Allure Mobility & Medical Supply - San Francisco, California

B B.

Very happy with the electric mobility scooter we rented. We had previously booked with another big company who cancelled on us when we arrived in San Francisco. Allure was recommended by our hotel and they saved the day! The scooter was in good condition and worked fantastic. Allure was able to arrange a same day delivery and came within a few hours of talking. When they dropped off the scooter they gave a instruction on how to set up and take down so we could transport it in the car to other locations. At the end of our stay we were able to leave the scooter with the front desk and they came to pick it up. It was all very smooth sailing! When we are back we will definitely be using Allure as they were nice and convenient.

Erica P.

I am a PT and my patient needed a rollator walker. Very few places take medicare and Allure does. Also, when I called I got a real person who was very helpful! My patient was able to get the walker she needed and is very satisfied. Thank you so much Allure for dealing with medicare, it really helps those who are on a fixed or limited income.

Liz C.

I rely on my mobility scooter to get Everywhere! After 53 years of MS, my independent walking days are behind me. My Pride Elite Traveller scooter was many years old. We tried new batteries, but that didn't "fix" it, so I am now the proud owner and "driver" of a new Pride Elite Traveller Sport, with more leg room, headlight, and rear reflectors. I stuck with the 3-wheeled one.
Bought it for a good price. Owner understood my urgency to have it to get me to a medical appointment and had it delivered real soon after purchase. Made new friends there. Thanks to Alex and Rizza and to Matthew for accommodating me and my partner. I highly recommend Allure!! btw, their VanNess location has street parking right in front, and several spaces have fast turnover, so Go There!

Oleksandr S.

These guys really help my dad out this week. We had yet another battery problem, which was no fault of Allure and they jumped at helping me get it fix so my dad had transportation.

My dad (Robert Long) wrote a previous review but I dealt with the issue this time as he could not.

Very happy with the service, speed and really most of all the attitude. Great to work with, they wanted to help.

Anthony P.

Rented a rolling walker after a back injury made it too painful to walk on vacation to SF. The walker worked very well and was a reasonable rental price for SF. We got in and out of the store quickly and the staff helped us find the right equipment.

Debra C. P.

We brought my 94-year-old mother‘s mobility scooter to Allure. Alex the service manager was very helpful, courteous. He really worked hard with the manufacturer to get her scooter repaired . He did a great job and we’re very happy. We will be back if we need service in the future. Debra

Rachel C.

Called several times to see if they carried what we were looking for, staff always promised to call back but never did so we finally went in. Staff was friendly while we were there. Took measurements and said they would order replacement wheels and look into power assist wheelchairs and call us in a week or so. Two weeks went by so I called. Sales person was busy so clerk took name and number and said he would call back. Another three weeks went by without a word, I called back again— same thing took my number we will call you. A month went by- nothing. Called again. Sales person busy he will call back. I’m done, clearly they neither want nor need my business. Just irritating because several medical supply stores suggested this place as the place to go for wheelchair repairs and power assist wheelchairs.

Joan M.

Bought an overpriced scooter there in 2013. They over charged for repair, rented me a defective old scooter that left me stranded in the middle of a busy street and they had no one to come pick me up.
A few weeks later I had more trouble with the scooter they overcharged me to repair because all they did was put in a new battery instead of shooting the trouble.
The whole repair cost over $500 and the scooter still didnt operate correctly, but I refuse to do business with Allure anymore, so I found someone else to fix it.
I think it is criminal to gouge and cheat disabled and elderly people like this.
Too bad we dont have more and better choices and service.
I keep looking, but there isnt much out there and that is a shame because baby boomers are legion and need mobility vehicles more everyday.