All-Med Equipment & Services Inc - Cottonwood, Arizona

Johanna M.

The service and caring attention I received from Jesse at All Med was beyond 5 stars! I had to replace my sleep apnea mask twice with a lapse between the two, and Jesse was kind enough to show me each time how to connect the masks, set the dials on the monitor, and answer all of my questions whenever I called with difficulties wearing the equipment. He is truly committed to helping people learn to use the equipment and sleep well. I am very grateful and highly recommend Jesse at All Med.

Brandon A.

Very friendly and helpful staff. We recently took a trip to Sedona and my dad has some mobility issues. After trying an online company for a wheel chair with no success, I found All-Med in Cottonwood. After speaking with Sherri several times via telephone she assured the chair would be available even arriving after hours. Sherri and staff went to great lengths to make sure the request was accommodated.

Pat B.

Funny story unless, like me, you’ll suffocate if your medical device fails. Yikes!
The short review: An Easy Pulse PAC I bought for $1,899 quit after 8 months. Neither the factory, nor All Med will call me, the customer/user back to honor the 1 year warranty.
After a week on ignore, I ordered a better model for $629. It came today with auto humidifier built in. Thank you AMAZON!
The long story:
Today, 5 weeks after I dropped my concentrator off at AllMed for warranty repair, I called again asking for a repair update. They promised (again) “It’ll be another 3-4 weeks. Grrrrr!
I called the factory. They don’t have my $1,899 portable oxygen machine. “AllMed just today reached out to us.”
The first thing I learned about all med sales staff is the crew only seems to know how to look up the price of the 5 lpm PulsePAC I needed. That was about it. I had to read the owner manual and use a calculator to figure out how long it claimed it could provide 5 liters per minute. The spec sheet only said it could run up to 10 hours at 1 liter per minute. I know why now the other specs were hidden. Although it’s advertised 5 LPM, my math based on the vague specifications suggests it’ll barely run 2 hours at 5 liters per minute.
When, after 8 months of use, it died on me, AllMed staff told me warranty required All Med to verify the error message and ship it to the factory.

No wonder Amazon runs local stores out of business. For over 5 weeks after Staff promised they’d call the factory asap and then call me with a solution.
See the pattern:
First, they make a promise for service
Second, they break the promise
Third make another promise, break it and on it went till today,
January 6, 2023, I called again hoping it’d be repaired. Justin transferred me to Sheri, who said she’d check. Coming back to the phone she promised it’d be done in another 3 or 4 weeks.
Grrrrr! I called the factory again. Service department searched and searched “our computers are slow today” put me on hold again.
Finally they told me besides my call last November, the only time AllMed talked to them was today, while I was on hold. The tech said “I am appalled. You had to go through this, especially short of breath as you are.”
He noticed I was having troubles breathing. Yeah. Anger does that nowadays. Low oxygen puts me in a panicky short tempered state.
If only I had a dependable portable oxygen concentrator sold to me by someone who efficiently warranties their products (like precision manufacturing inc.) instead of just making nice promises.
I feel better now, joining the others who happened to catch AllMed on a bad day that turned into 5 weeks plus another 3-4 weeks as promised.
Meanwhile, I asked my PCP to try sending my prescriptions for oxygen support to…let’s Google it. A for Alliance…
Now, if we could find a citizen review process for public servants and politicians, we could improve our government. Imagine!

B E.

I was in their store today and bought a walker. The price was apparently marked wrong on the walker, but Sherri, the manager, honored the marked price. I was very grateful and very impressed. It showed a level of integrity that is missing in so many businesses. I have alway used All Med for my durable medical needs and will insist on them in the future. They have what I need when I need it and take care of everything in a timely fashion. Everyone from the office staff to the delivery people are polite and friendly. I highly recommend them and will continue to sing their praises.

MJ L.

The ABSOLUTE WORST durable medical supplier ever had to deal with! Jessie is VERY incompetent!!! Waited for over three months for supplies then they said I didn’t have proper coverage which was incorrect. I ask why he didn’t call me, he said he didn’t have my phone number which also was incorrect as I gave it him twice!!! I’ve talked this guy three times on the phone and have been into there office for help in getting supplies twice!! WOW !!! Family owned company in a small town, explains part of it. They would NEVER last in the real world or big city. I hope someone who doesn’t have a voice to speak up for themselves doesn’t ever need to deal with them!

Julie M.

Sheri was not the best in the customer service portion of her job.
I felt very unimportant to her until I mentioned that I would be paying cash.
I was also very upset when she told me the owners would not rent medical equipment for people traveling out of the country because they would never get the equipment back.
This was particularly upsetting me.
A simple " I'm sorry madam we cannot rent equipment to you if you are leaving the country" would have been perfect.
I hope that future training is provided to employees so that future customers do not feel the way my sister and &I felt.
This business provides the community a great service and I hope they are successful.

William B.

Britney was extremely helpful and supportive of my wife who just broke her toe. Highly recommend the compassionate service that Britney lent us. She did not try to push any product just because it was more expensive.

Irene G. D.

All-Med went above and beyond to help us with a hospital bed and wheelchair for my mother. Julie was not only helpful, but very attentive to my mother's needs. We even had a problem with the wheelchair and the took thev time to help me and were super apologetic for the inconvenience. I don't know why they don't have a perfect rating...they were FANTASTIC!