Instant Urgent Care - Sunnyvale, California

Billie L. W.

Excellent care provider exceeded my expectations today. Knowledgeable, compassionate and patient. Understood my needs quickly and responded in a professional and empathetic manner. Saw to it all medications I need for Coronavirus would be ready in a timely fashion. Took the time to explain everything I might need to know. Understood the urgency of my request as my Insurance provider is changing and was very concerned and thorough. Absolutely excellent! Gratefully, Dr. BLW, APRN, MS, PhD, Clinical Psychologist (Retired)

Lupita M.

I had a great experience with Instant Urgent Care in Sunnyvale. We did an appointment online pretty easy and quickly. I was greatly surprised with the amazingly service that I had. The personnel were very helpful and responsive. I did have a question about my lab results and I called to the customer care service and the person who attended my call was kind and helpful with all my questions. I will definitely come back.

Eboni

I'll start off by saying I have Kaiser Insurance which I knew they wouldn't take, and heck, if I hadn't known it before going I sure would have as soon as I entered. I came into the office to overhear the reception going off about "Why was a Kaiser Permanente patient coming here?" My throat has been on fire and I wanted to see a doctor that day and see if anything could be done, as I had a performance to do in hours. Calling Kaiser for advice would mean to wait for treatment, going to their Emergency Room would mean to wait for treatment. I wasn't looking for cost effective, I was looking for professional and fast, so that perhaps I could have something that could help me get through back-to-back performances that afternoon. I am not poor. I did not care the cost.... What I DID care about was not to be condescended to about how much money I was wasting coming there and how to properly use my insurance--I KNOW HOW TO USE IT I JUST KNOW IT'S SLOW AND I NEEDED SOMETHING THEN. But did they ask? No. They proceeded to talk to me like I was stupid. So, I waved off the cost, whatever. I don't care. I just want to be seen. The receptionist, seeing that I am struggling to talk through my sore throat starts asking me registration questions, though I'd filled out the form online. I informed her of this, and she said that I hadn't, because she didn't see any forms. And then...she looked. There they were. Oh. Saw the doctor, first thing he did was make a comment about my weight. Oh, you have Kaiser. Did they make you do a sleep study. They made me do one because I'm overweight, too. No, they didn't make me do a sleep study, and yes, yes, I know I'm fat. I hate doctors who don't know you and fat shame, because do they bother to find out that you've actually lost a lot of weight and still are, that you're working out and eating better? No. Just, you're fat. Have you had your eyes checked this year? Have you had your physical? Because you're fat, and not to mention Black, and diabetes... Ugh. So, yeah, I did forget to mention that one of my medications is Flonase for allergies. I wasn't firing on all cylinders. Doctor proceeds to say yeah, it looks like strep--I see a lot of white patches, but the tests are coming back negative (strep tests rarely come back positive unless your strep is bad). It looks like you have something called a rhinovirus... Me: A cold? Yes. You can speak to me as if I'm someone who knows something. I won't get into my background, but it is not one of a dummy. So, then he says take Claritin or Zyrtec. These are meds I cannot take--gives me heart palpitations. No, I didn't list them as meds I might be allergic to, I will start if it stops doctors from talking to me like an idiot. I tell him I take Flonase and he lectures about how Flonase won't help with sinuses and takes 10 days to work. Hmm... my GP prescribed Flonase because I can't take the other stuff and she says it's the only thing that'll help with sinuses, clogged ears and allergies, and it does. And 10 days, fine, I take it daily anyway. So, he writes a prescription for antibiotics just in case and tells me to take them later if I'm not feeling better. I really have to pin him down on when "later" is. I'm actually a very good patient and follow instructions to the letter. Then, he also lectures me about just going to Kaiser. You know what? I will. The only useful thing I got from them was antibiotics I didn't have to jump through hoops to get (meaning I'd have to call Kaiser, get someone on the phone, have them send me somewhere, and then have to wait and walk around to their pharmacy when I had literally 3 hours to show time.).

Shihao W.

This was a very frustrating experience. Our appointment was scheduled for 2:30, and we arrived on time. We were checked in by someone named staring with B, who told us to have a seat and wait. We ended up waiting for 45 minutes while people who arrived after us were seen by the doctor. When I finally asked what was going on, he suddenly claimed there was a system issue and that we were never properly registered. Seriously? He should’ve informed us much earlier instead of letting us wait for 45 minutes without saying a word.

To be fair, the nurse and PA we saw afterward were responsible and professional. But overall, the check-in process needs serious improvement to avoid unnecessary delays like this.

Tyler U.

Made an appointment at 9pm for 9am the next morning for some throat discomfort and headaches. After I went to bed my heart rate spiked and I felt sick ( previous cardiac issues) when I came in the following morning they listened to all my concerns and even ran an EKG on me for peace of mind because I asked. The staff while busy remained friendly and attentive. Definitely one of the better Urgent cares I have ever been to.

Hannah B.

Incredibly kind and helpful staff. Great options for people coming out of town or without a general practitioner. Very nice about rescheduling appointments. Would absolutely recommend this place to anyone who needs urgent care.

Indiana F.

I was very satisfied with Instant Urgent Care. Very kind and professional. It could not have been better. All staff were great and kind. Thank you.

Talia K.

Good appointment system. Friendly staff. Clean facility. But don’t go in if you have chest pain. Their EKG machine doesn’t work. I left without being helped due to this issue after over an hour of being in this facility.