Saca And Colomer MDs - Chino, California

Deanna R.

I would give 5 stars but the staff is horrible! First off Dr Ricardo Saca is amazing! Probably the first doctor I’ve ever had that’s attentive and thorough. I definitely felt at ease leaving his office. I’ve been dealing with a lot of unanswered medical issues. He assured me he’d do everything possible to find the problem and a resolution.

Speaking to the receptionist on the phone was a different story. I’ve spoken to 2 different associates. One was actually very nice and understanding but there’s one I could not recall her name, who is extremely impatient and rude. She speaks unprofessionally, was very passive aggressive and had an attitude like I was inconveniencing her. I truly believe she was getting frustrated because she didn’t know how to spell my name correctly. She asked 5 times and for other information, still couldn’t find my file. She was supposed to fax over a lab order to a clinic but never did. I had to call back and speak to someone else that EASILY found my file and happily faxed my information to the lab within 5 min.

I’m embarrassed for the doctors that are represented by staff like this. And I know Dr. Saca deals with a lot of elderly patients. I could only imagine how she treats them. She needs to be removed from staff.

Hannibal S.

I think Dr. Saca recently retired, but the office and supporting staff remain the same. The crowded situation and the long wait times this office is known for on these reviews is more related with the lack of doctors in the IE area and lack of multi-language fluent doctors rather than the actual quality of service this office gives. I found this office for a family member back in late 2012 after reading other sites that offered some educational, language fluency and patient experience about the doctor. The information I researched was minimal compared to sites these days, but in the end turned out to be accurate regarding overall experiences and we have never had and any issues with quality of care or rushing issues once the doctor was in the patient room.

ASMR S.

Have been calling for 3 WEEKS to get one paper filled out for my dad that was put on permanently disability. He will NOT be getting paid because of the Staff or doctors don't have a protocol in place to fill out paperwork. I was told paperwork would be ready one ONE week!! 3 weeks later still not ready. Staff seems to be VERY unorganized they give me different time frame every time I call. 1 'week then 2 weeks now they are telling me it will take ANOTHER week, to get ONE form filled out. Will be over a MONTH. They have no scene of urgency. Someone is not GETTING paid because of they are unorganized, and don't have any protocol on getting forms filled out. I asked when doctor will RETURN they have NO IDEA!! NO CLUE!! How does someone not know when doctor will be returning. Very UNORGANIZED STAFF!!

Connie T.

The best Doctor out there and staff does not mess around they are very professional and take their job serious. People might take this as rude but I’d rather have them be rude but professional and doing their job right. All my love to the staff thank you for all you do.❤️❤️❤️

Adriana Z.

Tried calling and as soon as they hear a Spanish speaker they put you on hold and never get back to you, how rude and disappointing

Dr. Saca is a nice Dr. but the staff is so unprofessional, rude and lazy.

Unfortunately will be letting Dr. Saca go 🙁 it was a good Dr. if he still continues at that clinic since it’s been many months I haven’t been seen, still is so unfair how I have tried so many times due to my health to communicate and never get a call back or even get transferred...

alani C.

Waited more than an hour for the dr but what is upsetting is Veronica whom is the receptionist is extremely rude, attitude rolls eyes and does not allow me (first time patient) to speak. With the pandemic that’s going on, she leave the door open: exposing the patients to the virus. Not organized, not professional, not clean. Horrible experience

Kat L.

I only come here because of my insurance but I will be looking for a new doctor. Every time I come to Dr.Sacas office I have to wait a 2+hours even with an appointment. The receptionist don’t seem to want to help you and are always gossiping. WILL NOT BE RETURNING

Debbie G.

I have been seeing Dr. Colomer since 2004, I had 2 brain surgeries. She is very patient and always listens to what I have to say and I never feel rushed.