New U Therapy Center - Valencia, California

Tiffani C.

I couldn't be more frustrated dealing with this business. Everyone who calls me barely speaks English and never know what is happening in any other area of the business, every call they act like I haven't already talked to someone many times already. I was told in April of 2024 (a year ago!) that we owed almost $900 due to insurance not paying for several visits. We had covered sessions with a psychiatrist and when a therapist was recommended in addition their office set up the appt for us; the call in April I was told the person who set it up accident picked the wrong insurance code and it turns out the person was out of network after my daughter had already seen the provider 7x. I didn't pick the provider or have the chance to verify network availability; their staff admitted it was their mistake. However, they continue to have people call wanting me to pay the balance, when I re-explain disputing the balance, I am told billing management will be consulted and someone will call me "tomorrow". That never happens and now I am being threatened to be sent to collections.

This isn't the only issue I have had dealing with the staff at this facility, it's just the most recurrent. It's also not the only time they have billed incorrectly or without cause. They are not able to accept accountability for their office staff and what patients are told, they don't return calls, and when asked to get information in writing they don't respond. I don't want to call them and get the run around with more undocumented conversations; I want responses in writing as they keep changing the story. I see their common response on Google is to apologize and ask people to call in. DO BETTER!

Althea R.

AVOID THIS PLACE AT ALL COSTS!!!!

1. Dont count on your therapists always being there, i had more than one that just left the practice without a word and found out later from the business themselves calling to set me up with someone new. The therapists are great, i think the business just ran awfully, and my current therapist from this place chose to leave to join a different practice. Says a lot about how the office runs things if they can not keep therapists working there long.

2. If you ever have an issue with insurance, like a lapse in coverage or any coverage issues, instead of calling to let you know, they wait until you have a $750 bill!!!! And they sure as hell expect you to pay it. I had to do a payment plan, and it took me more than a year to pay off the balance!!! Also, they will charge your copay so randomly that it feels like you're getting double charged at times.

3. After no longer using their services for over a year, and after i paid the large bill, they are still billing me. I just got another notice in the mail that they want me to pay them another $80 for services from 2023-2024!!!! Like wtf i already paid you guys for this stuff, and now you're just trying to get more money out of me? Not to mention, the billing department is extremely difficult to get a hold of....

TLDR: AVOID THIS PLACE AT ALL COSTS. If you end up finding a good therapist there, they will leave, and they will take any opportunity to nickle and dime you with bills even after you leave.

UPDATE: They claimed to have attempted to contact me, and i didn't answer, FALSE. I didn't receive a call or email. I called them to settle it, and they said billing isn't available, and they would call back. This was a couple of days before i left my review.

Ahren R.

Absolutely garbage place other than one great psychiatrist. Dr. Clarito is amazing. Everything else about that place is trash. My mental health is worse than ever because of the receptionist. They illegally charge for things that should be billed to Insurance first. Don't come here. If you value your mental health, you'll stay away from this place. I'm in the process of switching providers after this. I'm about ready to call the hotline because of this place. Seriously, don't just walk, run away from here.

Shani Z.

. They told me they accepted my insurance and connected me with a psychiatrist who diagnosed me and prescribe me medication through the pharmacy. I paid for the medication WITH the insurance card. I’ve been actively taking the medication.However, two weeks later, they claimed my insurance had ‘changed’ and that I was now out of network. This is completely false—I have had the exact same insurance and the same card since I started. If they actually look at the file they will see an actual photograph of the same card

Not only did they mislead me, but they also harassed me with phone calls all day, with different employees repeating the same thing. On top of that, they’ve left me on a medication that now has to be stopped abruptly, which is dangerous. They use any excuse to charge you. This is not a moral company.

Shanese H.

I didn’t even get a chance to start working with them. I filled out the new patient forms like they asked and didn’t hear anything back for a month. I called and left a voicemail and no one contacted me and then I sent an email which was promptly replied to that I would receive a phone call but a few hrs later when I did get the phone Call the person on the line in a very monotone voice confirmed I had insurance (as if I didn’t know that) and then just said someone else will call to set up an appointment, have a good day and hung up the phone. I am not impressed with this. I just want to get help with my condition and this transition in a new area has not been easy for me so making someone wait for a whole month just for a lackluster phone call to wait for another phone call isn’t exactly what I was hoping for when I just need help. I do not plan to work with them as this first impression left a bad taste in my mouth.

Jackson R.

I joined New U Therapy with high hopes, as I am going through a challenging personal situation and sought professional guidance to navigate a job transition. However, I’ve been extremely disappointed with how my circumstances have been handled. Despite joining the session late due to a natural disaster and financial struggles, I was still charged a $100 late fee, even though I still joined and had 40 mins left of the full hour session.

This feels especially unfair given my current situation and the fact that I joined New U Therapy in good faith, hoping to receive the support I desperately need. I understand the importance of policies, but given the exceptional circumstances, I would have expected more understanding and flexibility from a company that claims to help people through tough times.

I hope the company will reconsider how they handle situations like mine in the future, as it would make a significant difference for clients who are already going through a lot. ~ Jackson

Liana C.

Ketamine therapy here didn’t fix my eating disorder, but it gave me space to heal. I’m now seeing my worth beyond my body. Recovery is slow, but I’m no longer trapped.

caryn G.

Fraudulent billing and retaliatory behavior after I wrote a review about their incompetent and insensitive front office staff. The owner offered to speak with me but never actually talked to me. Unethical practices that are being reported. Please do not go here. There are a lot of better and safer options.