EPN Urgent Care - Naples, Florida

Wendy S.

EPN Urgent Care offered the most caring and supportive service during an emergency visit. The wait wasn’t long, the lobby was exceptionally clean and the front desk staff were simply wonderful. In the exam room, the sound of ocean waves calmed my fears and eased my pain. The medical practitioner I saw was gentle, kind and informative, and gave me complete confidence in the procedure. I am indebted to them, and so happy to know they are close by if I ever need them again!

John M.

Very convenient, especially now with make an appointment ahead, really reduces wait time. Care providers are just super! They listen, have good decision-making and pleasant. I am seasonal and they fill my needs for illness care.

Joseph W.

Nice front desk associate. One person ahead in lobby ahead when arrived on a Wednesday morning. Waiting in lobby 1 hr. Got into assigned room and waited another 1 hr to be seen. Super slow and after checking reviews after arriving several people mentioned 2+ hour wait time.

Need to fix gap to have more doctors or PA to service patients sooner as seeing doctor took 5 min or less. Only one doctor working who is super nice working both urgent care for adults side and pediatrics kids side. From street looks like 2 different companies but is the same and connected in back.

TOM W.

I made an appointment because the site said x-ray and I most likely needed one. When I saw the OD, he told me they did not have x-ray that day. I received a referral of where to go for an x-ray. I'll be more careful where I go for my medical needs in the future, but it won't be here. UPDATE. The place that I finally got my xray done, sent the results to EPN. I received a call from the D.O. there and he explained the results clearly to me. I upped the review to 3 stars. Best I can do.

Donna M.

Saw Megan H , APRN today who was such a delight and well informed it was amazing. Will never go back to other Urgent Care Offices here in Naples. She spent a good amount of time with me and answered all my questions. I was very impressed. Wish I could give her a 5 plus rating.
The other office staff was very professional but could smile more.

jarrett S.

Very Profesional and informative. Tiffany at the front is amazing and helped get me processed in and out. The Dr., addressed my concerns and put forth a solution for my health. The lobby and waiting rooms were very clean and relaxing.

Jay R.

I spoke with Karen over the phone because the office forgot to provide me with a doctor’s note during my visit. When I requested the note, Karen falsely claimed that providing it over the phone would violate HIPAA, which is completely inaccurate. I explained that I was still experiencing flu-like symptoms and asked if they could accommodate me if I arrived a little after closing time. She flatly refused, stating they could not accommodate me and that the office would reopen at 8 a.m. the next morning.

To make matters worse, during my visit, the office mistakenly gave me another person’s prescription medication—an extremely serious error. This shows a complete lack of care, attention, and professionalism.

I am incredibly disappointed with the overall experience. Between the misinformation, lack of compassion, and critical mistake with prescriptions, this office has demonstrated a concerning level of negligence. As a patient seeking proper care, I expected much better.

linda D.

Extremely knowledgeable, patient, informative team of women. Spent quite a bit of time making sure I was well treated and examined, gave me a breathing treatment, listened intently to my ailments, thoroughly examined me and answered all of my questions with concise information. I left feeling I went to the right place!