Neighborhood Sun - Silver Spring, Maryland

Neighborhood Sun: Pioneering Solar Energy and Community Empowerment

Nestled in the heart of Silver Spring, Maryland, Neighborhood Sun has been transforming the way communities access clean, affordable energy since its inception in 2016. Situated at 8455 Colesville Rd #1025, this innovative solar energy company is dedicated to disrupting the traditional utility industry and empowering individuals and businesses to take control of their energy needs.

Main Services

• Solar Energy Solutions: Neighborhood Sun specializes in designing and installing customized solar energy systems for homes and businesses. Their expert team ensures that each system is optimized to meet specific energy needs and maximize savings.
• Community Solar: For those who can't install solar panels on their property, Neighborhood Sun offers community solar options. Subscribers can benefit from solar energy without any equipment or upfront costs.
• Energy Efficiency Upgrades: In addition to solar, Neighborhood Sun helps customers improve their energy efficiency through upgrades like LED lighting, smart thermostats, and energy-efficient appliances.
• Financing Options: The company offers various financing solutions, including solar loans, PACE (Property Assessed Clean Energy) financing, and power purchase agreements (PPAs), to make solar energy accessible to more people.

Location and Access

Neighborhood Sun's Silver Spring office is conveniently located off the Colesville Road exit of I-495. The area is well-served by public transportation, with the Silver Spring Metro station just a short drive away, and several bus routes stopping nearby. For those who prefer to drive, free parking is available on-site, with accessible spaces reserved for wheelchair users.

The office is situated in a modern, multi-story building with a wheelchair-accessible entrance, ensuring that all visitors can access the premises with ease. The building is also equipped with elevators, providing further accessibility.

Featured Characteristics

• B Corp Certification: Neighborhood Sun is a certified B Corporation, meeting the highest standards of verified performance, accountability, and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials.
• Equitable Solar: The company is committed to expanding access to solar energy to underserved communities and low-to-moderate-income households, a key part of their mission to create a more equitable and sustainable energy future.
• Community Engagement: Neighborhood Sun actively engages with local communities, hosting events, and providing educational resources to promote solar energy and sustainability.

Practical Information

• Contact Information:
  • Address: 8455 Colesville Rd #1025, Silver Spring, MD 20910, United States
  • Phone: 8886060054
  • Website: neighborhoodsun.solar
• Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)
• Service Areas: Maryland, Colorado, New York, and New Jersey

Customer Reviews and Positive Aspects

Neighborhood Sun has accumulated 146 reviews on Google My Business, with an average rating of 4.6/5. Customers consistently praise the company's professionalism, knowledge, and commitment to customer service. Some of the positive aspects mentioned in the reviews include:

• Expertise and Education: Customers appreciate the company's thorough explanations of solar energy options and their commitment to helping customers make informed decisions.
• Patience and Communication: Many customers highlight the patience and clear communication of Neighborhood Sun's representatives, ensuring a smooth and stress-free process.
• Community Focus: Several customers mention the company's dedication to making solar energy accessible to all, commending their efforts to engage with and support local communities.

One customer, Luis Santiago, praised the service he received, stating, "Luis Santiago was wonderful. He was extremely patient with me and very thorough in his answers." This sentiment is echoed throughout the reviews, reflecting Neighborhood Sun's dedication to exceptional customer service.

In conclusion, Neighborhood Sun is more than just a solar energy company; it is a champion for community empowerment and a driving force behind a more sustainable, equitable energy future. With its comprehensive services, accessible location, and unwavering commitment to customer satisfaction, Neighborhood Sun is an excellent choice for those looking to make the switch to solar energy.

👍 Reviews of Neighborhood Sun

George C.

4/5

Commenting on 3 things. (1) Customer service: Luis Santiago was wonderful. He was extremely patient with me and very thorough in his answers. I had talked to another rep much earlier in the year and was equally satisfied. (2) The idea. Having a community solar garden is a terrific idea. I wish we had more. (3) But it has taken them f-o-r-e-v-e-r to come online. I doubt it is all their fault, but, nonetheless, it's been slow in coming.

N Z.

3/5

Was notified about this program in February and signed up shortly thereafter, and am still waiting for my solar farm to go live. Was first told it'd go live in July, now am being told maybe August. I will give them 5 stars once I actually start seeing results for signing up, but until then I am keeping this review at only three stars as nothing was communicated when signing up about having to wait this long for any sort of benefits. I thought it would be immediate, as well as receiving my $50 gift card for signing up, but obviously that's not the case, just wish they had conveyed that up front.

Gina M.

5/5

Neighborhood Sun has been amazing! I have been a customer for over 1 year and can assure there are no gimmicks, hidden fees or hassles! I was always interested in solar energy but didn't want any upfront costs, maintenance or panels on my roof or property. This seemed too good to be true. It is everything I wanted! I am affiliated with a local solar farm in a nearby town. There was a simple sign up process and after that I have saved $45-$75 per month! Jen Hatala has been an amazing customer service rep and has always promptly responded to any questions I had. I recommend this program to everyone who wants to save $ and help the environment! win-win : -)

Robert E.

5/5

We love knowing that we are helping solar energy contribute to our region's energy mix through our utility bills--and appreciate the discount in our bill while we're doing "right action" in this way. And Zoe Perea Maldonado offered excellent, knowledgeable and patient assistance in answering my questions and making it easy to sign up with a new contract. I so appreciate dealing with a real human being like Zoe, who I felt held me throughout the process, rather than trying renewal alone online or via an AI chat bot that only can answer limited questions in limited ways. I hope Neighborhood Sun will always keep Zoe and human folks like her on staff!

Andrew S.

5/5

I was very impressed with Alison River's quick acceptance of my need to delay a payment invoice for my monthly Community Solar Invoice as I will be out of the country. As I will return home June 30th, she said that the auto-pay would not go through until I call her July 1, 2025. That was a customer service - "5-Star" highlight! I much appreciated Alison's help

Calvin T.

5/5

The program was a little confusing at first. When someone offered to save me money on my utility bills at no cost, I was very skeptical about joining the program. But Zoe Maldonado of customer development explained it to me in a way that was clearly understandable and made sense. I'm now a new member of Neighborhood Sun and looking forward to saving money on my utility bills.

J

5/5

We've had trouble-free service with Neighborhood Sun for more than five years. It's a no brainer. They offer discounted rates on electricity and it' friendlier to the environment. Why pay standard rates through your utility when you can get a continuous discount through NS?

Catherine L.

5/5

So I was an Arcadia customer for years. I moved and changed electric companies and so canceled my Arcadia account. Neighborhood took over the solar farm that I had been a part of. I emailed them letting them know that I was no longer a customer and to please take me off their list. I mentioned that I had a solar credit sitting on my National Grid account that I was told I could transfer to another National Grid account or otherwise I would lose it. My case was escalated to Jen Hatala. She was AMAZING!! She fought to get that credit refunded to me, it wasn't a small one. She stayed in constant communication with updates and when I contacted her to let her know I hadn't received payment yet, she got right on it. She kept me apprised of every step and let me know when a check was cut. The customer service I received, when I'm not even a customer, was second to none. Makes me reconsider doing business with them! Thank you so much Jen!