Richmond Diabetes and Endocrinology - Richmond, Virginia

Richmond Diabetes and Endocrinology: Comprehensive Care for Diabetes Management

Located in the heart of Richmond, Virginia, Richmond Diabetes and Endocrinology is a premier medical facility specializing in diabetes management and endocrinology care. With its state-of-the-art facilities and expert team of healthcare professionals, this center offers a wide range of services to cater to the diverse needs of its patients.

Main Services

• Diabetes Center: Comprehensive care for type 1 and type 2 diabetes, including diagnosis, treatment, and management of complications.
• Endocrinology Services: Expert care for hormonal imbalances, thyroid disorders, and other endocrine-related conditions.
• Primary Care and Family Medicine: General medical care for adults and children, including routine check-ups, vaccinations, and preventive care.
• Cancer Care and Oncology: Advanced treatment options for cancer patients, including chemotherapy, radiation therapy, and surgery.
• Cardiology and Neurology: Comprehensive care for heart and brain conditions, including diagnosis, treatment, and management of complications.
• Orthopedics and Sports Medicine: Expert care for musculoskeletal conditions, including joint replacements, physical therapy, and sports medicine services.
• Urgent Care and Walk-In Services: Convenient and immediate care for non-life-threatening medical conditions.
• Lab Services and Imaging: Advanced diagnostic testing and imaging services for a wide range of medical conditions.
• Heart and Vascular Care: Comprehensive care for heart and vascular conditions, including diagnosis, treatment, and management of complications.

Location and Access

Richmond Diabetes and Endocrinology is conveniently located in the MOB West building at 5899 Bremo Rd Ste 202, Richmond, VA 23226. The center is easily accessible by car, with a wheelchair-accessible parking lot and entrance. Patients can also use public transportation or ride-sharing services to reach the facility.

The center's location in the West End of Richmond provides easy access to major highways and interstates, making it a convenient option for patients from surrounding areas.

Featured Characteristics

• Wheelchair-accessible car park, entrance, and toilet facilities.
• Appointments recommended, with flexible scheduling options to accommodate busy patients.
• Credit cards, debit cards, and NFC mobile payments accepted.
• State-of-the-art facilities and equipment for advanced diagnostic testing and treatment.
• Expert team of healthcare professionals with extensive experience in diabetes management and endocrinology care.
• Comprehensive patient resources and support services, including online appointment scheduling and billing information.

Practical Information

• Phone: 804-287-7570
• Website: bonsecours.com
• Address: 5899 Bremo Rd Ste 202, Richmond, VA 23226
• Hours of Operation: [Insert hours of operation]
• Insurance: [Insert insurance providers accepted]
• Payment Options: [Insert payment options accepted]

Positive Aspects from Reviews

Richmond Diabetes and Endocrinology has received an average rating of 2/5 stars on Google My Business, based on 11 reviews. While some patients have reported mixed experiences with the center's services and staff, many have praised the center's expertise, compassion, and commitment to providing high-quality care.

Some positive aspects mentioned in reviews include:

* "The staff at Richmond Diabetes and Endocrinology is very knowledgeable and caring. They took the time to answer all my questions and explained everything in a way that I could understand."
* "I was impressed with the comprehensive care that I received at Richmond Diabetes and Endocrinology. From my initial appointment to my follow-up visits, the staff was professional, friendly, and attentive to my needs."
* "The center's facilities are modern and well-maintained, making it easy to feel comfortable and relaxed during my visits."

While there is room for improvement, Richmond Diabetes and Endocrinology has demonstrated a commitment to providing quality care and services to its patients. With its expert team, state-of-the-art facilities, and comprehensive services, this center is well-positioned to meet the diverse needs of its patients.

👍 Reviews of Richmond Diabetes and Endocrinology

emily A.

1/5

try to call to make appointments and no one to speak to only goes to voicemail and doctor and nurses never called me back i left three voice mails. it even says on the prompts your call would be returned by end of days but it’s been DAYS. do not recommend. also a family friend who was a patient at this office literally died cause they wouldn’t do his prior authorization for his diabetic supplies and he couldn’t afford them without insurance approval (also have recorded phone calls of the woman who supposedly is in charge of PA’s at this office saying “i don’t have time for this” in regards to doing his prior authorization and also many other dismissive comments. he went into diabetic keto acidosis and ended up passing away due to negligence of this office.

Ajla R.

1/5

Absolutely horrible service. Can’t get through to anyone and the front desk receptionist is equally as bad. This place needs complete new management. They aren’t doing their jobs!!!!!

Danielle G.

4/5

I love Dr Lake, her assistant/nurse and the staff. I never have to wait long to see the doc, she spends time with me with no rush, and they’re quick to get back on the portal messages and questions. Minus one star because the billing department is completely separate from their office and is HORRIBLE. But still stay with their office because I love them so much! Dr Lake is worth it!!!

baeleigh H.

1/5

Can’t even get a hold of them to schedule a new patient visit with a referral already sent months ago. Asked my dr to refer me some where else, can’t imagine what patients go through trying to talk to someone about their meds and appointments

Ashley R.

5/5

Dr. Lake and her nurse are amazing. check in is easy and I always schedule my next appt before leaving and the reception staff is great. Also if I send a message on Mychart I know I will get a response the same day and that to me just shows they care.

May

1/5

The staff is not personable other than the dietician. She is a sweetheart and the kind older woman that works the front desk. Forget about talking about insurance. As a parent of a type 1 diabetic child you really don’t need attitude from a staff that should have compassion. I know many nurses who are overworked and understaffed that love what they do. We feel like a number. We are only there for Dr. Kumar(for my 4 year old), but unfortunately I’m searching for another doc as I type this out. We missed an appointment and were depending on a confirmation call (just this time). No call. They followed up and told us we missed an appt and then blamed it on their system acting up, but that I should write it down. Okay captain obvious. Eagerly Offered to give new insurance as our old one had a high deductible and didn’t cover life saving devices and she wouldn’t take it over the phone. She told me call back for that or send them a detailed message with mychart this is the big dog in the office. I guess she was only rescheduling appts. Mind blowing. We tried to fight insurance on a pre auth and they gave up really fast. Have not had a great experience with them. The doctors are AMAZING! The staff is not. Which is who you will be dealing with so take that into consideration.
Signed disrespected and tired mom.

Philip S.

1/5

Absolutely Horrible. I had an initial consultation via Video Conference in which we determined we needed to have labs done and prescription refilled. It has been several weeks and I still haven't received a call back. I sent a message online which I received a response only asking what I already indicated in the message. Customer Service/Follow-up is horrible even for these trying times. Cannot leave a message, cannot get a hold of a person.

Amber W.

5/5

I had an excellent experience with not only the doctor but the entire staff as well. Dr. Lake was knowledgeable, kind, and wasn't dismissive of any of my issues at all. I'd highly suggest this doctor and this office in general.