home to San Tan Valley, then came back, I was very tired and got to the bed and pulled the sheets back only to find something moving. Upon further inspection, there were several things moving, at this point I immediately woke mom up and told her to get up and get off the bed!!!! I then pull the sheets back and find 100's of baby and adult bed bugs. I saw visibly, about 50 that were where mom was laying. After notifying the front desk, we were put into quarantine until everything we had was thrown in a dryer that had been in that room. Mom had to wash her hair over and over. They gave us another room, directly next to the room we just had. At this point, I am itching and scratching everything because I feel like something is on me all the time. I could not go back to sleep, I got horrible sleep the next day. I was at the salt River with family and somebody mentioned the horrific story and I immediately started itching and scratching everywhere. Was not offered anything for this happening. The lady at the front desk, said, there was an exterminator here recently and should have got that. They did not, now we have to suffer mentally, wondering if they are going to show up at my house of five children and dogs, wondering if they are on me all day long and actually thinking I'm getting bit! Couldn't have offered a comp or something? I mean, what kind of world do we live in? When a company treats you bad, I guess it's no longer in the best interest or policy to make sure that their customers are taken care of 100%. They did not even check on us again and when talking to the manager the next morning by Mom, she came back and said all they had to say was, sorry hopefully we got all of them! Completely unacceptable in my eyes. I understand, sometimes these things happen, but this is why we have protocols in place for proper pest control. Obviously we were a victim of bad pest control. This is not our fault

G H.

Had a horrible experience at this hotel. I’ve stayed here before when visiting family in Gold Canyon a few years back and it was fine. This trip though was horrible due to the rudeness of the new management/owner named Pat Tanna. Not only did she give us nasty looks anytime she saw us but upon checkout she charged me for an additional guest when it was only my son and I. I explained that to her only for her to tell me I’m lying. Then she says rudely, “well you only paid for 1 person.” I showed her my receipt showing I paid for 2 guest and she needs to refund me for the non existent 3rd guest. She has a nasty attitude. I will never come back to this hotel! Save yourself the headache and stay somewhere else. Plus the hallways stink.

Trip.com M.

We had a great time last month when we did an overnight stay so we decided to do another this month.Again, a great experience and no disappointments.The Rodeo Lounge (Next door) is always a good time. The bartenders are extremely friendly and know how to make a drink...Hence the reason to not drive home & simply walk thru 1 door to get to the hotel.We choose Wednesday nights to stay when less crowded & havent been disappointed yet so we will continue our overnight getaways at least once a month.

John F.

Very clean rooms we like it so far. Just did not get water in room. It has a nice small bar with some food attached and we found it very pleasant. Would return to this location if ever we come back.

RoxBK

The hotel is okay and has reasonable service. However the pillows and beds are hard as rocks and seriously should be renewed to something a lot more comfortable, considering the rates for a room per night. I would highly recommend bringing your own pillows and a mattress pad unless you want to wake up with a sore neck and back or not sleep at all. Probably the worst night sleep I’ve ever had. I would look somewhere else before coming here again personally.
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Flamingokid28

Very nice hotel and location. Staff was pleasant and accommodating with any requests. The morning desk clerk let me get coffee early. The room was clean and the bed was very comfortable. Enough choices at breakfast to satisfy both my husband and I. Good choice for our long weekend visiting family.