John Muir Health/UCSF Health Berkeley Outpatient Center - Berkeley, California

Shoshana S.

The registrar who checked us in was incredibly welcoming and kind. He quickly got us in to have the chest x-ray. The technician performing the
x-ray explained everything clearly, answering all of our questions. We were in and out in 10 minutes and i was very impressed with the staff. Everyone was excellent- from the security guards in the lobby, the registration, and the radiology tech

Kristin

I've been going to primary care here for two years. I love Dr. Tetreault and one of the nurses, Chris, is great. It's not easy to get in to see your primary doctor at the last minute (generally the online schedule shows appointments available three months away), but they have fit me in day of to see a nurse practitioner who was helpful. I've always found the front desk to be quick and friendly. Parking is easy in the garage. Overall, I generally have a positive experience here.

Eddie B.

Waste of time and quite terrible folks working in scheduling. Spent 20 minutes trying to get through their garbage phone tree including being transferred by the first 3 people I spoke to. Finally get to the right place and I have to provide all my information before they will even tell me if they're accepting new patients. The agent constantly interrupted me in the middle of any of my questions and turns out they're backed up until May. I was asking if they could check any other UCSF facility and was hung up on. Find care somewhere else.

Pierre B.

friendly & empathetic (made me feel like they cared about my problem even if only superficially), very prompt & efficient, informative on follow-up expectations.👍

Derek Y.

I got my ultrasound done immediately and quickly workout having to navigate a phone call labyrinth, driving, or finding parking. Due to the expert advice from my nurse in Dr. Shakes’s office, I walked my ultrasound order to imaging for scheduling. Jackpot, the very friendly receptionist, bearing Lindt chocolates, got me right in. The technician was communicative, professional and got the job done. In no time, my ultrasound was done and on my way. Now, I want the images to reveal good news.

Kimberly S. C.

easy parking, easy check in with staff who were friendly and helpful. Iwaited less than 15 minutes for my appt. Both the nurse who brought me back and my mammogram tech were professional, helpful, made me feel comfortable, and answered all of my questions. Iam an EN and know the value of good customer service and having healthcare professionals who make patients feel welcome andcomfortable. I highly recommend this facility for mammograms.

G M.

If you are disabled or Covid conscious, do NOT go to the radiology department here. Do not. . Any of the doctors here are absolute wonderful so I am not talking about the doctors at this facility, only radiology. i am immunocompromised like someone basically with cancer. extremely immunocompromised. Covid would likely be the death of me as well as a case of H5N1. Since i worked for years in clinical trial management in a medical research setting in Pharma, i've read thousands of studies and pieces of research on Covid and i know how dangerous it is, i know that there's still an extraordinarily high rate of it in the Bay Area because i track it on multiple different wastewater trackers, and i know that H5N1 is making waves and any day is going to gain human to human transmission. I know that the XEC and KP variants are so much more contagious than any variant we have seen so far.

When i arrived at radiology 4:30 on a Saturday to get my x-rays that my doctor ordered for me, when i walked into radiology, the receptionist who was checking me in was a woman wearing glasses. she had a loose surgical mask on, but it was hanging below her nose. i politelybtold her i was immuno compromised, and that i really really needed her to raise her mask. I was in a respirator. she wouldn't do it and she argued back and said "my mask is on my nose." it literally was not, it was hanging below her nose and this was after after i told her i was immuno compromised and she obviously did not care. When the radiologist technician came out, she was a slender woman with brown hair with a blonde overlay and dark brown eyes. . She was only wearing a loose fitting surgical mask. i literally begged her to put on a better mask and she said "a surgical mask is appropriate because i've never gotten covid." Why should i take the word of some random radiologist? i begged her to put on a better mask and she said that you don't have any in stock. I know for a fact that isn't true down there. So she was fine with putting a disabled person at risk. She didn't seem to care that although she didn't have Covid so she said, she could easily give it to other people asymptomatically. I explained all of this to her very politely and she just did not care. Since this facility takes Medicare, anyone who encounters this can file a complaint with CMS and that means a lot of red tape and fines for this facility.

S. N.

Ultrasound technicians were kind, professional, thorough and understanding of the sensitive nature of the scan. Plus - the results were provided same day which prevented a lot of anxiety for me.