San Antonio Neighborhood Health Center - Oakland, California

Jc

Their medical staff and the front desk registration department are very nice. Only the people in this laboratory are very slow and have a very bad attitude. Every time I have to wait for at least two hours. Can we outsource the blood drawing to an outside laboratory?

Karilynn H.

I’m actually really surprised by the low ratings. I went in over a week ago for the first time, everyone was kind and courteous. I had to wait a while to see my pcp, but I feel like that is the norm at every health institution. More than that, they were thorough in my exam. They ordered lab tests making sure they left no rock unturned. On top of that they are setting me up with a dietician. At first I did not think my insurance would cover the dietician, but without me knowing, they called my insurance and got the services covered. I’m very grateful!

Leah A.

They leave u in hold then hang up on u. They don’t care about you being sick they are no help they will have u sitting in the waiting area for ever before u get called to the back

Donna D.

Whoever called me was very rude and needs a wake call. It seems that almost every person at the front except for one person and some in the back are nice but the rest of them are rude, unprofessional and should not represent the medical field. Whoever I spoke to, was rude, disrespectful and hung up on me. People like her are a reason why people don’t go to doctor’s. Be professional.

Samantha H.

Don't go here unless you're forced to. Doctor kept insisting that I had an infection and wanted to prescribe me antibiotics before the test results even came back. Turns out they were negative, but she kept insisting. The test came back negative AGAIN, but she was convinced, and sent me home with antibiotics. The antibiotics made me extremely ill, and didn't resolve the medical issue that I was having, because I did not have the infection that they were prescribed for.

Flash forward a few months, I am pregnant, and my insurance requires me to obtain a referral from my primary care provider. Doctor told me that she had no idea how to write a referral or what kind of paperwork she would even need to send over. After 5 weeks of being on the phone with them for hours each week trying to get this referral sent over, they still haven't done anything. I will be well into my second trimester before I have my first appointment with an OB, and like any pregnant person, I have worries and concerns. But that doesn't matter because no one will see me without a referral, and the San Antonio Neighborhood Health Center won't send one.

Every time I have called, which has been multiple times per week these last 5 weeks attempting to get a referral, I am on hold for at least 30 minutes. The office staff is nice and helpful, and once you finally get through to them, they don't try to rush the phone call which is nice. Someone even ran out to my car once to bring me my daughters favorite doll that she had left inside after a visit.

Construction workers have been tearing up the sidewalk out front for almost a year, which I know is not the Health Center's fault, but it there is only street parking available, which is limited by the construction. And sometimes I have no choice but to take my 4 year old and my 1 year old with me to appointments, and we have to walk very far.

Manny W.

This clinic is extremely disrespectful and unhelpful. Every time we get connected with someone, we're immediately put on hold. We've had many poor experiences with this clinic in the past. We've had a call ended on us and were not called back. I went on a trip one time and had been told MULTIPLE times that they did not have the vaccines that I needed and were referred to another place, but the vaccine was extremely expensive there. Then later on, we were told that the clinic had ALL of the vaccines and medicines that I was looking for. I do not recommend anyone looking for help to go to this clinic. The women in the front desk are a no for me.

F O.

Bad experience today... the person in the registration front desk is rude, and should learn how to talk to people.
One more person came in to help (looks like she was her supervisor) but unfortunately she rude... just like her.
I am at the clinic since few years now, and it is sad too see that your new hired people dosen't have any consideration for their "clients"
If I am staying at the clinic it's just because of the medical staff (nurses and doctors)
My family members to whom I have told what I was told at the clinic were all choked.
I have never been treated that way in a medical office.

Xiao L.

I have been going here for my annual check up ever since I was eight years old. Quality of service has gone down tremendously. The doctors and nurses here are still great! They get you the help you need. The only reason for the one star is the front office staffs. A majority of them are rude and unprofessional. I’m sure they are tired of dealing with non-English speakers all day, which explains why they are rude most of the time. This is unacceptable because it’s a clinic where people come for check ups and health related problems. People also shouldn’t be held on the phone for 30min - 2hr wait just to make an appointment. I know this from my parents experience and my personal experience.