Casa Colina Hospital and Centers for Healthcare - Pomona, California

EEE

The PT, OT, and ST here are the finest practitioners you will encounter for EDS. The front desk however makes it not worth it. Incorrect info, maze like requirements, and no ability to book without interacting with them. I see them make disabled people cry on a weekly basis. Really bad training and communication.

Paula H.

My husband Brad, just had ankle surgery on Aug. 23rd. It was our first time in Casa Colina surgery center. We were very impressed with the surgical, attending, and recovery room nurses and staff. Molly, Ronnie, and Millie were very attentive in the recovery room and answered all of my husbands questions and allayed his concerns. They took such good care of him. They checked on him often in the recovery room and helped us out to the car. We have been to many surgery centers for out patient surgeries in the past but have never received this level of care. We are grateful!

A K.

Their call wait times are ridiculous where it takes 20 minutes or more just to get a person on the line to cancel or schedule an appointment. You wait in the call cue but then they send you back to hold in the cue so the wait is even longer. There's no way to cancel or reschedule online. They need to do better to service current patients.

Jennifer D. L. T.

My surgery was schedule here because Kaiser Permanente has contracted them. I was pleasantly surprised with this place. The staff were all amazing but I have to shoutout Kelly who was my nurse during intake and was phenomenal! But everyone who cared for me was warm, kind and patient. The anesthesiologist, whom I am not sure if he was a Kaiser doctor (my surgeon was) but he was also amazing and had such great bedside manners. Very happy with my experience.

Diana M.

Had a horrible experience working at the Transitional Living Center as a Residential Technician in Pomona. Nurses, medication techs, ot, pt, doctors are wonderful. But some of the girls that work there are rude and will bully the new girls and the supervisors don’t really care, they don’t do anything about it because the supervisor’s show favoritism towards certain employees, they’re unprofessional, co-workers and supervisors like to gossip while clients are around and I’ve personally witnessed staff gossiping about the patients and their cases. Some co-workers are SUPER lazy. The only supervisors that are nice and should be recognized for their hard work are Lan, Godwin, and Claudia. You can tell they actually care about the clients and employees! Also, the training is terrible terrible terrible! Some people that train won’t walk you through steps so you have to constantly be asking questions and when you ask what certain things mean they don’t know. Think twice about sending your loved ones here!

Katie L.

My daughter tore two ligaments three weeks before volleyball Nationals in Indiana and high school tryouts. We were devastated thinking she wouldn’t be ready. However, the day we met Michele and Dr. Bast, they assured us they could help get her back in time. They came up with a 14 day plan and we worked with Michele multiple days a week. Michele was incredible!! She made our PT appointments fun and challenging all at the same time. The attention we received from both Michele and Dr. Bast was amazing and my daughter made it back to the court so much stronger! We will continue to send all athletes we know here!!

Susan Z.

Doctor Gibani is an excellent neurosurgeon who did a brilliant, precise, and meticulous job on my lower back (tethered cord). He is definitely Best in Class! I highly recommend him to anyone who needs surgery. May God bless him for all the good he does. I am so happy with my results. He has given me my life back and I will forever be grateful to him. Prior to surgery I only slept a couple of hours at night and since my surgery I’m sleeping a healthy eight hours. I feel absolutely refreshed….a new person.

He is very kind and compassionate Doctor and his staff are a wonderful team and complement each other perfectly. Thank you again.

꧁green_tea꧂ ?.

PLEASE, PLEASE avoid this place as hard as you can, it maybe was ( was was ) a good place for patients but not any more, people here are very rude, they don't carr about patients, neither Doctors neither nurses and forgetter of front desk, the words; you don't care about you and your problems, they don't care how difficult is for us to go there or how far you have to drive, they give awful service and they cancel your appointments and don't care to call ( if the Doctors cancel, please make sure you know) I don't know how they have 4 stars when if you check the reviews the 98% are complainants whit 1 star (because we can't give 0 ) so next step BBB report.