BayView Professional Associates - Fairhope - Fairhope, Alabama

randkatze

I'm one of the many others in this review section that have gotten an unfair $200 no-show fee. I was 6 minutes late to a telehealth appointment - which I didn't get the initial reminder text for. I'm not sure how long Dr. Cronin waited for me, but I waited to make sure he wasn't the one who was late before I called the office. I was told I'd have to reschedule (the earliest date being over a month out, mind you my last appointment was in March). I wasn't told anything about the fee by the woman on the phone. Then I was charged $200 at 8PM. This is all not to mention the lackluster assistance I've received at this practice. Dr. Cronin has rushed all of our appointments and seems to lack empathy. It seems many people are forced to utilize this establishment due to a lack of other options, and I feel they take advantage of that fact.

Jessica T.

I have always had a wonderful experience with this psychiatrist office. Maggie and everyone has been nothing but wonderful to me. I have always been really well cared for and informed about the provisions in my care. I recommend this clinic for psychiatric care

Erin B.

Such a scam. After my doctor prescribed me a higher dose of meds without telling me, I started to have heart palpitations and took a year off from trying to get the mental health I needed. They kicked me out of the system in that year so I had to start as a new patient. Now I’m 2 weeks into trying to get the $200 they charged me for missing an appointment that I called and cancelled a week prior because of unplanned surgery. I’ve been trying to figure out my mental health with them for literally 10 years, but the turnover with the doctors is so high that you will never figure anything out. Good luck!

Meaghan A.

I know that some people here are not the most helpful, but you will find that everywhere in life. In my experience, I’ve been fortunate enough to have dealt with the kindest people here. Mrs Maggie Kellar is the sweetest soul I’ve had the chance to meet, and the front office ladies are always so helpful and supportive, especially Ms Tracy and the other lady at the front (I’m not sure of her name but I spoke with her again today 1/23/25 and she’s just so precious). I am so grateful to have them, as it’s not easy going to therapy or anything like that so it’s comforting to know they care about the patients and they aren’t just doing a job each day. Thank yall!

Alexis B.

Fairhope locations front desk ladies Shay,Mary, Margaret, and nurse Gretchen always takes great care of me when I come in. Very hospitable and professional! Their customer service gets 5 starts

Russ N.

You will be unable to manage your Rx.

After starting a new medication, I was told to make a followup appointment in 2 weeks. The next available was 6 weeks. I received a call to accept an open Telehealth appointment 3 weeks later. After 30 minutes of waiting, I realized that my provider was not going to make our appointment.

Later that day, I had to see urgent care d/t side effects that I needed to discuss with my provider. I might have otherwise avoided that outcome if my provider had come to our scheduled appointment.

I am currently scrambling for an alternative to this behavioral health system, and I am concerned about refills.

Tom C.

Do not waste your time at this facility. This was the most unimpressive and pathetic psychiatry appointment I have ever endured. Dr. Conor Cronin didn’t seem to listen to anything I had to say. I told him about my various experiences with medications that work and don’t work, he proceeded to dismiss all of the history and prescribe a drug I have already tried. What makes it worse is that I came here with my prescription bottles in hand denoting medicine my GP had prescribed for the previous 6 months and explaining to him that this medicine was working wonderfully. He then condescendingly explained that a GP can’t understand anxiety disorders because he is not a psychiatrist. Absolute waste of time and would not recommend. Go anywhere but here, this place is laughably unimpressive and it’s disgusting that they charade as a mental health clinic. I would give Zero stars if I could.

Mary W.

I was charged $200. for a missed appointment. And was told I had missed three appointments that's why I was charged $200. I had NO idea I had missed ANY appointments!!! My mother passed away recently, I was fired from my job, and to have no income and No HELP from anyone or anywhere!!!! This place has No empathy!!!!