Accent Endocrinology - Gainesville, Florida

Crissy S.

Dr Jeelani is wonderful. She does the ultrasound in the office and you get immediate results. Not sure why the negative reviews. I have been going here for years and never had anything but a positive experience.

Monique D.

I’ve had T1 diabetes for 30yrs, seen many endos & have worked in healthcare for 10+ yrs. Accent is by far the WORST medical practice.There’s good reason to have 2 stars, even though they deserve negative stars!

I moved from TX last year & was a few months pregnant. I wanted to see Dr. Digman b/c she had 5 stars. They wouldn’t schedule an appt until they received medical records & was rude when I asked why. My former endo sent my records multiple times b/c they claimed they never received it. It took weeks to schedule anything & almost 3months to be seen. My previous endo ALWAYS prioritized pregnant pts.&saw them every 2 wks despite being busy.She continued to see me virtually until I was able to get care here b/c Dr.s like her actually care for their patients’ health.

I’ve only seen Dr. Digman once in a whole year. The 2nd time I was supposed to see her I was turned away for being 10 mins late. She likes to push her pts onto her assistants any chance she gets which was suggested that day. I wrote them via portal relaying my frustration for being penalized despite showing up within the tardy window. My next appt. wasn’t for another 5mos.

4mos later, the front desk called to cancel my appt & said I could only see her assistant moving forward. I asked why I couldn’t see the Dr. which was a mystery for all. I was forwarded to Nicole the office manager which went to voicemail. In fact, it will always go to vm & it’s always full so you can never leave a message. She’ll post on your complaints here to call & ‘talk’ about your issues, pretending to care.

I messaged in the portal asking why I was banned.Nicole responded not even answering my question. Instead, she sent me my message from 4 mos ago about being tardy, said they’re unable to meet my needs & suggested I seek out endo else where. Really?! THAT’S your solution?To boot the pt. out of the office? Felt like high school drama. I still wanted to see the Dr. though b/c I thought the ONE time I saw her was good.

I thought maybe I’m just caught in the crossfires of incompetent staff who are unable to communicate properly or handle conflict productively. Surely Dr. Digman didn’t know what was going on & would still want to treat me if she did? Nope. Wrong!

Nicole never clarified why I can’t see her. I called the front desk who scheduled me to see her but quickly canceled when they found out who I was & still without reason. The clerk refused to message the Dr. directly to ask why & never got back to me. Same story for the assistant office manager and everyone else I came in contact with.

After many days of silence, I messaged again in the portal expressing my frustration at this ridiculous runaround. John Eastman called me the next day to tell me that I am no longer a fit for them and that Dr. Digman no longer wants to see me. He said my correspondence was partly the reason, and remained clueless when I asked why I was no longer able to see her before I was labeled the black sheep for self advocating. B/c no one, including Dr. Digman, cared or had the common sense to listen to my concerns & utilize appropriate communication skills to address them. It was never an option to see a different endocrinologist at that practice b/c ‘those are the rules’ according to Eastman.

I will never know the real reason why I was banned. Knowing that Dr. Digman would rather back up stories told by her incompetent staff to turn away patients instead of listening to & advocating for them speaks volumes about her character. I am disappointed that she would stand for this nonsense & can walk away knowing that this is the best decision for me.

The reality is you only have 2 options for endo in Gainesville. It is unethical for any company who thinks it’s ok to mistreat people and send them away as soon as conflict arises. My PCP office said they received a note from Accent saying they will only see thyroid patients now, so I guess their doctors pick and choose who they want to see
& who to turn away.Accent is a disgrace to healthcare. Don’t waste your time on them if you value your health.

Cherish O.

If I could leave 0 stars I would. The actual physician, Dr. Inay Patel, is amazing. However the office is a joke. They have zero sense of urgency when it comes to caring for patients with chronic and serious medical needs. They are there to cash in a paycheck for 8 hours of work a day. They don't know how to answer a phone, and they do not return voice messages, even through they "guarantee to call you back within 24 hours". When you go by the office they urge you to use their health app to communicate with them, but I have been leaving messages for months and not a single one has ever been responded to. When I bring that up, no one has knowledge on how the app works, and that's about all the information you get on how it can be fixed.

The only way to get any attention is to show up in person, and then when you do the office staff proceeds to tell you the name of the person you need to talk to, but that individual is never available at that time. They'll take your name and phone number and tell that person to call you, but their phones don't work so you won't ever hear from that person. Oh, and the aura of annoyance coming off of the staff for having the audacity to show up and need something is palpable. They are very short with you and try to get you back out of the office, and out of their hair, as quickly as possible.

You better hope you never have issues with your insulin prescriptions because they could care less that they are holding you up from getting the medication you need to SURVIVE. And no. I don't wait until the last moment to refill my prescriptions. Our healthcare system is a business first and a provider of health for it's patients second, and this office makes that VERY evident.

LC D.

The physicians are GREAT! I’ve been coming here for 10 years. The receptionists however, could use a little training on how to greet someone. A smile goes a loooooong way ladies! Sometimes it can really make someone’s day if you just smile and ask someone how their day is or how they are.

This morning I was greeted with a frown and an eye roll. Thanks!

hattie H.

I think the doctors at this facility are being sabotaged by their staff!!!! The lady who receives referrals and makes appointments has yet to find me in their system after my referring physician sent four different referrals on four different days within a two week span. I know things can happen, but come on…
Save yourself some valuable time when becoming a new patient and just request a referral to some other endocrinologist, the lady in scheduling is incompetent.

Towanda T.

A few weeks ago one of the office staff at Accent Endocrinolgy lied to me and told me I had to have an ultrasound done outside of their facility before they could schedule an appointment with one of their endocrinologists because it had been over a year since I had been seen by their physicians and I was no longer considered an established patient with Accent. So I set up an appointment for an ultrasound somewhere else and then a lady at Accent just called me out of the blue to schedule an appointment for an ultrasound in their facility but now, all of a sudden, I have debt with them that none of the office staff mentioned about prior and they won't see me unless I pay it off. No thanks! Every time I have tried to get help from the doctors here the office staff do something really shadey to make me go some where else. Stay safe and stay away from this place.

Sarah E.

Despite overall negative reviews about this practice, I found the staff on the phone to be knowledgeable and able to assist me in a pleasant way. Dr. Jeelani was so kind and listened carefully to my full medical history. She didn't interrupt me and seemed to genuinely care that I was getting the best medical care from all of my physicians. I look forward to going back for my follow-up appointments and would recommend this practice to others.

Amanda B.

I am surprised with the negative reviews. I have had a great experience so far. I am a new patient that is being treated for a newly diagnosed thyroid issue. I had difficulties with my primary about this and decided to see a specialist. The staff and doctors have always been competent, kind and attentive. I did not give 5 only because I have not been there long enough to know more.