Advanced Practice Nursing Services - Ormond Beach, Florida

Jane D.

Dr. Perry is lovely, idk what happened to Danielle , she was polite and professional to me. Now we have Lauren who sounds and speaks very unprofessional. After being unprofessional on the phone twice she attempted to say”I’m sorry for your inconvenience” when i explained to her that she just needs to remember we are mental health patients, she continued to interrupt me and say I’m sorry you feel that way and then hung up on me. So glad I’m not actively suicidal. This woman has hope lost for professional care. APN needs to let Lauren go asap

Called about dr not contacting me for appt 10 min into and 15 minutes in, again lauren said she’s probably just running late. Dr.Perry missed our appointment so now I’m wondering if Lauren took me off the schedule

Beth T.

The office is very hard to deal with and has also tried to falsely charge me copays. Office manager told me that they charge as if they are seeing me in office as a specialist. I emailed her several times about my insurance policy and with coverages attached stating that mental health services are covered 100 percent per Florida Blue.she stated they don’t bill that way. My insurance company advised they should be billing my mental health coverages and asked me to ask them for reason as to why they aren’t. Office manager stated she would get back to me and never has. It’s a shame because the doctors are fabulous it’s the fraudulent staff that causes an issue. I have filed complaints with bbb the state and health insurance advising them of the fraud. It’s sad because the doctors help and the office manager tries frauding those who aren’t aware of their coverages.

Trey L.

Watch this company, The doctors are great the office staff has been horrible, I was a patient for over a year and all of the sudden the office staff tried to call me and tell me i owed copays. I. told her several times that my mental health benefits for my plan are covered 100 percent. She cancelled myself and my children appointments and first claimed to me that even though they see me via teledoc they charge as if they are a specialist and they charge as if they are doing an in-office visits. Then claimed my deductible wasn’t met. This is fraud and considered upcoding. Beware because no one besides this office staff member is available to speak with so check your health benefits and be sure they aren’t overcharging you and if so file a complaint immediately as they will claim to look into it and it’s been 5 months now and the office hasn’t done a thing to resolve it.

Susan B.

Doctor and therapists are very good, but office procedures are among the most incompetent I have ever experienced. They don’t return calls, don’t apparently know what to charge and then simply turn their excess bills over to a collection agency without ever sending an invoice or calling the patient. 7 calls unreturned over a period of 3 months trying to schedule a needed appointment. I pay whatever is asked before seeing the doctors, yet twice have had to deal with a random sum of money being billed by a debt collector with no warning. What a shame, because the doctors are good. Find another doctor if you actually need care you can count on.

Keven

dr perry is the best ! I’ve never had such a caring psych who actually listens to your symptoms , and try’s to address them . Danielle was AMAZING in the office I miss her so much

Ryan M.

After reading the other reviews there seems to be a trend here.... my gf and I were both patients at APNS, for about 2-3 years. When my gf lost her insurance, they wouldn't make any exceptions, ie. No payment plan, no 80% down. If you didn't have the money you weren't being seen. Whatever that's there right. Covid hits, our once a month in person appointment turns into phone appts. After maybe 3-6 months of this, we started having problems. (My gf and I have our appts at the same time.) The appointment would end and I'd be like so when's our next appt. Her answer was I thought you made it. This happened constantly. The front desk blamed it on Dr. Hollington. When asked he was like I don't do the scheduling. Finally the office stopped answering. Had to find a different practice to get our meds. We went without our meds because of APNS, which is by the way a form of medical malpractice. Its called patient abandonment. We were like whatever, we found Hollington through a different practice. 3 or 4 months go by and I get a call asking to collect payment for today's appt at apns with hollington. I told them I had never made this appt they seemed to understand and dropped it. Another couple months goes by I found a voice-mail from them saying I owed $30something for 2 prior appts. After pretty much harassing them (calling them constantly) they sent me invoices that didn't even make sense. So with my insurance I have a medical concierge. Think of her as my representative. We three-way called them and got to the bottom of the charges, which the main one was from a dr at there practice that I had never met before. I didn't even know who he was. Obviously they finally caved and said it was a mistake. This whole getting to the bottom of my invoice took weeks and constantly calling them. I've asked to audit all my invoices and I still haven't received them. Overall Dr is amazing, the staff are horrendous. They blame the outside billing company instead of taking responsibility themselves. Then they don't answer there phone for months. Not a reputable place.

Audrey A.

I received great treatment here by Dr. Hollington and the therapist Leila. That alone should warrant a 5 star review, unfortunately the business practices are some of the worst I've ever seen. I was a patient here for over a year. Firstly, they were charging me the wrong copay for the first 4 or 5 months. When they realized they never sent me a bill or told me of a balance, they sent it directly to collections. I took care of that and hoped it was a one time thing. But this seems to be their standard operating procedure. If you no-show or if there is a discrepancy in payment they won't inform you, they send it to collections within a week.
Then, after a year of being seen, I was put on a controlled substance and was told I needed therapy. While I initially opted for therapy when I first started going here, I soon changed my mind as I didnt see much benefit. Still continued to see Dr. Hollington as he is one of the best doctors I've ever seen. Unfortunately I missed a therapy session, and then tried to reschedule another one but could never get through on the phone. Which resulted in 2 no shows. Again, no communication from the office staff at all, they just dropped me as a patient. I was really disheartened to hear it, because I truly loved seeing the Dr. But the practice itself needs to reevaluate how it handles its business.
And before they say I didn't go here, my last name was Anderson that I used.
Edit: If all you took away from this long post was the no show fee, I see why your business has so many 1 star reviews. I gave my honest review to assist you and other customers in making an informed choice. But yes, let's continue to think I'm complaining about a no show fee and not bad business practices like immediately sending a balance to collections before even telling me.

Carl S. J. (.

Moe is a fantastic therapist. He has helped me tremendously through very difficult times. He’s been there anytime I need him. I think this is a great facility because of Dr. Scott Hollington and Moe. They are both very empathetic but also straight forward. They do not sugar coat or co-sign any negative behavior. They both help me to work on new coping mechanisms and Dr. Hollington is easy to get in touch with for emergencies. I owe the improvement in the overall quality of life to them both. Can’t think of a negative thing to say. Highly recommended.