nevaeh G.
1/5
If you're considering this place for you or your children and you came here for the reviews to see, trust the reviews. I took a chance on them and I've been disappointed over and over again, I'm not sure why I didn't switch sooner. Brooksville baycare office on Cortez Blvd . 🤮 My daughter had an appointment today via telehealth and we signed in and waited.... Now she missed school for this because I don't have transportation to go pick her up from school right now My vehicle is broken down. They will not give me a doctor's note. And now they're making me reschedule the appointment that I kept her home for... But won't allow telehealth this time as if my daughter's being punished for it. I have six children I do not want to have to bring six children into this place, mind the last time I did this, My children had to witness a screaming and cussing battle amongst people who seem to be under the influence of some substance... I was very happy to have telehealth now that I didn't have to bring my children back to that place. And now the only appointment they will reschedule is one in person. WHICH IS NOT IN PERSON. They make you drive down there and sit in a small room with a TV screen. I literally have to pack up all six of my children and bring them into a room with medical equipment everywhere and expect every child to be quiet and sit still including a new baby . . so that my daughter can focus on the doctor on a TV. She does not get one-on-one time with this doctor. She does not get one-on-one time , so my other children will be distracting her Which has happened in the past. It was a terrible experience. Visiting in person is no different than over the phone because you do not get to see the doctor in person. There is literally no difference. This place has been very unprofessional from the beginning. And if you really care about your child and what they're going through, then seek the best care because that's what I'm going to do. I gave this place a shot and they've disappointed me every time. Her mental health means a lot to me, and This place is no longer an option. Do better parents. They show no interest in caring for others . 🤮 Getting this appointment done should be a priority. I will be looking elsewhere. After the treatment I've gotten today. I suggest anyone with kids do so too.
Edit : after expressing my concerns , I received a call back saying I had to come in with the children and that everybody brings their children in so that shouldn't be an issue... Well not everybody cares about their children and what they see... And I'm not everybody's parent. I'm a parent who would rather protect my child's mental health and do a telehealth appointment where they're safe and have privacy , versus bringing my child in an exposing them to the weird stuff that happens in and out of the office. I shouldn't have to explain to my kids why a person is screaming curse words and bending allover the place , or why a young adult is so mad they're cursing over the phone to someone such fowl things. Meanwhile staff and everyone is laughing and I'm so upset my kids had to experience it . Nobody else took it serious . So I asked for telehealth from there on out and it always worked. Except this one time when the DR wasn't signed in to the meeting , we waited 138pm till157pm because I did not want to miss it. so I called the office to make sure everything was fine and we were on track and that's something didn't happen, only for them to tell me I have to come in now with all of my kids. I'm alone , I have no help. Kids should be #1 priority . Im not judging , I understand everyone there is trying to get help, my issue is I should not have to expose my kids to drug addict behavior and violence in order for them to see a Dr. When I can do telehealth which is offered there and has worked fine before
