Palm Vista Nursing and Rehabilitation Center - Key West, Florida

Kenya B.

First of all the customer service here is HORRIBLE. Yesterday my family & I went to visit a relative and the woman at the front watched us walk in and get down the hallway before telling us we needed to
come back and sign in. No greeting, nothing. I didn’t even know she worked there.

Today, she was actually at the front desk … again no greeting or anything. My grandma’s suitemate tested positive for COVID but she was negative, so we were initially told there was some other protocol to go see her with an escort to her room. So we told her, thinking we’d have some directions. Nothing. She just looked at us. We go to sign in, my sister says my grandma is in a different room than what I wrote, so I erased it. The woman sat there, listened to us talk about the room … my sister asked if I know where I’m going and that’s when they said she wasn’t moved like we were originally told.

But that’s not even the biggest issue of the day. We went into the room, they tell us to get a gown. Barely pointed to it. I asked why my grandma was still in there with a Covid patient when she was negative … they tell me they had to prep the room to move them. THREE HOURS it took to move them. The staff told me “she’s already been exposed so we have to treat her like a COVID patient” what It was 2p when my aunt said her suitemate tested positive and almost 7p when my grandma was finally moved. Absolutely unacceptable.

I understand quality staff is hard to find but to have people at the front chilling and not looking like they work there along with nurses who have no sense of urgency or concern is ridiculous.

Deborah H.

The nurses have really helped so much! I would give the rooms a 2-3 stars but I didn’t want to take away from the nurses and therapists! A special thank you to Benita the nurse and Brianna one of his therapist! Also, both of the wonderful women at the entrance check in! Thank you for helping my dad get back on track. Lots of love

Amy C.

So far it has been great Dona was able to find a bed for my Mom who fell and broke her hip. The PT lady has been great with my mom as well. They are very overworked and short staffed and still manage to smile.

Vicki B.

Poets of the Key West Poetry Guild enjoyed an afternoon sharing lyric, verse, rhyme, and song with residents today during the Key West Poetry Guild Holiday Cheer Event! We look forward to returning and thank the residents and staff for their attention and praises! Happy Holidays!
~ the Poet, Jah Love

robyn R.

I want to give special recognition to my nurses, all shifts, who provide caring, compassionate care every day. LOVE YOU GUYS! Therapy team also AWESOME! Putting patients first always, there's great collaboration, it's simply a great team here at KWHR!

Erlie S.

I just wanted to take a minute to thank the entire staff at Key West Health and Rehab for the excellent care my mother received during the last three years of the life. Having a long personal history with health care I know how difficult it is to provide quality, compassionate care. The staff of Key West Health and Rehab always exceeded my mother's needs daily. Everyone that came into contact with me or my Mother gave their best effort to see to her care and needs. Anytime a ( very minor) issue was brought to the staff's attention it was resolved quickly and professionally. Lets face it no one is perfect, but it pleased me to know that these small issues were handled to timely and professionally manner. I NEVER once felt that my mother was not being taken care of by anyone less than an absolute professional. I am so thankful that I could have my Mother close to me in her final years.

Homemade B.

Love it bring your old ones here !

Walt S.

This is just a great place to rehab after an injury, and Shelly Shepard is in excellent Physical Therapist and a wonderful person who has a way of bringing people out of their shell to get the most out of their Rehabilitation.