Aspen Medical Group, Inc. - Corona, California

Mariah K.

I wanna say thank you to Dr. Jenny Lee for being so kind and helpful for my first appointment for my newborn child. She is such a sweetheart. Also I want to say thank you to Dr. Aki for always making sure that all my question are answered and she is so nice and helpful everytime I have my appointment on my pregnancy before. I came across her and she saw me again for my visit for my baby and she doesn't hesitate to approach me and ask how am i doing.

Crystal R.

I was referred here by my primary doctor for my pregnancy, for my 1st appointment they booked it 2 months out, that should have been a red flag. Everything got scheduled late, my sugar glucose lab test was scheduled after being 6 months pregnant even though I was considered "high risk pregnancy". On my delivery date, the doctor showed up when baby was already more than half out.
After baby was born, I called Aspen to schedule new born check up. The day of the appointment, I show up just for them to tell me that baby can't be seen because of the insurance. Before that I had scheduled a 6 week postpartum & IUD insertion appointment before the baby was born, they ran my insurance the day they made the appointment and said I was "good to go". Today I show up for my appointment just for the front medical assistant to tell me that my insurance won't cover my IUD insertion, I asked her to speak to the office manager and she ignored my request. She made it seem, like I didn't understand that my insurance wouldn't cover it and told to go back to my primary to get a referral. If that was the case they should have called me or told me when they called to confirm the appointment to let me know that the insurance wasn't going to cover it, instead of waiting until I'm there in person. The front end staff needs more training on how to do their job like running insurance prior to appointments or leave notes in the system to keep each other up to date. Coronas office has a better wait time than Riversides office has 2+ hours.

purpstatus

Our 4 children were patients here, until today. For nearly a decade, we have seen the steady decline that is Aspen Medical group. The front office workers are deplorable and should be ashamed of themselves. They do not have any degree of professionalism in the slightest. The old grossly overweight Mexican woman that sits to the left of all of the others needs to go; she will be the death of this medical office. You will never see an actual doctor and the quality of care has drastically decreased to the point where I cannot, in good consciousness, have my children's health being guided by such malfeasance.

Today, they lost 7 good customers... We should have left a long time ago. Terrible care, terrible customer service, total hack predatory office.

ZERO STARS!!!!

BLACKLISTED

You've been warned.

Monica D. L.

I had to come to this location for a medical clearance. I didn’t feel the same type of care as the Riverside location. The med. asst. barely spoke and when she brought me a pillow and placed it under my head it was uncovered and stained. I didn’t realize this until after I sat up from laying down. The office had an unclean odor. Dr. Huong was helpful as usual to my medical care.

Iliana R.

Patience is key. This place is great and they get to the point. Everyone I have encountered here seems to seriously care and generally are in good spirits. Do not come here and be in a rush. Do as you are told, call when you are in the parking lot. Everyone here is sweet and doing their job very well. I have tried 3 other OBGYN's in a 10 year period and Aspen has made me the most comfortable through a delicate situation. I highly recommend to anyone and the location is awesome.

Estrella W.

The Corona location for Aspen Medical Group has highly incompetent staff. I have only been to this location twice but will never go back there again. The first time I went, the staff took an hour and a half to just to check me in and verify my insurance. They also took several patients back first that had arrived after me. When we were finally taken back, they said they couldn’t fit us in to get an ultrasound even though it was our first prenatal visit and we had been waiting longer than anyone else to be seen.

My experience today was even more upsetting. I was scheduled for an NT scan and arrived 5 minutes late to my appointment. The staff asked for my insurance card and then called me up a few minutes later saying they couldn’t see me today because I was 5 minutes late and that their policy had no grace period for ultrasound only appointments because they are scheduled back to back. My problem is not with their policy, but the fact that I was never informed of it until after showing up for my appointment. The receptionist did not inform me of the policy when she made my appointment and neither did the staff member who called me the day before to remind of the appointment. I took time off work and drove 30 minutes to get my NT scan done and all the staff at the Corona office did was waste my time. I reported my concerns to the clinic manager, and she was not even going to do anything to keep her staff accountable for the inconvenience they caused me (and other patients). I was forced to take additional time off work just to be able to get my NT scan done.

My experience with the Riverside office has only been good. Save yourself A LOT of time and frustration and DO NOT go to the Corona office. I will never go back there again.

Jones F.

If I could give this place 0 stars I would! I’ve been coming here for about 2 years and at first I loved it here. However, the past few months the new receptionists they have hired are soooo rude and unprofessional. I called in about some concerns I was having. She told me I wouldn’t be able to see a doctor until the next day. I asked her if there was anyway I could see someone today and I told her my concerns. She told me again that there wasn’t anything available for today and that if I needed to see someone today go to the ER. I understand it gets busy so I was willing to take the next day appointment because I really wanted to see my doctor but before I could even get the words out of my mouth she hung up on me! This isn’t the first time the receptionist has been rude. I can go on and on about about the other incidents I’ve had with the receptionists at the Corona location. It’s really upsetting because I’ve been trying to get in contact with my doctor for the past 2 days and I can’t because they NEVER answer the phone and when you finally do get ahold of someone they snap at you. I also left a message for my doctor.

Briseida F.

I started going here for their OBGYN , I fell in love with the staff and the office and just overall all their services and customer service . I gave birth and my son continued with their pediatrics department. I also began seeing their family medicine and women’s department . I refer everyone here. The doctors are amazing, the medical assistants are always on top of everything. Overall amazing office.