NCH Baker Campus - Naples, Florida

Steven B.

I had the pleasure of spending Thanksgiving at NCH in Naples, FL, and it was a truly memorable experience. The highlight of the day was the incredible Thanksgiving meal served in the cafeteria. It was, without a doubt, the best institutional Thanksgiving meal I've ever had. Kudos to the entire culinary team for their outstanding efforts!

I also want to give a special shout-out to RN Lindsey and Jane on the 6th floor south. Despite the busy atmosphere on Thanksgiving day, Lindsey remained calm and provided exceptional care with kindness and professionalism. It's clear that the staff at NCH genuinely care about their patients and go above and beyond to make everyone feel comfortable and well taken care of.

Overall, I'm grateful for the excellent care and memorable Thanksgiving experience at NCH Naples. Thank you for making my holiday so special!

Deborah M.

My husband was there on numerous occasions a few years back during his battle with cancer. During one visit in the middle of the night he partially pulled out a vent tube. A nurse named Bill heard him and talked him through reinserting it. My husband said Bill saved his life with his calm kindness and knowledge. My husband has since passed but he never stopped talking about his angel nurse Bill.

Bart

Spent a day at NCH Baker Hospital this month Cardiac Center / Observation and could not be happier with the service. Everybody was on top of their game, friendly, expertise 100%. As an Engineer I analyze data and look at patterns, the doctors and staff were A+++

Jill H.

Horrible. My husband was taken to the emergency room and he had a UTI, fever and a white blood count of 19 (this was not disclosed until the next time he was admitted). The next day the hospital doctor (female) released him and within 5 hours he was back. This time he was in for four days, it was not until the last day that the doctor came to talk to us. Dr. Patel was rude, condescending, informed us that he was medically cleared and needed to leave. When I asked what his white blood count was he said they did not check. I will never go back to NCH and advise anyone of using them to be careful. They deserve the negative reputation that they have.

Hector R.

I want to say Thanks to NCH Hospital team at Naples, FL. I was under a surgical procedure on Sept. 24 and I was received by a wonderful team, beginning at check in point then all others hospital staff until next day when I was discharged they all treated me with love, kindness and compassion, I want to mention the first nurse I met (Georgia) on the preparation room, she made a great job to make me feel relaxed and comfortable before the surgery. After the surgery I was transferred to recovery room where nurses Rene and Myrtho were so especial with me and my wife, I have no words to describe how grateful and blessed I felt on those 24 hours, as team told me they are the same way with all of their patients but I have to say and write on this review my experience on NCH Naples Hospital. Before I finish my comment I want to say thanks to Dr David Ornstein for my surgery success recognizing his expertise and experience, Alina and a special nurse named Nathalie, she is from another planet, the sweetest person I met during the pre and pro operation procedures, Nathalie Thank you for being so kind and special with me, Thank you all. I highly appreciate you all for the support and kindness, Hector

Jim H.

I began as a patient at NCH Baker Hospital in 2023. In December 2022, my primary care physician found an irregularity in my EKG. After extensive tests over three months through the Swift Medical Team, I was admitted, and a catheterization was performed. The interventionalist found two major blocks in my LAD, one of which was 93% occluded. He put two stents in.

The same year, one day before Thanksgiving, my wife, a retired nurse, rushed me to the ER because I was having difficulty breathing. After multiple tests, I was sent home that evening. The following Monday, I called Swift Medical and complained of breathing problems. I was told to go to the ER but, since they had only sent me home four days earlier, they would do the same. I went to see my primary care doctor, Dr. Knudston, at 4 o'clock and he said he was sure I was having a MI. My wife rushed me to the ER and they found that I was having an MI heart attack. The next day NCH performed another stent and found that my Right Coronary was 99% closed! If I had waited more than another day for a catheterization, I likely would have died.

In mid-December of 2023, I woke up around 2 am and fell on the bathroom floor, gasping for breath. My wife called 911 and I was rushed to the ER at NCH. Throughout the week I was given all the standard tests and, just like back before Thanksgiving, my tests were all negative for any problems with my heart. They kept me for observation for 3 days. Over that time, my complaint was that I was struggling to breathe and I had chest pain.

One evening a hospitalist stopped by my room to ask how I was doing. I told him I was struggling to breathe and had chest pains. His response was unacceptable. He told me that my problems were "in my head" and that he "did not have time to listen to my problems". He ordered a Lidocaine patch and left. The next day I asked the nurse to release me from the hospital. She got very defensive and said if I left, I would have to pay for the hospital visit myself because insurance would not cover it.

The hospital concluded that I was allergic to a medicine and they changed the medication. They moved me to a floor far away from everyone that afternoon. When the evening nurse came in I explained my frustration. In confidentiality, I was encouraged to say I felt better in the morning so that NCH would release me. I did and I was released, even though I was still very symptomatic for heart problems.

The day after Christmas, I was at my office and my symptoms got very bad. I called my concierge Doctor, who ordered me to take the next plane to Cleveland Clinic. Taking one Nitro pill after another, my wife and I made the flight to Cleveland. I checked into the ER and, the next day, they performed a catheterization and found that my LAD was 87% blocked between the two stents which had been put in at NCH less than 10 months ago.

If I had not gone to Cleveland, I might not have lived. I have been to the ER three more times since my stent was put in at Cleveland Clinic. I have gone to Physicians Regional at Pine Ridge three times. On my first trip, another stent was placed on a main artery branch of the LAD. My last two visits were in the previous month. On both trips to the ER I was sent home with no signs of heart or artery problems. A catheterization was done on my previous visit and there were no apparent problems. The attending interventionalist was rude and abrupt about doing the procedure, and I know I was not taken seriously.

I went to my primary care doctor last week and he set me up with a cardiologist for a second opinion. Knowing how poorly I was treated previously, I was very skeptical about seeing a cardiologist associated with NCH. Because he was highly recommended by someone who knows me, and I trust, I went to the appointment, yesterday.

My visit with Dr. Paz on 3/13/25 could not have been better. The visit was 1 1/2 hours long. He explained that NCH made drastic changes in the heart program in 2023, and it shows. I highly recommend Dr. Paz.

Renee S.

1/23/25 8:30 pm
very poor treatment by nurses and technicians! Disrespectful, rude, curt and unprofessional! Lack of following the wearing of masks or wearing gloves. Physician assigned for care and treatment was excellent as were the 2 x ray technicians. Quiet night and not a busy environment. More like a ghost town when needing to find a medical professional for help because no "call button" was left for assistance. Won't choose this ER if there are any future trips to an ER.

Eileen S.

My sister is currently awaiting surgery for a painful injury that has been twice postponed. To date our experience has been so difficult largely because of the lack of communication throughout this organization. From the techs to the nurses to the charge nurses to the doctors to the surgeons, not one of them has a clue what the other needs or requires or has scheduled. Consequently it all comes off like a three ring circus. But when you’re in pain, suffering and afraid, that’s the last thing you want. I don’t like writing this kind of review because I know there are many talented caring people working at NCH; but there is a serious lack of leadership and communication standards in the organization.