Advantage Healthcare Inc - Davie, Florida

Patrick G.

This company is responsive and serious about meeting your prescribed and covered medical needs. The customer service representatives are careful and courteous. Their delivery was scheduled efficiently and arrived on time, and the deliveryman was pleasant and courteous.

Jeff G.

Excellent service, my grandmas neighbor recommended this company because thats where she gets her equipment. My grandma needed a wheel chair we got it same day with a smile. Safe to say both old gals are satisfied 😊 john was great and very helpful 👍

Elsa G.

This organization has no empathy or respect for the elderly.

My family had a horrible experience with a bed rental for my grandfather. He is bedridden and it is very difficult for my mother and grandmother to care for him.

This company is listed as a preferred Medicare provider. My family rented a full electric bed at the start of 2018. At first all was well, with Medicare covering the rental fee, and my family paying an additional deposit for a fully electric bed.

Grandpa needed to be placed in hospice, and the company helping to care for him required he use a bed they provide. We didn't have space in our home for both beds. My family asked Advantage to pick up the bed since it was a rental, which the company quickly did.

Grandpa's health improved. He no longer needed to be in hospice. His hospice bed was to be taken back by the care company. When contacting Medicare to explore bed options, my family discovered that they only cover one bed every five years. Medicare informed my family that after 13 months of them paying for the bed, it should have been theirs.

My mother reached out to Advantage to review this discrepancy. She was then informed by the Advantage team that she did own the bed Medicare helped her rent. They claimed she had "donated" the bed back to them. Nobody told her this when she had called them to pick it up. She thought it was a rental bed. Otherwise she would have never asked them to come and retrieve it.

Advantage told her that she should have read the "fine print", and that they had no obligation to tell her anything about what Medicare would or would not cover. They claim the almost-new fully electric bed was dismantled.

When my family called asking about the bed return, they could have said "M'am are you sure you want to return this? Our records show you actually own this and Medicare may not cover it for you if you ever need it again".

The Advantage team claim it isn't their job to provide a helpful customer service message because why educate the customer? It is beyond words. Advantage in the end took a bed from an elderly man who cannot move.

We will never do business with your team again. Even from a purely business standpoint, why work with a business that doesn't take a small step in helping their customers and ensuring business with them continues? In giving your customers knowledge to grow, you will grow. Shame on you.

Shannon D.

The driver that came to my home was very rude and nasty. They only treat certain people nice. The driver that they had before was amazing. I wish that I could remember his name. He was a tall white guy. I had to switch companies. The owner wife threatened me. I have never been through something like this before. The company name. I am the one that called the police. You probably fired him because he didn't know what he was doing. Many of times I told you guy's to please pick this stuff up. I said that I would place it outside for you guys can pick it up. No driver has come to my home. You guy's are some really nasty people.

Local G. M.

It was such a great experience to work with this company, I've placed the order for wheelchair and the Walker for my grandfather, and got the delivery in 3 hours. I highly reccomend this company.

natalya W.

I would like to say big thanks to this amazing company, who provide the same day services. I really was surprised how kind and pleasant the staff was. I would recommend this company to everyone, who needs medical equipment and supply. 👍🏻

S D.

Horrible customer service the manager at the store is extremely unprofessional. Also beds arrive damaged and used. Save your money and go elsewhere, there are so many other and better options available.

alex D.

Very good company, I've placed the order, and got the wheelchair in less than 3 hours.
Highly recommend them!