WASTE CONNECTIONS OF ARIZONA - APACHE JUNCTION RECYCLING FACILITY - Apache Junction, Arizona

Ang B.

You know it's a shame but you can't get a professional or courteous answering service. I'm a customer and I called up to see if they're going to send a truck out because they missed picking up the entire street from one side all the way to a main road. Simple question. So you call to see if they're still going to do a pickup and all you get is some ill toned lady representative with an attitude that further breaks down trust thru lack of respect. The lady immediately tried to create a false narrative of: Did you close the lid? Was there any impediment near the pickup zone? And a dozen other questions. It's simple Ma'am answer the phone politely without a tone, don't pretend to be an investigator to create a false narrative. Your driver failed to pick-up trash for several blocks yesterday, Are you, Will you, find out to see if their coming today? Simple, then learn how to talk to people respectfully/professionally. It's simple interpersonal communications skills 101. Stop treating your customers as a burden. Get rid of your so-called answering service if you cannot help a customer out when they simply are inquiring about waste/garbage pickup that hasn't picked up. That lady representative was the worse. Instead of being professional, kind, polite, she had a very moody tone, she kept cutting me off and it seemed she wanted to create a false narrative that it was just our garbage when it was the entire street for multiple blocks.

Phil D.

Again I get my regular trash been left without being emptied, the recycle goes but not the main one. Again I send a message via my account on there web site, then I send another via the app in case that didn't work as I had heard nothing by the next day.

In the end I call them by the end of the following day as no messages to say they received anything from me. I eventually get to a lady for the metro phoenix area as the menu doesn't list anything for east valley to be told they know about it and have sent it to the dispatch desk for dealing with, they will call me. Well you can guess what happened, by the end of the day after that (which is a friday) I have heard nothing.

I think what gets me most is not just a message saying sorry but we were unable to get to you in time. That would have helped.

Oh and I am paying for this service as well, bet I don't get a credit on my account.

All I ask is would those people running this expect to be treated like this.

If I could change service I would.

Beth L.

Worse Customer Service ever. What happened to politeness, professionalism and a sense of responsibility? Long waiting time when calling and the lady answering the phone really needs help with her tonal communication. I think things would be more professional if the lady answering for Waste Connection Apache Junction could be friendly, sound caring instead of treating paying customers like they were trying to get over them.Treating customers with contempt is absolutely unnecessary and sad.

Cid B.

Administrative Investigation should be performed beginning with Answering Service. Ethically speaking no business should neglect negative customer inquiries. They have the longest list of customers giving them one stars. Click recent customer reviews. Looks like the BBC is necessary since they negate any responsibility in their terrible customer service. Google Reviews demonstrates a history or poor performance when it comes to their customers service complaints. ⭐👎

MIke H.

Waste CONnections equals waste of money for such a horrible experience I'm a brand new account and pay $185 to set up service on my very first p/u day my can was missed I called about it and someone did come pick it up but as a retaliatory statement leave my can tipped over and a distance from original location. I called back to express my frustrations only to get a rude rep and tried to raise his voice after I asked for refund and of course minus a delivery fee and no clue when money to be returned what a complete lack of any professionalism anywhere within company

Jayson A.

Went to throw away bunch of recycle she said we needed an id with residency in the area or it was $67 so we drive all the way home get my id (using someone else help and truck to gather it all they don’t live here) pulled up with the id lady says. Okay that’ll be $67. Don’t waste your time.

Sean R.

Unparalleled customer service. An honest mistake was made during a neighborhood bulk pick up and manger Mike Pettey went so far above and beyond to fix it I can't even belive it. There are not many managers like Mike left out there. Very appreciative. Thanks again.

Cody H.

The trash service itself is solid, but the administrative side seems to have been gutted and replace with AI. It is nearly impossible to speak to someone when something goes wrong, and there seems to be no one running the phones even during their posted operating hours.