Florida Department of Health in Marion County - Ocala, Florida

Kelly H.

I've called several times. I usually get hung up on. I had an appointment for them to call me and they never did. Then I had an appointment for Friday. They weren't even open! I drove all the way there to see an empty parking lot. They offer good benefits but are difficult to deal with. Just go in and talk to them in person so they can't ignore you. Good luck!

Wesley H.

Had to cancel a WIc appointment because my wife was hospitalized because of her pregnancy. Was told to call back as soon as baby was born and released we did. They schedule us for 6 weeks later (not happy but understandable) 1week before the appointment they call and cancel it saying they will be closed that day and rescheduled us over 100 days later. I called to try to get us the formula and a special shake for our toddler benefits at least been hung up on 3 times before ever getting to talk to someone waited a combined 5 hours on those 3 calls.

Kristi S.

They handle alot of different things here. I went in to get my daughters shot records done as we just moved here from out of state. Cost $5 per child. Staff is super friendly, and helpful. They seemed to be a little short staffed, and it can get busy at times. Just be patient they are doing the best they can.

Samantha N.

They schedule over the phone appointments, you may as well tell them no you'd prefer an in person on. I had one this morning at 9am, Noone called I waited a little bit of time just in case they got behind schedule and nothing. 9:30 I called and left a message, waited and Noone got back to me. So I decided to call and wait on hold in order to talk to someone, I'm still on hold and it's be an hour. Absolutely crazy how long they want you to be on hold and then by the time they answer the phone except you not to be upset.

Aaron M.

Horrible hold and wait times, I called when the office opened and sat on hold for 1hour and 30 minutes. I have been calling since Monday. It would be very convenient for my wife and I to reschedule appts for WIC on the app.

evert A.

Great service came to transfer over my child vaccination record and i was in and out. Great costumer service clean place.

Simply S.

RUDE RUDE RUDE. I came a week ago to pick up my newborn daughter’s birth certificate, and after receiving it, I noticed that there was an error on the birth day. After paying for multiple copies that had the wrong information, I spoke to the supervisor and he said to fix the error with the state, bring back the old copies, and they would give me the updated copies without charging me since I already paid. Well, the lady I spoke to at the window was very rude and said that I would need to pay again. I asked to speak to her supervisor, which is who I had the conversation with and she denied my request. She stated that I would need to pay double and there’s nothing she can do. I decided to go to vital statistics the next town over and explain the situation and they gladly exchanged the copies free of charge since I already paid.

To the women working the birth and death certificate window in Ocala, you are extremely rude and need to be retrained on mannerism. Learn to listen and get your head out of the gutter.

Raymond W.

Literally the worst experience. Have employees that don’t pay attention for what you make an appointment for. This is the second time. A wasted hour drive