Animal Emergency of Hernando Inc. URGENT CARE. - Spring Hill, Florida

Jessica C. (. C.

I have mixed feelings about this veterinary clinic. My family and I have relied on them for emergency care for our various pets over the past 17 years, as they are the closest 24/7 emergency vet to our home, about a 20-minute drive away. Unfortunately, I lost a sugar glider, and most recently, in January 2025, one of my Siberian Huskies at this clinic. My huskies are a part of my family, so it was devastating when my baby girl passed away while they were preparing her for emergency surgery. She had a massive tumor in her stomach, and it was uncertain if she would have survived the operation.

While the staff seems nice, and I have always had positive interactions with them, my experience with Dr. Stone was quite the opposite. She came across as cold and made me feel like I was an idiot. As she showed me my dog's X-ray, she didn't say much. She then sat there circling the tumor over and over again while glaring at me without saying a word. Finally, in a panic, I asked Dr. Stone what needed to be done to save her. She told me all she could do was attempt to remove the tumor but that there was a chance she wouldn't make it through the surgery.

I was taken to a room where the staff discussed the extremely high cost of the surgery, but in that moment, there was no amount I would have said no to. I was told my dog was going back to be prepped for the surgery and was given paperwork. I sat there filling out paperwork regarding whether I wanted them to attempt to resuscitate my dog if her heart stopped during the surgery. It wasn't long before two female staff members entered the room, whispering to each other. After they finished their conversation, one left, and the other stayed. This was when I was told my poor girl had passed away while being prepped for surgery. It was hard to believe, as just moments before, she had been pulling on the leash to see around the corner where two dogs were barking. She seemed playful, despite the mass in her belly, and didn’t appear to be a dog on the verge of death.

Dr. Stone was rude throughout the entire process and showed no empathy. I never saw her again after I received the news about my dog's passing. Looking at the X-ray now, I feel that my husky's chances of surviving surgery were slim due to the size of the tumor. I will upload the X-ray image.

In the past, we have taken our other dogs and even a stray cat to this clinic for minor issues, and we always left satisfied with the care they received. I had never dealt with Dr. Stone before; most of my experiences were with other friendly and polite doctors and staff. Unfortunately, I will always carry an unsettling feeling about how Dr. Stone interacted with me during this most distressing time. - RIP my special girl, Miracle, who was born about a quarter of the size she should have been and wasn't expected to make it in the first place. She defied the odds and gave us nine incredible years with an incredibly sweet and energetic little ball of joy.

Bryanna L.

I waited a few days to collect my thoughts and grieve a little. This is going to be a long review. The only reason I am rating highly is because one person shouldn’t ruin an experience…. Kristen should not be in this line of work. She was extremely rude and the first person we interacted with. We pulled in with our 12 1/2 year old sickly best friend and asked for some assistance getting her out of the car because we didn’t want to hurt her and she could barely walk let alone jump out of the car. Kristen first said “I don’t have a gurney available we have an actual big sick dog on it, so it’s in use”. We explained that she could walk just needed help to safely get her out of the car. (We wanted to do it properly so she wasn’t injured in her fragile state, we were unsure of the best way to approach it as she was in a lot of pain). Kristen then opened our sweet girls mouth looked at her gums and said “they’re pink. She’s fine.”. She then snatch our dog out of the car very aggressively and set her down not gently. My mom, sister and I all gasped out loud as to what we just witnessed. Kristen again said “she’s fine”. I replied “if she’s fine then fix her”. We filled out paperwork and went to a room where I tried to assure my mother and sister we were probably just not use to this and it’s normal and she probably did the right thing and is trained to do so and we were taking it wrong she wasn’t being rude it was our emotions likely heightened because we were anxious but I was in fact wrong. The amazing vet with purple hair came in and looked at our girls gums and told us they were yellow, she was in liver failure and in fact not okay. She ordered blood-work so we could evaluate what was happening and go from there. A vet tech came to get our girl to take her to another room for the draw. Our dog was very nervous and didn’t want to go. I offered to walk with them to the room and then leave when they did the draw. Instead, the vet tech asked Kristen to come in and help get my dog to the room. Kristen walked into the room. I repeated that she was very nervous, again Kristen said she’s fine. She then snatched the leash from my hand and yanked on my sick dogs neck to make her walk. I am not sure how I kept it cool in this moment. When the vet returned, we informed her we no longer wanted to be around Kristen, thankfully she went home for the night. This woman should not be working with animals. It takes a special type of person to handle these things. You have to be kind and consider that they aren’t just animals to some people, they are their family members. She needs to find a different job Or receive more training though, I have a feeling it is just who she is deep down. She is the first person you interact with when it comes to this clinic, basically the face of the company. (Not one I would want to allow to represent my business). If I had any other option that night, I would have left after encountering her. I thankfully stayed. The vet we had was amazing despite the circumstances. We ended up having to lay our girl to rest that night to end her suffering. The vet explained everything in detail, the options that we had, and her recommendations. She was honest. You can tell that she loves not only her job and animals, but The people that care for them. She sat on the floor with us as we sobbed. She explained everything to us as it was happening, comforting us, and knowing that our girl was going to be taken care of no matter the circumstances. She gave our girl the best end of life care we could have asked for. We need more vets like her. Every person there was kind and considerate (with the exception of Kristen). Thank you to the vet with purple hair and finger tattoos for not only taking care of our girl, but for also considering us on the worst day of our life. Keep doing what you’re doing!

Dawn

The doctors are incredibly helpful & HONEST as well as the STAFF! I had two separate situations: first, my dog broke out in hives and had an allergic reaction. They saw him immediately at night, gave him a steroid shot and a Benadryl injection, and he cleared up right away. In another instance, my other dog ate the entire contents of my garbage. The doctors gave her medication to induce vomiting, followed by an IV for hydration, which saved us from an expensive surgery. They could have made up a story but they did the healthiest and cheapest most helpful choice for our boy & girl 🐶 🐶

Casey J.

10/10 recommend this clinic as I have brought my dachshund Millie here twice now recently and I couldn’t have asked for any better care than she received both times! Both visits were emergency situations where they started treatment right away and always answered any questions/concerns I had while thoroughly explaining everything each visit. This last visit was particularly very scary for me as Millie was in labor & straining for awhile but producing no puppy so I rushed her to the clinic and on the way there her puppy got stuck in the birth canal so when we arrived and rushed in, they wasted no time and immediately took her back and Dr. Richie helped deliver her 2 puppies and made sure to monitor her and babies for awhile before going home. They gave me updates the whole time she was in the back on her condition and how she was doing which put my mind at ease and gave me comfort knowing she was in good hands because I was a complete nervous wreck! I’m so thankful for Dr. Richie & Dr. Stone, the vet techs and all the staff here and beyond grateful for everything they did for our Millie and how caring & compassionate they all were in our time of need. I will definitely bring my Millie here again in the future if I ever need to. My family and I cannot thank the doctors and the rest of the staff enough!

Teiya M.

We lost our kitty 2/18/2025 in the middle of the night from FIP and had to drive 45 minutes to have him cremated. From the night we brought him in, to picking him up today, the girls working there were nothing but kind to us. Very grateful for them making an unbelievably hard night just a little bit easier. They handled him with so much care, even when handing us the bag with his urn inside. Thank you for being so kind to us and our favorite little guy.

alyssa G.

I would definitely recommend animal emergency of Hernando. We have been here a few times
With our animals. The staff is friendly and explains everything well, and Dr Pyle was great and thorough. Did not do any unnecessary diagnostics or try to upsell us. They took great care of our dog Penny that had to have surgery to remove a fast growing abscess on her face and even gave us a discount on some services since our bill as a bit high (but very reasonably for an after hours emergency/surgery visit) They are always busy so please have some grace for them if you have to wait a bit!

Stephanie

The people here are nothing short of extraordinary and patient. My dog was in labor for 29 hours. They guided me, were patient with her and me, and tried everything to help her before eventually having to do a csection. When most go to the ER and have anxiety I was at ease while there because I knew they were doing everything to help her. I will be forever grateful for to the nurses and doctors there.

Valerie C.

I can’t say enough good things about Animal Emergency of Hernando. From the moment we arrived, the staff was compassionate, professional, and attentive to our pet’s needs. They quickly assessed the situation and explained every step of the process in a way that was easy to understand, which really helped calm my nerves.
Despite the stress of an emergency, the entire team made us feel cared for and ensured my pet was as comfortable as possible. The pricing was reasonable, and there were no surprise charges—they were upfront and transparent about everything.
Thank you to the amazing team at for taking such great care of my animals would highly recommend this clinic to anyone who needs emergency care for their furry family member.