Solano County Family Health Services - Fairfield, California

Geeta A.

I’m writing to express my frustration with the extremely poor customer service I received from Solano Health Services today. I waited on hold for over 35 minutes, only to be treated rudely and dismissed by the representative who finally answered.

I was calling on behalf of my father, as I have done many times since 2014. I’ve always been listed as his authorized representative, and I’ve never had an issue making appointments for him in the past. However, today the woman who answered claimed she couldn’t find me in the system. When I asked how that was possible—given that I’ve attended appointments in person, with my name and address clearly listed—she didn’t provide any explanation. Instead, she abruptly hung up on me.

This is completely unacceptable. After waiting so long just to speak with someone, I was treated disrespectfully and left without any answers. I expect someone to follow up with me and explain what went wrong—either with your system or with your staff. This kind of treatment needs to be addressed, and I would appreciate a timely response.

O H.

Can never be reached on the phone to even ask a question or schedule an appointment. When you do finally get someone on the phone days later after calling several times a day, the appointments are booked out at least 3-5 months out. If you want to be seen earlier, they tell you to come as a walk in and wait there for hours only to be told that there were cancellations and to try again the next day.

Abigail M.

The Filipino employee at the counter today was rude and discriminatory on the fact that we have Medical. She was incredibly disrespectful, had a bad attitude and refused to offer any solution.

Lucky, her coworker Craig stepped in and was incredibly helpful and understanding.

The original woman didn’t give her name so I can’t call and file an official complaint, she should not be in that position dealing with the public if she’s going to be so mean and discriminatory.

Cindy A.

My mother has come to this clinic for years with my cousins. There has NEVER had any issues with her taking them. She is currently the guardian for them as their mother left them and never came back for them. My mother took it upon herself to make sure they were good, always. The new receptionist by the name of Sofia has no professionalism whatsoever. She began to practically harass my mother about who the real mother was & where was she located. My mother was honest and said she did not know where she was anymore as she left years ago and never came back or called to check up on her sons. Only a letter was left by her leaving my mother and stepfather as their guardians. She began to tell my mom this was illegal and she was going to have to look further into this. For all she knew that letter was not real and that she knew how to do her job unlike the others before her as they did not know what they were doing. My mom left feeling so bad. She called my mother back a couple days later saying she had called Medí-cal and it turns out they were already aware of the situation and knew my mom wasn’t the mother, but handled everything for them, so there was no problem. Yet she did not have the decency of apologizing for her obvious mistake. Regardless of my mother already making that very clear to her when there. She dismissed my mother by saying she needed to tend to the other patients in line, and did so.

Professionalism is key when working in the medical field. I myself work in it and have never once talked to a patient the way this woman did to my mother. I hope she is reprimanded or at least sent to further educate herself on how to speak to patients, because she is lacking in this.

Heather C.

This clinic is not open on weekends please update . Thank you.

jarmarcus M.

Didn’t schedule an appointment for a Tb test , despite not scheduling an Appointment, Staff checked me in and out in less than 20 mins. Everyone was very polite. The nurse who helped me was also nice and respectful. Thanks for all you do ☑️

Berenisse R.

Not able to get appt for my children who have been coughing with negative covid test. I just want to make sure their lungs are ok. And receptionist just says there is no appts available instead of helping to let your kids get seen. horrible place and im new to the area moved about a year ago and will be seeking for new place better health care workers.

Jocelyn P.

Sharon Collins is the best primary care provider I have had yet! She is takes pride in her work and shows concern for her patients. She tries to do everything she can to make each appointment comfortable and sincere. Thank you!