Imperial County In-Home Supportive Services - El Centro, California

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Introduction to Imperial County In-Home Supportive Services

The Imperial County In-Home Supportive Services operates as a key component of the county's social services department, dedicated to providing essential support directly within residents' homes. This service is tailored to meet the diverse needs of individuals residing within Imperial County, offering personalized assistance that enables clients to maintain their independence and improve their quality of life. The program functions under the broader umbrella of the Imperial County Social Services Agency, focusing on empowering citizens through tailored, home-based care. This approach recognizes the unique challenges faced by residents, particularly the elderly, individuals with disabilities, and those managing health conditions, by bringing necessary support directly to them, thereby reducing reliance on institutional care and promoting community integration.

Location and Contact Information

Nestled within the community of El Centro, California, the Imperial County In-Home Supportive Services maintains its official administrative hub at the address 2995 S 4th St #105, El Centro, CA 92243, United States. This strategic location within the county's largest city ensures accessibility for a significant portion of the Imperial County population seeking these vital services. For direct inquiries, program details, or to initiate the application process, the designated telephone line is 760-337-3084, which can be dialed from any telephone device. Alternatively, comprehensive information regarding eligibility criteria, service offerings, and application procedures can be obtained by visiting their official website, accessible at imperialcountysocialservices.org. The website serves as a crucial digital portal, offering detailed resources and updates pertinent to the In-Home Supportive Services program.

Services Provided

The core function of the Imperial County In-Home Supportive Services revolves around providing tailored assistance directly within the client's domestic environment. These services are meticulously designed to cater to a spectrum of needs, ranging from personal care activities (such as bathing, dressing, and mobility support) to instrumental activities of daily living (encompassing meal preparation, housekeeping, and laundry). Furthermore, the program extends its support to include vital companionship services, which combat loneliness and social isolation among vulnerable populations. The services are not uniform but are instead assessed and customized based on individual requirements, ensuring that each participant receives support that is relevant and effective for their specific circumstances. The overarching goal is to enhance self-sufficiency and well-being, enabling individuals to age in place with dignity and safety.

Accessibility Features

Demonstrating a commitment to inclusivity and ensuring equitable access for all residents, the facilities associated with the Imperial County In-Home Supportive Services department are equipped with essential accessibility features. Specifically, the car park is designed to be wheelchair-accessible, featuring appropriate ramps or drop-offs to accommodate clients and visitors with mobility challenges upon arrival. Similarly, the main entrance is engineered to be wheelchair-accessible, allowing for seamless and independent entry for individuals utilizing mobility aids. These thoughtful modifications are critical for ensuring that the services offered are accessible to everyone, irrespective of physical limitations, thereby upholding the principles of equal opportunity and universal design within the county's social service infrastructure.

Client Reviews and Reputation

Assessing the operational effectiveness and client satisfaction levels associated with the Imperial County In-Home Supportive Services program can be partially evaluated through available feedback channels. According to publicly listed information, the program can be found on Google My Business, where it has garnered a total of 33 reviews from clients and service recipients. The aggregated rating from these reviews stands at an average of 2.1 out of 5 stars, which suggests an area for potential improvement in service delivery or client experience management. While this rating indicates generally mixed feedback, it is imperative to note that online reviews can be subjective and require careful interpretation in the context of specific service instances and individual expectations.

Recommendations for Potential Clients

For individuals or families seeking to understand or access the In-Home Supportive Services offered by Imperial County, a systematic approach is advisable. The first step involves confirming eligibility criteria, which typically considers factors such as income level, citizenship or residency status, and specific care needs. Prospective clients are strongly encouraged to initiate contact via the provided telephone number or explore the official website to obtain detailed application forms and procedural guidelines. It is recommended to prepare for the assessment process by compiling relevant documentation that substantiates the need for support services. Following an assessment, clients can expect a personalized care plan to be developed, outlining the specific services, frequency, and duration based on their unique requirements. Regular communication with the assigned service coordinator is crucial for addressing any evolving needs or concerns throughout the program duration.

Additional Information

The Imperial County In-Home Supportive Services operates as part of a larger network within the Imperial County Social Services Agency. This connection underscores its role within the county's broader strategy to provide comprehensive social welfare and support systems for its diverse population. Funding for such programs often relies on a combination of federal, state, and local government allocations, potentially supplemented by grants or private contributions. While the program aims to provide essential support, there may be limitations or waitlists depending on resource availability and fluctuating demand within the community. Prospective clients are advised to reach out directly via the contact information provided to inquire about current service availability, potential waiting periods, and any associated costs.

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👍 Reviews of Imperial County In-Home Supportive Services

Ramon

5/5

A supportive services my question would be what is Ron cleaning take care of her pet and my mom why are you paying someone else and instead of her taking care of anything she's taking care of her kids it seems like you got some more like a frog type of thing yeah cuz you know exactly what's going on why are you paying someone that doesn't do anything he's not even here 7000 you should have paid me man I'm the one that needs the money I'm not the one no man is wrong is wrong with you doing man you are very good know exactly what does she do okay does she cut the grass does she clean his side or she just sits there on her bed just twinkle twinkle Little Star I think I'm the star of all the stories I told or or don't don't let him watch turn off the washer ain't going to believe this imperial county sports would direct what liar liar we deposit on your advice and they deposit on their advice which is what liar liar never work we just get it from the state controller's office send me another check it

Corina M.

1/5

The entire staff at this office are very rude and don't know what they are doing. Instead of helping the clients in the community, they are making them worse. Most of the clients are senior citizens who have no idea how to handle a computer. If they don't do this they will not be able to submit the hours for the caregivers. So when you call to get them help they tell you to have them call because they aren't sure if the caseworker is in so they will most likely need to leave a message.

Yadira R.

1/5

Very unprofessional Diana Navarro she has no rights to enter my property unwelcome, humiliated, Harrasment and intimidated a handicap young adult. Take us off your random calling list if we need to report anything I would notified my worker there's no need for annoying Harrasment. So because others don't report there business to ihss I get randomly chosen to be harras by zaida. Very unprofessional supervisor Mosqueda don't bother to complain mosquitoes will backup her employees instead of correcting her employees,

Jose A. P. J.

5/5

Easy and Fast service. No issues at all

Pepper S.

4/5

I am writing a new review to say I received a call back from Dora and she was very professional and told me how IHSS works. I needed information for my elderly mother who wants to stay home but needs some help. First I was not happy with the main phone numbers "mailbox is constantly full " and nobody could leave a message. I contacted them through their website and that's how I got the call back which I was very grateful for. Now we are getting the ball rolling for mom care. Thank You Dora

Teri O.

1/5

Could not get through to this office, had to call El Cajon office to finally get a response. Very understaffed which is beauracracy at it's best.

J. D. P.

1/5

I HAVE NOT BEEN PAID IN TWO YEARS.I AM BEING EVICTED FROM MY HOME,, ELECTRICITY IS BEING SHUT OFF TMRW, MY MOM DIED AUG 9 AND HAS NOT BEEN CREMATED BECAUSE I DO NOT HAVE ANY $!! Thanks IHSS for losing my papers, not calling me back and screwing up my life. I hate you

Izzy C.

1/5

i've called at least 20 times already since I had an appointment with them but I couldn't make it and they NEVER picked up...normally I don't pay attention to reviews but in this case, I should have...