VA Clinic - Pensacola, Florida

Travis

My wife and I both received treatment here for 18 months. Initially everything was great and solid customer service. In December 2024 they canceled five appointments on us. Don’t expect to get anything done around the holidays because patient care apparently goes to the wayside. They couldn’t even do something as basic as schedule an appointment at times. Don’t expect a courtesy call to cancel or reschedule, you’ll likely get a random text or email.

John

Pensacola VA Clinic has the most wonderful people. They are tops in efficiency and professionalism. No wait in many years of care from the ophthalmologist in Lima section of building. All smiles and a very pleasant experience. The technicians and doctor always treat the old man like family and saved me a fortune with advice to get glasses online at Zenni! Love these folks! Makes me miss the Army! 🙂

Keith H.

Just curious if the Pensacola VA office ever reviews or comments on here. Doesn't appear so, since there's no responses to any complaints. No surprise you currently have a 2.6 star rating. The negative comments I've read here are true. Lack of timely service, rude, don't answer phones, wait times, never review or approve requests made from an offsite provider that you sent me to for "all my needs". Everything still has to be sent back to your office reviewed and approved BEFORE any treatment plan can be started. Completely ridiculous... Is this the "best" you can do or are you just hiring any lackey off the street to work there. I guess I'll just keep going up the chain until some questions start getting answered... like that's gonna do anything... Complete Joke

John G.

Recently, I had to visit the clinic, and I had some reservations about being seen there as most comments were negative. However, I must say my visit was very positive! I was greeted and directed to the area that I needed to be at. I checked in, and the receptionist was very friendly and accommodating. The specialist who performed my procedure was very professional and friendly. I must say my total experience was very positive. Makes me wonder why so many had negative experiences!

David F.

I am disappointed with the customer service. Granted this is a busy location. Keeping up with a large volume has to be challenging. But my experience with the audiology clinic was poor. I arrived an hour before my appointment. I greeted the receptionist politely and in return I got, “name and last four.” “Ok you are checked in.” I asked for confirmation of my appointment time and was told an hour later. I asked I it would be problematic to go and get a drink down stairs. I was told. “That is up to you.” Well good morning VA. I’m glad I’m here to be your patient. No need for snarky abrupt attitude. I would like to thank the professionalism of Dr Richardson. I think is the right name. She was excellent in communication. Her engagement for a hearing test was outstanding

alwaysbelieve

Great facility
Helpful people
Easy parking
Shuttle service from parking

Keith

Should award zero stars, NO ONE ANSWERS THE PHONES! Remember you work for the Veterans! Zero Accountability....this is what I get being wounded 2x in combat no assistance, VA needs to be abolished in my opinion...

Julia S.

UPDATE: IF YOU'RE STILL HAVING PROBLEMS CALLING FOR AN APPOINTMENT, READ THIS. I upgraded my rating from 1* to 4* since everyone I spoke with has been very friendly and helpful (since i haven't been seen yet, I won't give it a 5). I just received a phone call from the clinical care call center in Biloxi, the Pensacola VA is having issues with the scheduling portion of their automated phone system. When you press 2 to schedule, it's supposed to go to them and doesn't. They are actively trying to fix the issue. I was given their direct number:
(228)523-4521

After being seen by my provider, I can honestly say that the only issue is with their broken scheduling system. Everyone I saw today was great! From the front desk, labs, nurses, and providers, everyone was friendly and helpful! I would say out of the 3 states I've seen VA in, this clinic has been the best!

Initial review: I just moved to the area and cannot establish care. When you call to schedule, the phone just rings for 5 minutes, then disconnects. If you try talking to an operator, it immediately disconnects. I'm not entirely sure what I need to do to be seen, short of driving 40 minutes down there and trying in person. Something needs to be done about their phone situation, maybe hire more people if the current employees can't keep up with the volume. If that isn't the issue, maybe train the employees you have on how to answer a phone. Or if none of the above is the problem, and it's a technical issue, fix it. I'm not the only person on here complaining about the phone situation, so at minimum, this should be looked into.