Superior Prosthetics & Orthotics - Brooksville, Florida

J 7.

Faye at the front desk was very kind and helpful . She called me when an earlier appointment became available. Lane fitted my leg with a brace,did a great job of being gentle,my surgery was just 2 weeks ago. Got me a better brace that fit more comfortable and completely adjusted it to fit. Appreciate their work.

Nathan P.

The VA referred me to get a Richie Brace, 2 pair of shoes, and Orthotics.

I waited 3 months and 1 week. I even called and got the runaround. I didn't complain.

Turns out the shoes are too big. I have been wearing one pair but I called to see if I could get them to order a half size smaller and I can return the unworn pair. They refuse to without me coming in to evaluate me. I said no just order the correct size and call me when they come in. Its 40 minutes away. The lady told me she called the VA and the owner and told them I was bullying her to break their protocol. She could not have gotten the VA on the phone that fast. She used the word "bully" a few times and even accused me of raising my voice. I did nothing of the sort. I threatened a 1 star review and was firm.

This isn't hard. Order a smaller pair. Call me when they come in and I will give them the big pair. I don't need to drive there for them to evaluate me. Sounds like a VA money grab.

Just order the shoes and I will take down the review.

Leilani S.

Wonderful staff! Faye and Lane are very helpful and understanding. Both experiences there were great. I had to get fitted for a cam walker boot and a thumb brace and despite my insurance holding things up I received both products in a timely fashion. Lane took his time and explained everything. When I had an issue with my boot the next day he adjusted it and it feels much better. Would highly recommend.

Sandra H.

On my first visit February the 16th 2023. My husband had a seizure in the office while I was waiting for my appointment. It took me a month and a half to make another appointment. It is now September and I am still waiting for these shoes. They called me today to reschedule the appointment again. The last appointment I went in to pick up my shoes the shoes didn't fit. Next time I will go to Hangar for my shoes never had a problem there. Totally ridiculous

James J.

I am so pleased and grateful for the care and concern I received from Faye and Lane of Superior. It was a most pleasant and productive experience! It is not often nowadays to find such dedicated people, that really show they care to take care of your needs. Lane really went above and beyond in providing and sharing his knowledge and experience. As far as I am concerned, if you need these services, this is the only place to go! Many thanks to Faye and Lane.

Miki S.

I came to the office today to pick up my new shoes. Lane Anderson is wonderful. He really takes the time to make sure your shoes are perfect before you take them home. I am so pleased with the quality of work he does!

John M.

The VA sent me here to get my knee braces, let me say, the polite and wonderful lady at the window Fay, is a pleasure to talk with. Very prompt and courteous when answering questions. The doc that took care of me is polite and professional. He took the time to answer all questions thoroughly and well educated me on all aspects of these braces. Highly recommend Superior Prosthetics. Thank you.

Jacquelyn S.

Superior gets an A+ in my book. From the Friendly and helpful Lady who greets you, or speaks with you when you call. Then Lane makes your whole experience comfortable. He is knowledgeable and takes time to help you. I recommend this team 💯