Medical Department Store - Venice, Florida

Tim S.

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I can’t say enough good things about my experience at The medical department store. My dad broke his hip, and I needed to find a lift chair for him quickly. Stephanie was absolutely amazing—she took the time to explain all the different models, fabrics, colors, and features, making it easy to choose a chair that fit both my dad’s needs and my budget.

Since the chair we ordered wouldn’t arrive before my dad came home, Stephanie went above and beyond by providing a loaner chair in the meantime. When his chair finally arrived, we realized it was too big—completely my fault, as I misjudged my dad’s height. I called Stephanie, and within five minutes, she had a solution. She arranged for a correctly sized chair to arrive the very next day, and they swapped it out seamlessly. The new chair fit perfectly and had all the right features at the right price.

Stephanie also helped me pick out other essential safety supplies, making my dad’s transition home after surgery so much easier. This experience took a huge amount of stress off my shoulders, and I truly appreciate the exceptional service and care. If you need medical equipment in the Venice area, I highly recommend this The Medical department store especially if you get the chance to work with Stephanie!

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Pam B.

Excellent customer service from everyone at this store. Our salesperson, Stephanie was very helpful, knowledgeable and patient. We ordered an optional accessory and the service department came to the house and installed it for free. Mr G. Hernandez, the one who installed the accessory was very personable and professional. All in all a great experience and I fully trust this company. I love my new turquoise Pride Gogo portable scooter.

Cheryl M.

Thank you Stephanie D for the wonderful service we received from you on Christmas eve. You went out of your way to ensure the safety of your customer when he purchased a new upright walker. You ensured he knew how to use the machine, explained what all the "buttons" did, made sure the height was properly adjusted and even tightened the brakes to ensure they would work properly. We greatly appreciated both you courtesy and your attention to details, ensuring your customer had a place to carry his cane while using the vehicle...and the price was right! Thank you for a terrific experience.

Susan P.

I just had knee surgery two days ago. My chair is at my house. Did not serve the purpose for my recovery. A friend told me to maybe rent a lift chair. I called MDS medical department store in Venice Fl . This morning and now I am sitting in a chair That they just delivered this afternoon. very professional made sure the chair was the right size for myself. Great service delivered set up and will pick up . It’s a game changer for me.

Tanya L.

My dad had a bad fall and was in the hospital and then rehab for a couple months. For him to come home we needed some serious medical equipment.

Stephanie is just phenomenal. She was so kind, so helpful. She helped us through this difficult process. And then also, when there was an issue with what we ordered vs what whas delivered, they ended up resolving the issue in a manner that exceeded my expectations. They truly do care about their customers' well being. Thank you so much Stephanie, and Medical Department Store, you have a life long customer 5 Stars!!!!

Kelly L.

I visited the Venice Fl store today after speaking on the phone with Stephanie. Stephanie was so friendly, knowledgeable, helpful and provided Exceptional Service to me! She gave me some great advise also and I truly appreciated her taking the time to answer my questions! Thanks again Stephanie and keep up the great job! I highly recommend the Venice store.

Greg E.

Stephanie and crew are outstanding. Over the years they have solved a number of problems for us. Today Stephanie took time to troubleshoot my wife’s Lugie scooter and solved the issue. It was a problem with the freewheel. No charge. Over time we have bought a number of things and will return, for sure. Highly recommend her.

Patrick C.

Stephanie Donaldson help me with an issue I was having with my CPAP mask. She was knowledgeable and quite responsive to my needs and solved the issue quickly and professionally. I would recommend the business, which is well stocked with products to meet healthcare needs. And I highly recommend Stephanie!