Accredo Health Group - Fort Lauderdale, Florida

Accredo Health Group Overview

Accredo Health Group emerges as a notable entity within the healthcare sector, specifically recognized for its provision of home health care services. Operating primarily out of its headquarters located at 5249 NW 33rd Ave in Fort Lauderdale, Florida (FL 33309), the organization extends its reach and support to patients seeking convenient and personalized medical care within the comfort of their own homes. This approach aligns with the modern healthcare demand for patient-centered services, emphasizing accessibility and comfort in receiving medical attention.

Location and Accessibility

Nestled in Fort Lauderdale, a vibrant city in Broward County, Florida, Accredo Health Group's physical address at 5249 NW 33rd Ave is strategically positioned to serve a significant local population. Situated in this area, the facility is mindful of the mobility challenges some patients face, ensuring accessibility is a priority. Visitors or clients can access the premises via wheelchair with ease, as the site features a Wheelchair accessible entrance. Additionally, the Wheelchair accessible parking lot facilitates convenient drop-offs and pick-ups, reflecting a commitment to accommodating diverse needs and ensuring that physical access does not pose a barrier for anyone seeking their services.

Core Service Offerings

The primary focus of Accredo Health Group lies in its provision of home health care services. This specialized category encompasses a range of medical, nursing, and supportive care options tailored to meet the unique requirements of individuals recuperating from illness, managing chronic conditions, or requiring assistance due to age or disability. Home health care represents a critical segment of the healthcare industry, offering an alternative to traditional hospital or clinic settings, thereby enhancing patient quality of life and promoting faster recovery in familiar environments. The company's dedication to this specific niche positions it as a valuable resource for families and individuals within the Fort Lauderdale area and potentially surrounding regions seeking reliable and compassionate care at home.

Online Presence and Contact Information

For individuals seeking detailed information or wishing to connect with Accredo Health Group, several avenues are available. The company maintains an official website, accessible at accredo.com, which likely provides comprehensive details about their services, staff qualifications, patient testimonials, and how to initiate the process of arranging home health care. Prospective clients or concerned family members can also reach out directly via telephone using the provided number, 9547771685. This direct line offers an immediate channel for inquiries regarding service availability, scheduling, insurance coverage, and specific care needs, ensuring potential users can obtain the necessary information efficiently.

Customer Feedback and Reputation

The reputation of any healthcare provider is significantly influenced by the experiences and feedback of those they serve. In this regard, Accredo Health Group has garnered attention through its presence on Google My Business, where it has accumulated a total of 68 reviews from the community. While the sheer volume of reviews indicates a degree of public engagement and interest, the calculated average rating stands at 1.3 out of 5 stars. This notably low average score suggests a potential discrepancy between the company's service delivery and the expectations or experiences of a subset of its patients or their representatives. It is crucial to consider that online reviews can be subjective, and a single low rating can disproportionately impact an average, although it warrants further investigation or consideration before relying solely on this metric.

Interpreting the Review Data

When examining the aggregated feedback, it's essential to approach the data holistically. A rating of 1.3/5 points towards predominantly negative experiences reported by some users. These could stem from various factors, potentially including issues related to the quality of care received, communication between the staff and patients or families, punctuality of services, or billing concerns. While the low average raises questions, it is advisable for potential clients to seek more recent reviews, read individual testimonials critically, or even contact the company directly to inquire about any concerns or improvements they might have made since the reviews were posted. Relying on a comprehensive view, possibly combining online feedback with direct information from the company, would provide a more balanced perspective on the quality and reliability of Accredo Health Group's home health care services.

Considerations for Potential Clients

For individuals or families exploring home health care options and considering Accredo Health Group, several key factors warrant attention. Firstly, the company's expertise in providing home health care, as highlighted by their specialty designation, forms the foundational aspect of their service proposition. Secondly, the practical considerations of location and accessibility, as detailed by the wheelchair-accessible features at their Fort Lauderdale address, are vital for those with mobility limitations. Thirdly, while their online presence offers avenues for direct contact and information, the notably low average rating on Google My Business necessitates caution. It is recommended that potential clients thoroughly research the company, perhaps by requesting case studies, speaking with references if possible, or carefully vetting their licensing and regulatory compliance before making a decision. Comparing Accredo Health Group with other home health care providers in the same region could also provide valuable context for evaluating their services and responsiveness to patient needs.

Evaluating Service Quality

Assessing the true quality of a home health care service provider goes beyond simply examining their website or average online ratings. Factors such as the qualifications and training of the healthcare professionals assigned, the comprehensiveness of their care plans, the frequency and consistency of visits, and the level of communication provided to both patients and their families are all critical components. Additionally, understanding the company's process for addressing complaints or concerns, their adherence to infection control protocols, and their integration with hospitals or other healthcare providers in case of emergencies or changes in condition are important aspects to investigate. A multi-faceted evaluation, incorporating these elements alongside the available online reviews and direct contact information, enables a more informed decision regarding the suitability and reliability of Accredo Health Group's services for specific healthcare needs.

👍 Reviews of Accredo Health Group

Heatherose S.

1/5

Cannot trust!! They have had my prescription for over 6 months and until now it was passable, not great but at least ok. TODAY after 8 HOURS of me doing their jobs and their incompetence over the past 6 days I AM STILL WITHOUT my medication. Absolutely horrible. I have proved all day that my information was correct and they still keep finding yet another excuse to not send me my medication. I am changing pharmacies I won’t trust the ever again. DONT LET YOUR INSURANCE COMPANY FORCE YOU TO USE THEM

Dianna M.

1/5

This company is simply the worst. They are 100% incompetent and unethical.
I have been on medication since 2020 i.e. Copaxone to treat Multiple Sclerosis. In 2023 Accredo started to bill me for amounts that were supposed to be billed to a copay company. I found out this was happening approximately a year later when they informed me i owed them 16 thousand dollars for money not payed by the copay company. I immediately switched to the generic which had a reasonable copay, not the 4 thousand (+) these thieves were billing me

It is now february 2025 and they are refusing to fill my medication until i pay the exorbitant amount they say i owe.

I retired after 35 years during which i paid for my health insurance. Now that i am retired and need health insurance for life sustaining medication these fraudsters are preying. Absolutely disgusting. I am going to reach out to the better business bureau and the FCC to stop this scam for myself and others who are being tortured by these creeps.

Autumn

1/5

There is no way of contacting management outside of a call center. I’ve been trying to speak to management for 3+ weeks regarding a major error on part of Accredo. My son has been patient for almost 2 years and having him as a patient earns Accredo upwards of $13k per month, yet no one has enough time or care to return my phone call. We will be leaving Accredo for a smaller pharmacy that has time to treat us as valued customers.

I will be reporting them to the BBB and HSS.

Julie B.

1/5

I had a terrible experience with the billing department for this speciality pharmacy. I had months and months of being told my huge medicine bill was taken care of and then would still get called and sent bills in the mail. They would also constantly have website issues and never seemed to be up to date on anything. They even charged a personal debit card once without my permission for thousands of dollars and it took days to be returned with no explanation. I hope to never deal with this company again, so much so I stopped ordering the medicine I was on because it wasn't worth the stress.

Satvik M.

1/5

They should be considered criminals because their incompetency is literally destroying people's lives. They did not ship my dose on time because they said they needed an authorization from the doctor (which they already had). When the doctor gave them the authorization again, they said they needed the prescription form (which they already had). At some other point, they said they need to confirm with insurance (which they also already had). I am still having to go back and forth between the hospital and these criminals to figure out how to ship my dose.

All of my symptoms are completely back while I'm playing telephone with these criminals. Also, they sent me an invoice for a massive amount I have to pay, that I already confirmed with the insurance that I don't. Please get these criminals out of business asap.

Cheyenne N.

1/5

This pharmacy consistently tries to double dip into their customers pocket (which is illegal, btw). Between my insurance and co-pay, my medication should be free. Yet I’m billed for it every time I place an order after they’ve been paid out by my insurance and co-pay. This causes me to miss doses, and fall behind on my medication. Every time I call to resolve the issue, they claim it’s “fixed” and then proceed to bill me anyways. $3000 a month for medication is steep and I’ve never had an issue with any specialty pharmacy EXCEPT this one. Avoid this pharmacy at ALL costs if you can! They don’t care about your health as long as their pockets are lined.

Nina ?. T. I. L. I. I. B.

5/5

Toimiya in customer service is helping me with my new order and prescription, which is fantastic! KEEP UP THE GREAT WORK AND EXCELLANT HELP, PATIENCE, AND YOUR CUSTOMER SERVICE WAS OUTSTANDING! THANK YOU, YOU ROCK!!

shannon L.

1/5

Had to repeatedly call to give them my information over and over again. Them telling me I have a balance when my medication was free with rxcard. Always a hassle to get your time sensitive specialty medications. Do not like this company but my insurance says I have to use them. They should be shut down.