Baptist Hospital - Pensacola, Florida

Christina S.

Beautiful new hospital with a brand new large ER but a very inefficient way of getting patients back. I watched multiple people walk out without being fully seen but had multiple test ran before getting to see a dr including myself. Having a heart rate of 160 with Shortness of breath and chest pain, waiting for 3 hrs and then I eventually left. Almost passing out while getting an X-ray and getting pushed out fast back to the Er waiting room. The whole get all the test done so the doc can spend 5 mins in the room dosen’t work. If the doc dosen’t want to see a pt then retire problem solved. But my insurance won’t be paying the doctor like they did more than 5 mins of care. Whoever designed this set up is an idiot.

Update… make sure you check your portal after you leave without being seen. Urine was sent off for drug testing and blood was sent for BAC after I left. Summary also showed the doc saw me before I left when they never saw me. Make sure you know your rights and consult an attorney

Tony M.

My family and I have been very pleased with the services being offered and provided by Baptist Hospital. The staff and medical teams are exceptional. I am extremely grateful and pleased with the educational seminars being conducted each month. They are very informative and beneficial. My hats off with kudos to our host, Susan, who coordinates and greets everyone that participates, with a heartwarming welcome and a smile. Super job all around. Thank you Baptist.

Jerome S.

On January 17, 2025 I was admitted to Baptist Hospital for an aortic aneurysm repair surgery. Following that surgery, I had two brain surgeries on 1/22 and 1/24, and am now receiving radiation therapy and chemotherapy for brain cancer. I can say without a shadow of doubt that Baptist Hospital is a world-class facility dedicated to saving lives and creating the best lives possible for its patients. I was in hospital for ten days and every employee of Baptist made me feel as if my care and my positive outcome was the most important thing to them. The level and quality of care I experienced is absolutely second to none. As I continue my care as an out-patient I am even more impressed with Baptist Hospital and the level of care provided by its employees. Baptist Hospital is just not a health care facility, it is a community of like minded souls who are dedicated to providing every patient with the highest level of care and the most positive outcome for their longterm success. I recommend Baptist Hospital most strongly and with no reservations. I am living proof of the incredible work being done in this facility. Pensacola is lucky to have a hospital of such high standards in our community.

Gregory S.

Read through the reviews and just reiterating what a lot are saying. My grandfather entered by EMS (which if he didn’t, I think we would have been waiting all day). Everyone was in the emergency department was rude. They kept saying how packed the hospital was (basically saying they’re understaffed). Like I don’t understand how you can build a new hospital and then be overfilled.

The staff didn’t understand their own systems and were frustrated at the computers. No one came to help my grandfather use the restroom and he peed on himself multiple times. At some point, I started asking the staff if we should go to another hospital because everyone was stressed out, acting rude and snapping on me. The doctor never followed up with me in the 8 hours I was there.

We usually go to gulf breeze Baptist and I have never felt this way there. They’ve always been friendly to my grandfather and I and they never have a long wait. So I dont understand what’s happening with the Pensacola location.

Also the food at “big Baptist” is pitiful. How can a hospital cafeteria serve fried chicken, meatball subs and pizza? Like they should be ashamed of themselves for that. If you’re preaching to people to be healthier, serve healthier food.

Lauri D.

I wish I could give zero stars! I took my husband here two weeks ago for what we suspected was a pulmonary embolism, which he has had before, so we are very familiar with the symptoms. They called him in for triage and various lab work, and continued to send him back to the waiting room, waiting for at least an hour or two each time. We told the tech at triage we thought it was another pulmonary embolism. He was sent back to the waiting room. They took a chest X-ray and said there was no blood clot (should have done a CT scan for his symptoms). Sent back to the waiting room. They told us it wasn’t an emergency, or he would have been called back right away. We sat for 7 hours, until 1:30 AM, without ever being treated for this, or having a dr examine him. I complained to the desk clerk we had spoken to when we first checked in, and she shrugged it off with a smile on her face. We were told that there were other people waiting for just as long, but the true emergencies were being treated first. There was a tech coming around taking blood pressure from people waiting. I recorded his at 193/117, and she said she would keep an eye on him, but never came back to check on him. We finally left at 1:30 AM, never having been examined by a doctor. We told multiple people that he felt like it was another blood clot, and they did not listen, nor did they care. The next day he was taken by ambulance to Gulf Breeze hospital with a pulmonary embolism and pneumonia! This particular ER at the main Baptist Hospital could have killed him! They blatantly ignored his history and symptoms. 7 hours with absolutely no help or relief. We will never go back to this facility again. If you need an ER, go to the one on University and Nine Mile. They are much nicer, more attentive, and know what they’re doing. I would not recommend this ER to anyone.

Chris P.

Dr. Vernon absolutely destroyed my life with unnecessary surgery. I'm in pain as we speak 8 months later. I was met with a total dismissal by his staff and the hospital admin upon bringing this to their attention.

TJ W.

This place can be scary because it is so big and modern. If you have an elderly family member you might want to go with them. Especially for early morning check-ins. That said, there is the most wonderful lady at the front desk where you sign in named Regina. If she is there, she will be so helpful and kind. My review would be much lower if not for her kindness. But either way, it is best to prepare yourself ahead of time just in case because it is a daunting place. The elevators are like modern casinos so a less modern sort of person could get really turned around.

Denny ?. N. C. H.

I assumed being a NEW HOSPITAL that it would live up to the standards and beyond. How very wrong I was. Came into the emergency department with severe pressure in my chest. Had blood work and X-rays with dye. Everything looked clear in arteries. The doctor suggested I stay overnight. I chose to stay and they got me into a room within an hour. After that, it went down hill. Couldn't get my prescribed medication the entire 2 days of stay. Only ate one meal at dinner because I was supposed to have tests ran that requires no food or drinks. That went on for a day and a half. Doctor comes in this morning and says all my tests and lab results look good but I should stay and get the stress test that is ordered before noon. The whole time nothing to drink or eat and my meds that I'm needing to take still wasn't given to me or straightened out. Well the test I was supposed to have before noon ends up being 3pm and the nurse says she is going to call down their and see when I'm going. An hour later the nurse comes back in my room and says that the tests were never ordered and they don't do them on the weekends, so I'll have to stay and wait until Monday. The same day of all this, I was woken up by a nurse hanging a blood pressure cuff over my head and barely touching my face to wake me up and then after being woken up like that she then says she had to take my blood pressure. Tried one arm and got very low numbers, then tried the other and got low numbers. She went back to the original arm and got 106/47. I was feeling weak also. I thought she was finished because she was taking private cell phone calls and I'm listening to her argue with someone that she wasn't going to have them over her place because they are disrespectful and she wasn't going to put up with that. As I'm sitting their thinking of what I'm going thru and how she doesn't care about a patient enough to end the call. Then I'm woken back up by her tapping my side of face with the thermometer, telling me that she needs to take my temperature. Still on the cell phone. The whole time leaving the blood pressure cuff on my arm and walking out of room into another one while talking on her phone. Later, about 40 minutes I'm talking with I assumed was the head nurse and discussing my blood pressure. The female nurse rushes over and started explaining the issue with taking my blood pressure and how it was the cuff. Our conversation wasn't nothing about her but she felt guilty of how poorly she treated me, she thought I was complaining on her and she felt the need to come defend herself.