Pinnacle Pointe - Little Rock, Arkansas

Ozara R.

I had to go here when I was 13. Hated it. And for a simple reason. Because I didn't want to be there due to my aggression issues, not due to the staff. I believe the man's name was Mr. Tracy, I'm not sure but I remember I adored him. He treated us like people, not animals. No, not all the nurses are perfect but no one is. I'm happy to say I'm now 31, still in therapy and controlling my aggression and Borderline Personality Disorder very well thanks to the staff I had when I was there.

Aspen C.

I was admitted when I was 13 for self harm and homicidal thoughts. It was was some time late at night. I was taken into another room where 2 women had me undress and take pictures of every scar. Which I was never told or explained why they did that. I was brought up to another floor where I would be staying. I was brought into a small room with 2 women who did a strip search on me. After about midway through while i was standing there pantless, they started playing country music and started dancing in their chairs. I didnt really know how to react to that but felt it was something to add in. I sat on the floor in the hall for what felt like forever until i was finally put in my room. I felt like I was going insane, i was walking along the windowsill on my tippytoes trying to look out of the window, because all of it is blacked out except for this small part at the top, I was just trying to remind myself of an outside world, because if i didn't i wouldve broke down crying. I had an extremely hard time falling asleep on my own, and physically couldn't without sleeping pills. So I walked out of my room and down the hall to the front desk area and asked the woman if I could please have something to help me sleep, and that it's really hard for me to sleep without them. She said that they can't give me anything on the first day, and that I can have them tomorrow. I went back to my room and somehow after hours fell asleep. I got woken at 3 in the morning to a flashlight in my face. I was taken into another room where they drew my blood and then took me back. The next night I walked up and asked for sleeping medicine again, which i was then told i wasnt allowed unless it was perscribed to me by a doctor. We had to get up at 6am everyday. Make our beds and do basic hygiene. They then took us to the "dayroom" which was a room where we would all sit. That's literally all we did was just sit there and stare at eachother. They had a tv which they turned on once in my entire 1 week stay. But yeah they would just would just bring us breakfast, lunch and dinner in there. The staff member would sit at a desk in the corner of the room either on their phone or writing on papers. Some kids would just play cards and others would just sit there and stare off or go to sleep or talk to eachother. That's really most of the memories I have of this place. They do have a teacher that would come in there and reach us stuff about history but that was it. Iv went twice, the first time was for a week and the next time was for 3 days. Which is another thing, i was told while at home that i would only be staying for 3 days, and to only pack 3 days worth of clothes but wasn't informedid actually be there a week. And apparently that was the same for all the other kids as well, a 3 day stay turned into a week or longer. At some point they did take us to the gym area, once, to the cafeteria, twice I think, outside, twice, thats including betweem both stays. I talked to a therapist I think like twice out of the whole time I was there. Including first and 2nd stay. They would also have "quite time" which is where we would have to sit in out rooms in the middle of the day and do nothing. We wrnt allowed to talk either, cause we had to be quiet. So you would either go to sleep or pace around the room i guess. It felt like they really didnt care. I assumed this because on my 2nd visit and very last day I was told I wpuld be leaving because my mom is coming to get me, I was surprised cause i had only been there 3 days, and as the woman led me down the hall to get my stuff she asked if I wanted to stay there longer and that she could make it happen in a rude tone. She then made me get my clothes out of the dryer, which also I don't think they used detergent or dryer sheets. Overall I absolutely hated this place and don't recommend it. It felt like they were just in it for the money and not actually looking to help people. I truly think the only reason I felt better, was because I socialized with new people.

Audrey K.

All the staff was really great with my son. They taught him so many things and helped when he really needed it. Staff was always willing to answer any questions.

Courtney R.

I was forced to go here when I was a child about 10 years ago. I remember it like it was yesterday because I’ve since been diagnosed with PTSD from my stay here. I was strip searched by two very rude ladies, I was forced into a gown and made to mingle with my peers until they got all of my belongings searched. I wasn’t allowed to have a stuffed animal, a common comfort item for children in distress. I was put into isolation (in the boys wing. I’m a female.) after being accused of having lice I was then not allowed to have any contact except the lady who gave me my “lice” treatment. For three days I didn’t have anyone to bring me food or clean clothes. I was finally allowed out after they admitted it was just dandruff all along. I wasn’t allowed out of my room without sticking my arm out the door and having my name called on. I couldn’t shower unless during designated times. I was given a brain scan that turns out was for someone with the same first name as me. I originally had a roommate but she was replaced after being discharged- by a girl who has schizophrenic hallucinations. I eventually got my own room after complaining enough only to have a nurse sit outside my room yelling to her friend in the nurses station all hours of the night. Mind you- I was here for 8 days for mild self harm when I was TWELVE. we weren’t allowed to talk to people who were older than our wing age group. I was allowed outside one time and that felt like bliss to me. The bullying that goes on inside is also atrocious. I remember watching several children get held down and sedated like it was just another Tuesday. A little 5 year old boy was calling me mommy because he said he hadn’t seen his mom in 4 months, claiming he was admitted for “anger issues.” HES FIVE!! Thank God I eventually got the help I needed after being willfully admitted to a facility that actually cares about the people that walk through its doors.

TLDR: Don’t bring your kids, adults or elderly family members here unless you want to admit them into what is essentially a children’s juvenile institution hosted by a bunch of staff who are morally complicit in the outcome of their work.

Amanda T.

Some staff are intentionally mean to the kids. Make sure you take a VERY detailed inventory of EVERYTHING sent in with them. Staff will claim that lost items were not logged and too bad so sad.

StarBoyKris

When I was a patient here, I was like 14 or 15 at the time. It was horrible there. I went in for Psychosis and depression. There were fights almost daily. They took my overalls that I was wearing (I never got them back. They say they didn't have a locker in my name. I never got those overalls back when I was discharged.
I was given some sort of antipsychotics that I overdosed on so bad that I couldn't walk. It wasn't the nurses that helped me walk back to my room, but my roommates.
When I asked them to give me a different prescription, they told me they can "put in a word to the doctors" and they never did. I had to do it myself when I got to see the doctors again. I continued to overdose on my antipsychotics until they give me a "lower" dosage (which still got me high)
There were fights daily.
We're given the smallest cup of basically hand soap to wash ourselves with, the windows are blacked out and there's no clocks, so I have no sense of time. I felt crazier being in there than when I was out.
Please, PLEASE, DO NOT take your child here. It's dangerous and they will return your child with more trauma than when they went in.

Monica F.

My grandson came home acting worse than he was. He's now cussing and told me that there is lots of fighting going on. But the nurses always answered my questions when I called. One of the nurses called me in told me he was jumping and got hurt. So they had to take him to the children's hospital to get stitches. But he told me that someone hit him and shoved him into a nightstand and that's how it happened. But the staff was always polite and seemed to care. The only thing I didn't like was calling on the weekends because they don't know how to answer the phone 😒

Kelly M.

Staff were very informative regarding her mental and physical health. My granddaughter has Type 1 Diabetes. The staff gave her top notch care. She’s visited two other pediatric inpatient psych facilities. Neither facility followed her diabetes treatment plan that ACH manages. The staff at Pinacle followed her treatment plan to the letter. We had a very positive experience. Staff treated my granddaughter and her grandfather and I with kindness and respect. Highly recommend Pinacle to all families in need of mental health treatment for their children.