Khoa Tran
1/5
Went to Chelsea Family Dentistry because they are a covered Provider on UHC medicare website. To my surprise I got a $592 bill with the denial reason: OUT-OF-NETWORK. A simple dental visit results in insurance nightmares, hours wasted, and still unresolved.
After 3 different calls to UHC medicare and UHC dental to argue that Chelsea dentistry is listed on the site as "Preferred providers", I discover that visit was billed incorrectly to a provider and dentist clinic I have never heard of: Dr. Poczatek from LUMA dentistry in Hoover. This is hours of time I will never get back to discover these fraudulent claims.
I then called Chelsea Dentistry to notify them to fix and rebill for the correct Doctor from their office and clinic. Was told this may take a week and to check back next week. This almost a month ago on May 17th, 2024. I called back the next week and they are still working to fix the issue. How long does it take to fix a wrong and fraudulent bill? I even called LUMA to see if they can corrrect bill but was told I had to wait for Chelsea.
Since then I have been getting weekly reminders that I owe $592, Since it has been almost a month, I am worried that whoever they use for billing may forward this to collections and affect my credit. They clearly do not care about the patients and the mental duress this puts on a person.
Please correct this incorrect and fraudulent claim or waive my office visit fee if this simple billing cannot be done. I have already called 3 times to please do not ask me to call the office again. My number is on file so feel free to call me while someone is in the office on the clock.
I do not want to call Medicare to report Medicare Fraud as this may severely hurt their business but I am a retiree on a fixed income and cannot afford to pay this $592 bill.
