Adina J.
1/5
Unprofessional and Disorganized
I had an appointment at 11:40 with Dr. Matthew Posada, and the experience was incredibly frustrating. I arrived on time, but there was a line in the waiting room. A woman was having difficulty getting a referral processed, which held up the line, while three staff members were behind the counter—one with her back to the window and the other two focused on the issue at hand. There were three of us waiting, and no one bothered to ask what we needed or consider opening another window to assist.
By 11:49, I had to interrupt to mention my appointment time. Although I could see the doctor standing nearby, the receptionist emerged a few minutes later and, following Dr. Posada's direction, informed me that he had decided to go to lunch and would see me afterward. I explained that I had been waiting and arrived on time, but the receptionist responded saying, "Well, it's almost 12 pm now." At that moment, it was 11:52, and it became evident that there was no intention to accommodate me or address their clear mismanagement.
This isn’t my first negative experience with Dr. Posada. In previous visits, he has been very transactional, showing little care or attention. He doesn’t listen and often comes across as dismissive. During my first visit, I told him my kidneys were hurting, and he dismissed it as likely being back pain. He instructed me to get blood work done and return in a month. A week later, I ended up in the hospital with a kidney stone, elevated bilirubin, and abnormal liver enzymes. However, this incident, where I was effectively ignored and dismissed despite being on time, was the last straw.
The lack of professionalism, organization, and respect for patients' time is unacceptable. I will not be returning, and I cannot recommend this office to anyone seeking compassionate or competent care.
