UF Health North - Jacksonville, Florida

Karmas A.

Terrible Experience at UF Health – Never Again!

I had such a positive experience at UF Health two years ago when I was treated for an ectopic pregnancy so I decided to return when I started experiencing similar issues. Since all my records were on file there I thought it would be the best place to go. Unfortunately, this visit was nothing like my last experience.

The nurses were extremely rude and unprofessional. They made fun of the doctor calling him “baby doctor,” which was completely inappropriate and made me feel uneasy. To make matters worse, about five different people came into the room, and not a single one introduced themselves.

After my visit, I reviewed the notes in my file and was shocked to see that the nurse wrote that I was “very aggravated” and added other false statements. I had my sister with me the entire time, and I was more scared than anything. At no point was I aggravated or difficult. On top of that, instead of simply looking at my history, which was the whole reason I came back to UF Health, the nurse wrote things like “patient claims,” making it seem like I wasn’t being truthful.

I drove all the way from Yulee because I trusted this place based on my previous experience but after this visit, I can confidently say I will never go back again. The lack of professionalism and compassion was beyond disappointing.

Debi H.

Brought our elderly mother in for being dizzy and not feeling well to emergency. Spent 8 hours waiting on tests to get done. She was offered nothing to eat or drink. No IV half the time her vitals were not hooked up. She had an open wound that the doctor took the bandages off to look at it. Never told the nurse to rewrap it. It was still bleeding. 2 hours later we finally got someone to wrap it. That nurse was amazing.
No communication what so ever. Sat for at least hour each time with no one coming in. Rude person at the nurses station. This emergency is horrible. I will never come back. Did I mention one of the male nurses was in the hall making fun of another patient. If you value your time and your health. I recommend anywhere but here.

Lorena

This hospital lacks of good medical staff plain simple. If you are not white you will not be treated with dignity or any respect at all. I am from out of state and unfortunately have been anemic all my life. I wasn’t feeling well and I went into the emergency department for a blood transfusion and medication refill @ 11 am. The waiting room was pretty empty and they told me I had to wait for a room to be available. When I went in I was put in the hallway where I waited for about two hours before the doctor came to talk to me. I had came in with my kids and they didn’t let me bring them in with me. More people kept coming in and where place in rooms while I was kept waiting behind. My hemoglobin was below 5 and I needed that blood ASAP. The nurses kept lying to my face about not being able to help me get my kids to the hallway where I was, my kids were so worried and so was I. I was about to walk out when they finally decided to put me in a room. The main nurse decided to bring in a student as well and didn’t even bother to ask if I was ok with it. Then a guy came in the room started typing things in and didn’t even introduce himself or nothing while the student nurse tried to put my shirt up and the room door was open too. I had to say something at that time. The RN nurse then said that he was a doctor. No manners from him. I had the worst experience of my life! I know hospitals are not supposed to be a fun place but I strongly believe that if anyone decides to go into the medical field is because they care about helping people feel better and have compassion for others as well as respect and ethics, sympathy and honesty this hospital lacks of everything above and more. I ended up leaving this place @ 7pm feeling worse than when I came in. This hospital is full of Racist, unprofessional, unethical, rude medical staff and that’s a shame. This hospital doesn’t care about anyone that is not white! Shame on them!

Madison P.

I’m currently on hold after being on hold with a front desk person at UF Health North Named Monica for 20+ minutes regarding my mother’s room and transfer number. I have never had an issue with getting transferred to the line in my mom’s room but for some reason I’m on hold once again going on 15 minutes with no warning. They told me okay we will transfer and put me on hold instead. This is very unprofessional and I record all my calls. I just want to check the status on my mothers health after two days of being in the hospital they still have not connected me with my mom or anyone useful.

tori V.

Honestly, the billing department sucks horribly but the 3 stars were earned by how amazing my delivery was because of the staff. Nurse Carly, Brittney and Kelly, and midwife kelsey were absolutely amazing. Did everything to make me feel comfortable and made the experience great. I honestly can’t get over how awesome they were, if you need a good place for birth those 4 incredible people alone make UF health worth it. Carly was with me almost my whole stay and I can’t stop telling people how much I loved her, it felt like having a big sister there with me. Even with the billing issues I would recommend this hospital for birth just bc of them.

Chris J.

I've visited this Hospital on multiple occasions to see family in Tower A and Tower B. The nursing employees have gone, down hill over the past few months. I feel like this Hospital is racist towards Caucasian employees. Why are all of the nursing workers all Africa Americans? I haven't seen not even one Caucasian, Hispanic or Asian employees anymore. This makes my family and I feel a certain kind of way.

T’shauni L.

Came here a few days ago due to pregnancy complications like back pain , nausea and lightheadedness. The Nurse gave me a muscle relaxer and pain medication instead of checking if I was dehydrated or if my iron was low, Then continues to ASK ME what do I think she should do as if she isn’t the nurse in this situation😂😂😂went to another hospital afterwards and found out I was dehydrated and needed an IV.

Doradodude

Came in the ER very short of breath. They very very quickly started treating me. Saved my life . Of course I was admitted for a few days . The men and women of UF Health North were professional they were warm and caring. Thank God for all of them!!!