Arrowhead Regional Medical Center - Colton, California

Amanda

My mom is a Kaiser patient, however due to an emergency she ended up at arrowhead and was under their care for two days then transferred to Kaiser to continue her care. I want to recognize nurse Edgar RN working ED and Danial RN who both provided excellent and caring care to my mother. I’m sorry to say that the care provided by Kaiser RN in Ontario was poor and lacked empathy. Thank you nurses at Arrowhead head for proving such good care to your patients.

Delgado 2.

Great staff but security likes to stand their ground like they’re above everyone else. Demanding at the already stressed patients. Understanding that they have rules, they can use a proper approach. We’ve been here for hours waiting patiently watching security escalate situations that didn’t need to be escalated because the person they were demanding was responding respectfully and the security themselves were using a strong and disrespectful approach, as if they were trying to instigate it. We watched a security turn around and say “you better watch your back homeboy” after a conversation with a patiently waiting patient who had to stand in the back due to lack of chairs.

Kenia R.

LABOR & DELIVERY - KAYLA M WITCIK : I want to give a big thank you to OBGYN Kayla who provides services at Rialto Clinica Medical Familiar in Rialto; Hospital is Arrowhead where she also takes care of patients and delivers wonderful babies. She took care of me and provided the upmost support and knowledge during my journey. Not only is she a wonderful person, she’s a wonderful OB. As a first time mom I had a lot of questions, concerns, and was even iffy about certain things but she is so patient and she would answer my questions or made sure I was comfortable. She made sure to run test that were necessary to make sure everything was going smooth throughout my pregnancy. She went above and beyond. Giving that it’s my first pregnancy I just want to say she is wonderful and I had a very good/excellent experience. I would recommend her to anyone and everyone. If god blesses me with more babies I am following her: guaranteed. Not only did she give me a good experience but she was able to deliver my baby and guide me through it- I will leave a picture here. Any who! Kayla if you see this. Thank you for your patience, support, knowledge, kindness, gentleness, & for making my experience a memorable one. May god continue to bless your hands and heart. I also want to give a big thank you to Delivery Nurses: Kaitlyn M & Destanie A who were also very kind and helpful thought my induction I believe there was a third person but can’t remember her name... Also a biggg thank you to Maria M. from the postpartum team & Marichu from the Lactation team. Now the bad side of this is that some of the postpartum team especially the morning shift are HORRIBLE; they made me feel like I was bugging them when I asked for things or told me to wait or that they would come back to help me and never did, I wasn’t too sure if what I was doing was right because like I mentioned before I am a first time mom. Also the supplies !!! They will bring you one at a time and question you about them. The postpartum nurse that was the rudest was Jennifer (Jen) B.

Diane P.

I went to the ER yesterday the doctor didn’t even feel or when he said I dnt see anything is he calling me. A liar I know what I felt I tried to explain. He act like he knew it all, he wanted to rush me out I left mad and cry in he was focused on other things when I didn’t come for my obesity i came for my allergy reaction on my ear and my scalp that draining Tran, Louis, MD is his name I’ll never go to arrowhead again emergency room .

Wura

I have to honest about this hospital. I've been here many times for questionable reasons I will not disclose here. Honestly, you've seen my face before, thank you taking care of me. I have something to say though, I'm trying to help the next person out there because I took my time to write this, this is not an angry review. Regardless of whether or not the hospital sees this or the receptionist sees this, what you did to me was not okay. You saw the condition I was in that day, but because of the way you treated me, I did the mature thing but still, I went home and screamed. I was hurting. You could see I was hurting. I was in public. At one point, the second my condition was only getting worse, I just left. My family was highly concerned and that's the thing, some people just don't care. For anyone reading this, I will say this as nicely as possible, there are other hospitals. This is the internet and just be careful, I had to leave for my own safety. My stay there alone was a bit traumatizing and I'm fine now. The saddest part is I love this hospital, but the receptionist was very cruel to me. I didn't take what you did or said personally, but please stop. Respect me and my family please, we are going through something and it was not your place to laugh at me. I was in public and it was insensitive. Thanks.

Rosa

I took my mom to the ER here. Worst experience ever. Andrea (i think that was her name), the nurse checking us in was so rude, no compassion whatsoever.
My mom was complaining of acute back pain. Little did we know her kidney was failing. Andrea at the front said, "We only treat emergencies here. Take her home, we can't do anything for her here. What do you want us to do?" So then I asked if they couldn't do anything else to get her pain under control. Andrea looked so mad once I said that and signed us in.
The security shoved was yelling and shoving people.
They did labs on my mom and saw that my mom's kidney wasn't working correctly but they didn't investigate further.

By far this was the worst trip to the ER. Couple days later my mom went to another hospital to get an emergency surgery to save her kidney.

Madysen D.

The healthcare workers on the emergency side are very nice and very helpful. On the outpatient side they’re rude, not helpful at all. And give you dirty looks. They expect you to know where to go, asking questions gets you no where w any of them. They are very catty. The healthcare workers should be considerate and try to help people, it’s their job!!

stephanie

Very unprofessional. I went to this hospital because I scheduled a papsmear with my OBGYN. This was my second one ever. I showed up to appointment early and was checked in by my appointment time. I was waiting for two hours later than my appointment time, when they finally saw me. When the doctor walked in, three medical students walked in after her as I was already pants-less and on the sirups. I was not asked permission or consent for other people other than my doctor to be in the room with me. Then, one of the medical students performed the papsmear on me also without asking for my consent and the other students were looking under the sheet at my private parts. I understand that students need to learn somehow, but no warning and no asking of my permission is extremely unprofessional and I felt EXTREMELY uncomfortable and angry. I will do anything not to go back there.