Arizona Community Physicians - Tucson, Arizona

Patricia B

If I could give 0 stars I would. ACP is a corporation that is buying up good and reputable doctors offices and destroying them. They bought my longtime doctors office a few years before he retired. Slowly but surely they changed the way it was run. Their billing was frequently messed up, the frontdesk personnel and manager were dismissive and rude. They eventually nade a policy if you were 5 min late your appt was canceled and you still had to pay, even though you would sometimes wait to see the doctor for 45+ minutes. They are about money and numbers, not patient care. My doctor who I got along with great retired, but before he did he was forced to dismiss me from the practice because the office manager had issues with me.
My new pcp I've had since he retired recently moved to an ACP practice, and they are refusing to let me see my doctor. Healthcare is a mess and it is because of the greed of these management companies and insurance companies. Welcome to socialized nedicine in the US which is run by corporations that lobby government.
Soon we wont have any doctors as they have made their profession miserable.
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D C

0 STARS! BEWARE! COMPLETE FRAUD! These so called medical professionals are in bed with your doctor’s office. Don’t be fooled. They will force you to sign a waiver for preventative tests that are supposed to be covered by your insurance. They sneak tests in that are not covered and will try charging you for nonsense tests that you do not NEED! Typical medical fraud. They should be in jail.

cheryll benefield

I had a appointment for a year with Connie Olson M.D. on Thornydale Rd. And at the last minute they called and canceled my appointment and the girl on the phone said because the nurse practioner Megan wanted to spend more time with her kids cause the day before my appointment was a holiday. When I said they should pay me 50.00 then like we would have to if I canceled at the last minute they didnt6like that . So, they called me the next day from Dr. OLSON'S office and said they no longer want me as a patient. They were the ones who were wrong not me you can't say boo to anyone in Arizona Community Physicians or they won't see you anymore and they lie about what was said. Shame on them and Dr. Connie Olson's office.

Terry Etherton

My doctor of 30 years retired 4 years ago. He was with ACP. Since then I have had 4 doctors with ACP. None have stayed around longer than 9 months. My last ACP doctor, Dr. Gerald Roth, left last week. I had seen him once. He did not notify his patients about his departure. I found out by checking messages in the portal. He left his patients to fend for themselves. I do not trust ACP and would recommend that anyone looking for a new doctor avoid doctors with ACP. If you check all of the reviews you will find that ACP is very poorly rated. And for good reason. It appears that my experience is not unique. This happens all of the time with ACP.

Rebecca Jones

While I understand it can be frustrating to not always get what you want, be your own advocate. My Primary Care Physician was not available for an immediate appointment, but her MA (Cynthia) promptly called me after I left an urgent message and scheduled me with PA Lauren Miller who was able to accommodate in 2 business days. Lauren was friendly, professional, compassionate, caring, and concerned for my welfare and did not rush the visit. In addition, her follow up to my chart was impeccable and a dermatologist referral scheduled as promised. Thanks to Theresa for that follow up. I would give 10 stars if I could!

Mike Manser

Really bad experience here mostly with the billing department of ACP. Although Dr cancelled on day of appointment and was an hour late when rescheduled, he was ok. But he did mess up the billing coding which took 6 months to correct on my billing. People in the actual office were helpful to deal with, but the billing office doesn't listen to the medical office OR do the right thing when it is clearly a mistake. They don't seem to have a clue as to insurance procedures and I will certainly seek a better and more reputable medical office. I wish I hadn't gone here.

Robert Shadowalker

I had an appointment today at 10:40am. I was inly 5 minutes late, however, I already completed all forms online. I waited until 11am then they told me that I was late and my appointment has been canceled. Why didn’t they let me know when I checked in, instead of having me sit there and thought I was going to be seen. My wife took a work from home day today so she can watch our 8 months old while I go to my appointment.

They also asked me to pay my copayment. I did pay and left. They later did refunded my money, which is why 1 star is acceptable. I would have given them no stars at all.
I will be looking for a new PCP.

James Hanson

Definitely a "for profit" office. Double, even triple billing and no help from the billing department. Doc's gotta finance the boat somehow right? I even received a bill from one of their offices I never visited. Once they have your info, they are very good and sending bills.