Elite Health: North Bay Village - North Bay Village, Florida

Maria C. M.

I have been a client for a long time since they were in Mount Sinai my doctors was Dr Rios I came today to my appointment just to find out that my appointment was cancelled did not call me did not text me they texted me to do the check in online I did waste of time It seems they only want to deal with elderly patients. I will be changing doctors waste of time

Jay L.

This office staff is ridiculous, and with terrible customer service (not the office manager). I had an appointment with Dr Rios and got there 17 minutes after the appointment time. Even with an empty room (just one client waiting, maybe even for a different doctor) I was told that I needed yo reschedule the appointment, because their grace period was only 15 minutes, so for only 2 minutes, I was missing most of my day of work for nothing. And what about every single time we go to the medical appointments and we get on time, and yet we have to wait 1 hour and 1/2 after our appointment time to be seen by the doctor. I explained there was unexpected traffic, and even parking takes longer than usual because they are fixing the parking lot, so half of the parking spots are blocked, but nothing worked. So that’s it, not more Dr Rios or “”Far from”” “”Elite Health””. Next

Susy L.

I have been with Elite since 2009 with dr Rios for that long . I was not advised that my dr wasn’t with them any longer. They will not give me an appointment
I am out of medication and won’t give me an appointment with anyone till January 4th. Almost a month out. Office manager Vivian Argais should be reported as incompetent and violating the right for patient to receive their much needed medication. I was told to go to ER for attention.

Carol V.

My mother had to go in for emergency surgery. I contacted Elite health where she has her primary at the NBV office to get her Dr’s approval. I received a call back 2 days later advising that the doctor had approved the surgery. They were fully aware that the surgery would take place the following Monday. I get to the surgical center and they had not sent out the clearance. The surgical center was on hold with them for an hour trying to get a hold of the manager. I was also on the other line trying to see if they could fax the clearance. I had to call about 4-5 times to try to get this clearance, each time I was on hold for over 20 mins at times almost an hour. The manager could never come to the phone and they just kept saying it’s “being worked on”… we were at the surgical center since 9:15am, ended up leaving around 1pm after waiting endless hours with my diabetic mother, no food due to the surgery that they would be performing, nor water! As she felt ill we had to leave and I am still waiting for the clearance for the emergency surgery…you can’t get through to the office directly, it’s always the call center and nothing can be done! My mother loves Dr. Rios, he has always been professional with her. The staff and service of this place is very unprofessional, and negligent. Having a sick patient wait for hours for an emergency surgery is unacceptable and malpractice. Still awaiting the managers call / email which I had requested she give me a call. Had to send her an email. I’m sure they will brush it off as well.

Gregory M.

I love Elite. Excellent doctors, pleasant facilities. Wonderful, and I mean this, life enhancing activities. Elite has become a significant and enjoyable part of my life. Plus, no long waits in the waiting room.

Ines G.

Everyone in this office is extremely nice the team of physicians are top of the line they treat you like family. Whenever I don’t feel well I walk in and the staff is very attentive to my needs and they show genuine concern. Sometimes I have to wait but it definitely beats going to the hospital. I always see the staff disinfecting the door handles and the work areas which makes me feel safe going there now that we love with Covid. I wouldn’t chose any other place to go for medical care I love Elite!

James F.

I'm 91 years old & an Neuro-Psychologist. Ergo. because of my age, I don't drive. I take an Uber to my appointmentsI didn't see my doctors. I lived on South Miami Beach.

I got a message 3 times that I had an appointment at Elite at Notice Bay Village. All 3 times the appointments were canceled without notification.

I expected to see Steven Schner, M.D. I never did!

Javier R.

I have been a patient of Dr Rios for over 13 years and am sad to write this review but this is not the same office as it was when they were smaller. I truly value Dr Rios and his medical knowledge and guidance. I had not been to the office in over a year and first thing I am told is Dr Rios will no longer see "commercial patients" (whatever that means) like me, and that going forward a PA will be my doctor for future appointments. The directive from "corporate" recently was that Dr Rios will only be attending Medicare patients going forward. OK, today I was still going to see him, so that was fine. I then could decide if I would stay or not as a patient after talking to him.

Initially waited 45 minutes just to see the person that checks you in, i had to ask multiple times what the delay was. Once I checked in, was again asked to sit outside. After again waiting and waiting with no update, I started to get impatient and asked what the holdup was, and was told my insurance was being verified. When I asked can't I see the Dr while the insurance is verified, was told no. I asked what if I paid for my visit, was also told NO. They basically said, tough luck, we have to wait for a "call center" to verify my insurance until I can see the Dr. That is when I had enough and walked out. I will never go back, they have lost the human touch, run the place like a factory and a business rather than a health care practice. Sad to see that after being a patient for many years.