Adelante Healthcare Buckeye - Buckeye, Arizona

Nani M.

I am writing to share my deeply concerning experience with Dr. Andrew Tapia and his staff at Adelante Healthcare. The ongoing lack of follow-up care, poor communication, and lack of professional accountability has caused unnecessary pain, frustration, and distress.

Despite the office’s stated policy of returning calls within 48–72 hours, that standard is routinely ignored. Calls go unanswered, and even when someone eventually responds, there is no meaningful resolution—just vague replies or further delays. Specialist referrals are neglected or canceled without clear explanation, and patients are left in limbo without a diagnosis or treatment plan.

During my visit, Dr. Tapia examined me for a serious issue—but later, he appeared to forget the reason for the appointment entirely. When I attempted to get clarification from the medical assistant, they were unable to explain the doctor’s notes or provide any useful information. I was then forced to leave yet another message, just to be told I needed to leave another message.

This cycle of miscommunication and inaction is completely unacceptable. The level of disorganization and disregard for patient care at this location is alarming. Dr. Andrew Tapia and his staff have shown a lack of professionalism that makes it extremely difficult to trust them with even basic medical needs. In my experience, this facility is failing its patients and should be held accountable.

Abigail J.

If there were zero stars, that's what I could give them—worst doctor for veterans. My husband used to go here, and they gave him the worst care in the world. He was trying to get his doctor to get his disability forms signed for the VA, and before they passed him to a new doctor, the old doctor did not want to write the letter or fill it out for him.

Oreo H.

Absolutely ridiculous how it is so difficult to get an appointment when needed. Difficult to speak to a supervisor or anyone in charge for that matter. I left another worthless doctors office in hopes that this one would be better...well, I was completely wrong... That's Buckeye for ya. and then you respond to my review and give me a bogus email to send a message to... what the hell is wrong with you people ... the ONLY thing that you people and the people in the healthcare industry are interested in is getting the fat paychecks that they get and the lifestyles that they live... that do NOT care about the patients that are in their care whatsoever

Brittany V. O.

Absolutely do not go to these drs. They’ll do anything and say anything for money. Oct of 2024 my boyfriend went complained about foot pain they told him it was related to diabetes and now as of today he’s got a fractured foot that’s been happening for quite some time now. He also complained about stomach issues and not being able to eat not even a salad and they simply told him to change his diet. 10000% worthless and needs licenses looked at or revoked

Hannah G.

All I came for was to get started on Blood pressure medication and i was in a patient waiting room for 90 minutes. I finally got upset and calmly asked how much longer the wait was going ti be before the doctor came in and the nurse said there’s one patient in front of me. By this time it’s 4:25 my appointment was at 3:00, the last time a nurse came in to take my bp was at 3:19 so it had been an hour since seeing anyone even in the room. I didn’t have a chart on my door or anything and nobody would give me a reason why she was running late so that I could at least understand what was going on. I finally decided to get my purse and leave the room and go to the front desk cancel my appointment and leave because I just couldn’t stay any longer. I was beyond frustrated as I just wanted to get on medication to help me get healthy bp. The office was extremely dirty anyway and needles were overflowing in the needle bin. All I heard was doctors and nurses walking back and forth in front of the door talking about non work related things and I was just waiting on anyone to come in to update me but nobody came

Taylor M.

The reviews you see about poor communication are alarmingly true! Ive been hung up three times! Extremely frustrating and unprofessional!

erin D.

Do not use if you have an insurance company that requires referrals. This location is completely incapable of submitting them, even when they relate to urgent medical needs. Instead, they’ll blame others, transfer you other offices who aren’t able to assist, or flat out lie. We’ve spent a week with daily calls (which take hours) and cannot get anything accomplished with them. This is an ongoing problem since becoming a patient but I expected much better when there’s an urgent medical need.

Romina G.

If I could give this place negative stars, i would. Absolutely TERRIBLE customer/patient service. Elizabeth Vidales is my “doctor”. She originally prescribed a specific medication that i need daily (medication for depression and anxiety that she KNOWS I need and that is night and day difference if i am not on it). A month ago, I ran out of refills so i submitted for the pharmacy to call the dr. They did and Elizabeth said she needed to see me before she could prescribe it. So i said okay and tried to make an appointment but they only had 1 month out available. So i made the appointment and asked for a temporary refill to get me through until my appointment. Long story short, i ran out of meds and went a week and a half without because Elizabeth wrote the prescription incorrectly and required a prior authorization. Had she written it correctly, it would’ve been filled same day. I spent HOURS on the phone with them explaining that she just needed to write the prescription differently. Same medicine and dose, just needed to be written like she had originally written it where it didn’t require a prior authorization. They said they would call back with a resolution and never did. It took my husband calling them and threatening to contact an attorney for them to take action. Surprisingly, that same day the correct prescription was sent over and filled. I went to my appointment this past Friday, paid my copay, and very specifically asked for that same prescription written the correct way. Elizabeth said she understood and would send it in correctly that same day. As I’m leaving, i get handed my recap of the meds she prescribed. I noticed she wrote it wrong yet again. I walk back into the office to ask for them to fix it. They said they would send a message to the doctor. I said no because I already dealt with this a month ago and couldn’t go through it again because I only had a couple days of meds left and Monday is a holiday and they are closed. Office rep called the dr and guaranteed me that Elizabeth would fix it and call it in the correct way. I said okay. Well, She did not. I spoke to the pharmacy and found that she never called them. So i call them again on Tuesday to get it fixed. Same thing happens, they reassure that it would get fixed and understand the urgency and would call me back by end of day to confirm they sent it to the pharmacy. Again, Elizabeth never called me back and never called the pharmacy. So today, my husband took time out of his work day to go into the office and demand a resolution. They said they called and didn’t know what happened and that they would send Elizabeth a message and call us back. My husband didn’t accept that and demanded it get fixed or we would contact our attorney because i am now out of medication again due to their incompetence and negligence. Again, surprisingly it was fixed after that. They finally called and sent it in the correct way. Other patients in the office said they struggled with the same thing on a regular basis. This is 100% unacceptable. It’s a medication that she has prescribed and acknowledged i need but they are just too lazy to do their job correctly. Oh but they’ll take their copay right away, no issues. Needless to say, i am never going back and will review this place and “doctor” Elizabeth Vidales everywhere I can. And that’s not even talking about the other medication she said would get me a replacement for since my pharmacy was no longer carrying it. She did nothing for that one and i have just given up on that. I rather struggle to breathe than deal with this incompetent office and “doctors”. Absolutely terrible place. Terrible doctor. Elizabeth Vidales does not deserve to have a job as a doctor and doesn’t care about her patients. Literally does not care. Avoid it at all costs.