Downtown Mind Wellness - Los Angeles, California

Sienna Guerrero

Have been going back and forth trying to get my money back after issues with my insurance. They decided to charge my card out of pocket somehow although I didn’t give them my new card number for file. My original provider left and I was moved to someone else, which also caused issues. Now they will not answer the phone (on the day of 9/19/24). It goes to voicemail for every number I try. Don’t go here. There will eventually be issues, and they are not helpful. And if you’re struggling with anxiety, depression, etc- they will just deny you your medication and help. Go somewhere that will be mindful of your mental health.

Edit: They reached out, and at first made it seem like they wanted to rectify the situation and would give me space to think if I wanted to see them again. Then a woman named Taylor decided to call and threaten me since I made it clear how I feel online and hadn’t changed it because in their minds, I should’ve right away for their new attempts. And according to other reviews, it’s not the first time they’ve tried to threaten or intimidate clientele. It’s clear to me now it was just damage control, and when I didn’t budge immediately it was an issue for them. I do not understand how these people are operating. Manipulative and calculating.

And also, nothing I said here was “misleading” or a “lie”, and I have evidence.

Another update: They did contact me and I received my refund finally as of 10/24/24 as well as a final refill since I’ve been without medication but not without them now threatening to sue.

Eva Fordiani

I have used DMW therapy and psychiatric services ever since before the pandemic. Psychiatric Nurse Victoria Chan and Dr. Beth Doddato are amazingly wonderful and compassionate in my dilemma over whether to stay on medication as a bipolar type 1. I’m ever so grateful Dr. Janis reached out by phone to remind me regarding the appointment and cancellation policy, and that the scheduling staff are wonderful re response time via email in booking appointments. A great resource when seeking mental health help. Only drawback was I was told I had to contact my insurance company Anthem re claims.

Rosy M.

The owner of this practice called to intimidate me in January because there were some insurance issues in which my insurance was not updating payments properly (I had had this argument with them like 5x before). He called me personally after his work hours, lied and intimidated me over the phone to say that he, "could not pay Maria [the girl that was my therapist]" and what were "we" gonna do about it because he can't pay Maria and has not been paying her the services (which we know are lies because that would be a violation of CA Labor Laws) AND that he does not have the money to pay the therapist and does not like to be out of his money - all of this was said in a demeaning matter.
Then when I told him that I have called the insurance many times and explained what the insurance said and how they would resolve it, he almost yelled at me over the phone.

And to top it off, he told the therapist to no longer see me and tell me that she was fully booked every time I reached out.
Don't go here if you want to be intimidated by a RUDE and LYING owner at a mental health practice who's going to gaslight you and INTIMIDATE YOU. Go elsewhere. I also have proof of that conversation I had on my call log and freedom of f**kin speech.

Tomas CB

Terrible. They are not as bad as other mental health services here in LA but the fact that I was reschedule so many times, fight for staying in their care and then just dropped made it clear to me that there focus were transactional which rightly so the services provided come at a cost. However, the issue is when someone is dealing with hardcore issues, abandonment or emergencies and the transactional takes more of a priority than anything else. They were not there for me when I experience emergencies, I had to dealt with that own my own yet I kept hearing from my therapist that he was not going to turn his back on me. I never bought that for a second but it seems that what the head of staff (i don't know the right title) the one with the accreditation for which other specialist operate, has the final say and he does not care at all for the patients. I forgot his name, I think is Dylan Ramos. I have anything against him is just seem he doesn't care about the patients and the therapist relations and work between them. My advice would be just be warned, I don't really recommend anyone. This was the last time I access mental health services, after this and many worse experiences I will never ever access or recommend therapy. Unfortunately.

A

• super responsive
• great communication in answering any questions/concerns
• scheduling was a breeze. my appointment was set up for the next day after my inquiry call was sent in
• flexible scheduling times/dates
• meetings are convenient because they use zoom technology for virtual visits
• most importantly, fast results! i got my medication the same day of my appointment and im back to normal again! thanks ?

i recommend their nurse practitioner: Jordan Swiskow

Casey Key

I was ghosted once because I forgot to confirm my appointment.

M R

During these trying times, so thankful to connect; a great experience all around.

Ben Broad