WellMed at Hunter's Creek - Kissimmee, Florida

Michelle S.

I have been receiving treatment here for a few years. I never had major issues before. Experienced longer than expected wait times in the past. The staff are always professional and kind. Dr Hernandez is a great. They are changing some chances that are improving the overall quality of the office.

Tiffany O.

The doctors here are kind and compassionate. The wait times are absolutely unreasonable. The front desk can come across rude at times. Telehealth wait times are also terrible. If you are sick and need to get in, you may as well just go to the emergency department because they will not be able to see you for a month when you urgently need to be seen; this has consistently been my experience but it has gotten worse in the past year or so. My complaints don’t have anything to do with the doctors, but more so business practices.

Shamilia Y.

The front desk is completely unprofessional, rude, and incompetent. The phone line is always busy. When you are able to get through to someone you are then transferred to a voicemail, and no one calls you back. The doctor and nurse I saw treated me kindly and were very attentive; but unfortunately the front desk staff undermines the hard working and kind medical professionals they represent. I had to involve my insurance company to mediate a 3 way call with their front desk supervisor. Needless to say the rude and unprofessional call was recorded and reported. Aside from the doctors and nurses, the only person I could give praise to was Adriana. She kindly assisted me in 20 minutes, the rest of the staff spent 8 HOURS of my time lying by saying no one could assist me, transferring my calls to voicemails, or disconnecting my calls. All this was for a surgery authorization request to be sent to my insurance, without this my surgery would have been cancelled. It was extremely important and urgent; and despite their rudeness every time I called I was polite and patient. I do not recommend this office.

Carmen G.

I usually don't answer this surveys but , unfortunately, this Clinic place have changed.

The office staff have no sensibility toward patient's needs and do not listen to the patient's complain, there have to be. a triage for patient's with sudden sickness such as asthma, no everthing is about Covid, patients knows their bodies and sickness. People aren't ignorant and don't deserve to be mistreated. I am an educated person and I know when I am sick and I am capable of recognizing
when having an Astma attack. ¡Oh, trust me I know! But there it comes a 10 month trained receptionist and an MA to tell me I don't know what I have nor know my sickness. I went a week before to be treated for allergies, I know that if I am not treated and get my injections, it turns into a bad Asthma especially in this allergy. season I knew I needed my treatment the waiting room was empty and they didn't see me after 10 years beeing a patient at their Clinic.

I was luckly I have an appointment coming up in a few more days for my 3 months diabetes check up, so
I waited and continue using my Albuterol. The front desk clerk, while they saw me sick, again they refused seeing me that I need a Televisit, I explained to her again about my Asthma that I need some treatment, suddenly another staff member showed up telling me that it doesn't shows in my records that I was treated for Asthma before. "I don't know what happened to these people"; or they didn't want to see me or my prettty good Insurance was no longer good or is the new administration fault. What I do know is that I insisted to honor my appointment.

In consultation, I turned out to have Astma and received my treatment as I have told them for a week.

OH no, but that's not all, then it took 2 days for the MA to send the medication up to the pharmacy after I called several times and the Pharmacist called few times that we are waiting for the prescription. The person on the phone said "that the office do not send medication immediately nor at time I saw the Doctor" . If so why can they hand me the prescription? It took them 2 days to send out a prescription. ¡This is absolutly ridiculous! The doctor offered me to prescribe a nebulizer machine to get the treatment at home, I got the solution but never got the prescrption for the nebulizer. Lol, maybe this will take another week. Who knows?

This is not the first time they do this, during my previous appointment Dr Estevez request a change in my insuline it took a month to get this new prescription the MA didn't take the notes and the Dr. didn't review, after several calls and faxes from the Pharmacy, they have the 'guts' to tell me that they never had received a call from me, neither a fax from the Pharmacy, that their new system doesn't recognize my phone number with system. This new system does not show that I am a patient for more than after 10 years and didn't have recorded my allergies; nor medication I take; nor the previous sicness or treatment that I had been seeing for

There were times that I felt confident seeing my Provider. I love my Doctor, but I am not sure if I can have faith in this clinic any longer. I requested to talk to the Manager, I have not gotten that call yet and honestly, I am no sure if that call will happen.

charly C.

My experience with Dr. Barbara Santana has been excelent. Her treatment of patients is very caring and she genuinely worries about thier progress. Highly recommend!

Samuel R.

I have been coming to this office for about 10 years first scene dr. Hernandez and because she was always booked I started seeing doctor Perez. Most doctors are very professional and knowledgeable. The reception is ok. My issues have been done over the past few months every single time I have an appointment and they seem to me very overbooked. Each time I have come the entire process of arriving and until I leave is about 2 hours. It takes about one hour just to get into the back doesn't matter if you're early or on time. Another big issue has been leaving messages for the nurses of the individual doctors, you do not get any results or call back; so you have to call multiple times, and even then sometimes you even have to come to the office to get results. Not to mention that if the pharmacy is trying to call because they can't read a script or they didn't receive a specific script or they need a refill it takes a long time. Today in the waiting room there was two ladies that were complaining regarding the same issues about not giving the refills not getting call back from the nurses and the long wait times and they were both looking to move there health care providers to other doctors. It seems that everyone in this office is overworked and understaffed and have too many patients'. If you show up late they won't see you but you have to take them over an hour for you to be seen my time is valuable as well and unfortunately I will have to be seeking another doctor.

Kristel A.

Televisit is definitely convenient, but i waited almost an hour until i was finally seen. Which is why i had to lower my ratings.

But, when i finally met with Barbara Santana-Sanchez she was very attentive and understanding to all my questions and concerns on my health. She was very knowledgeable and caring and made me feel comfortable.

Arys M.

Dr Hernandez is great when available. She has been my doctor for a few years now and I have 0 complaints about her. However, the office personnel could use some changes. Though they have definitely improved over the course of the last 2 years, they still have ways to go and I’m not sure I’ll return after this…I was sick 2 weeks ago and thought I had covid because of the symptoms. Though I tested negative at the ER, I decided to schedule an appt with my pcp. Dr Estevez was booked and I was scheduled to see the nurse practitioner - who btw, was also great. She prescribed my with several things to ensure that I didn’t have an asthma flare up — but, the staff never sent my rx to the pharmacy. I called the office in the afternoon and left a message; did the same the following day and no one ever called me back to apologize or sent my rx to the pharmacy. Thankfully, I had leftover meds from when I had covid 4 months ago and was able to it through whatever virus I had with just that and staying in bed for an entire week. This is complete negligence and makes me feel as if the assistants and staff don’t really care about helping patients. It’s not the service that you’d expect from a doctor’s office after a sick visit. My 3 stars are only related to the actual medical staff who actually care about their people.