Antelope Valley Medical Center - Lancaster, California

jessica urquiza

I wanted to share some feedback about a recent call I had on Friday evening after Thanksgiving around 8 PM. I had to call a few times because the operator disconnected the call twice. I understand that everyone has tough days, but I was really surprised by the tone and rudeness I experienced. I know customer service can be challenging, but as someone who has worked in this field, I believe it’s important to remain professional and respectful at all times. Maybe a quick refresher on customer service skills could be helpful. Thanks for listening!

Sally Villanueva

My mother was brought here by ambulance. We (daughter and husband) were told that neither one of us can go in to check on her or see what was going on. 6 hours later they took her out to the front and left her holding onto a post while we drove around to the front. They basically gave her a shot for pain and probably said more to her but seeing that she is hard of hearing didn't understand them or didn't know they asked her questions. When we spoke to security the young man, was being very unprofessional. Just because our last name is not a simple "Smith" does not mean you roll your eyes and have attitude. They had my 80 year old dad stand outside in the heat. They said there are benches outside. You mean the ones in DIRECT SUN? I had my husband bring a chair and water cause they only had soda machines outside. And really no access to a toilet? 6 hours and guess what we are back because she is still in pain with no answers.
AV Hospital you need to do better.
Update
So after 6hours of the doctors saying there is nothing they can do, we ended up back this morning. They were going to send her home again saying there's nothing wrong. Well you all failed! She had an infection in her intestinal track. She's now getting heavy antibiotics and pain meds. Spend another 12 hours there waiting. They are admitting her but of course there are no beds.
Complete failure. Inexcusable
Update
After 12 hours of doing tests taking xrays and a CT, they took her to surgery, for blockage in her intestines.
I will say that when she actually left the ER and got a room the nurses that took care of her were very good.
I think the ER process has to be worked on, I know the security team needs some training. And the doctor that sent us home the first day is lucky she didn't die. Start listening to these reviews and to your patient's. Your AUTO RESPONCE MEANS NOTHING.

Jeff Scheiern

Great care for my wife in every stage of the process. Type 1 diabetic having a c section for the first time and they were very nice, calming, and professional for her. No data was lost between nurses and doctors, no mix ups or confusion. Would definitely recommend anyone having a baby here, they’ll be well taken care of.

Patricia McAllister

Went to Antelope Valley Emergency room. The entire visit of 5 hours was fantastic, and the staff was very kind, except for the discharge nurse. I'll say she was kind but in an intentional evil way. I was told by this nurse that the provider (doctor) had gone home for the day.

I asked the nurse if I was prescribed medications, and she said no. She gave me discharge papers, but I was in pain in a wheelchair, and I didn't read them until the next day. When I read the discharge papers, I found that I was prescribed three medications!

The nurse then began to give me false information about treatments and illnesses that I was not at the hospital for. Some of her suggestions could unalive the average person who does not read a lot like I do. Two days later, when I felt better, I called the hospital and reported that nurse to her superiors. She reminds me of Nurse Ratched from the movie with Jack Nicholson entitled "One flew over the Cuckoos' Nest."

Airette White

I went to visit a friend here 9/5/24. While there, I noticed the nurses & Dr. took such good care of my friend but I'm posting this review because of a medical student that stood out in all the right ways. Her exceptional care & professionalism as a student blew me away! You made AV medical center 5 stars in my book, Amy Melgar & you will every other place that's smart enough to hire you.

Blanca Vargas

Very bad service and care throughout different units. Nurses that talk about wanting more pay but don't actually want to or have the skills to do the job. I got to the emergency room at 7:46 in the morning, the Dr there said I had to be admitted because I had an obstructing kidney stone. I waited for an iv and a bed until 5:00pm that evening. The Doctor in the operation room and the anesthesiologist were the only ones that were caring and professional. After surgery the doctor from OR send me to icu unit because my blood pressure went really low during the surgery. The OR dr put me on a medication for low blood pressure and for precautions send me to UCI unit. As soon as I got to the icu Ron my nurse told me that I shouldn't be there that I wasn't sick enough to be there, he left me in the room and didn't check on me all night. The next morning a new nurse came in and she didn't even offer me any water. I asked her for juice a few times and she would say sure I'll bring you some right now but she never did.there is so much more I can write but I just want to conclude by saying that this has been my worst experience in a hospital. The people working are not there because they Want to help others in need , they lack empathy, skill, and passion for their job.

Penutt P

This by far is the worst hospital I have ever come to in which to receive care. I am well qualified to say what I am saying because I have a Master’s Degree in Healthcare Administration and have worked at two of the biggest hospitals in Las Vegas. I would compare the flow of the emergency room as moving cattle with very little information being provided to the patient so they may understand the insanity. Arrived at 7:53pm and absolutely nothing has been done except moved from the emergency department to some very nasty room called the green room waiting room. Called to a room with a bed just to be told to go back to the waiting room and all I am waiting for is some type of medication (at least what I was told). I see why this hospital has a 2 star rating on Google and that is very generous. People are in here in pain, sitting in uncomfortable chairs making the pain worse and this staff couldn’t care less. The administrator of this hospital should come and visit this place at night. I have never seen this level of human suffering at any hospital I have worked in and I was an admissions supervisor so I worked directly in ER! This is sad!!!!!!! So four hours later after I refused to sign any paperwork for them doing absolutely nothing medical, the medication mysteriously appears! This place is a joke. I waited four hours for 3 pre-sealed vials of medication! This is on top of there was not one test or image done to see why my brain feels like it wants to escape my skull.

Priscilla Valdez

This hospital is the worse when it comes to the accommodation of family members who have gravely ill patients. It is understandable to have rules and regulations on visitation, but to have nowhere to wait is outrageous for a city like Lancaster CA. My mother was hospitalized there and we were made to wait in 110 degree weather. Some of my elder family member fell ill due to the heat, how ironic since it's a hospital.

Dr. Smith in the ER is the best. He took care of my mother when she was brought in by ambulance. He was gracious and attentive, but most of all he reassured that he was doing everything in his power to help my mother.

Dr. Jones in the ICU was also a great person and my family appreciated the time she took with us.

The nurses in the ICU are amazing, they are the real Heros. My mom was there for a total of 15 days and they truly cared and were so helpful in every possible way they could. They treated my mother like a human being.

RN Don was the only person I came across as somone who probably has been doing her job for way to long and has forgotten how to be compassionate and respectful. She blurted out confidential medical decision making in front of my young nephews who still didn't know the extent of there grandmother's condition.