Claremont Care Center - Pomona, California

Overview of Claremont Care Center

Claremont Care Center, located at 219 E Foothill Blvd, Pomona, CA 91768, United States, stands out as a dedicated rehabilitation center and nursing home. For those seeking high-quality care, this center is a notable address to consider. The facility can be reached by phone at 909-593-1391 and more detailed information is available on their official website: claremontcarecenter.com. The center prides itself on its wheelchair-accessible car park and entrance, ensuring that all visitors, regardless of mobility, can access the facilities comfortably and independently.

Key Features and Services

Claremont Care Center specializes in providing comprehensive care with a focus on rehabilitation and nursing services. These specialties make it an ideal choice for individuals requiring intensive care and recovery support. The center's commitment to accessibility, with amenities like wheelchair-accessible facilities, reflects its dedication to catering to the needs of all residents and visitors.

Points of Interest

One of the standout aspects of Claremont Care Center is its commitment to ensuring that the building is accessible to everyone. The wheelchair-accessible car park and wheelchair-accessible entrance are just the beginning of the inclusive environment they strive to maintain. These features, coupled with the center's specialized services, highlight its role as a supportive and accommodating healthcare provider.

Reviews and Opinions

Customer feedback plays a crucial role in understanding the quality of care at Claremont Care Center. With 56 reviews on Google My Business, the center has received a mix of opinions. While some appreciate the center's services, others have expressed frustration, particularly regarding communication issues with staff. Many reviews echo a common sentiment about the lack of timely responses from key personnel, including requests for the Director of Nursing, Nurses' Desk, and Social Services representatives. This suggests that while the center may offer quality care, there could be areas for improvement in communication and responsiveness.

Recommendation

For those considering Claremont Care Center, it's important to weigh both the center's strengths and areas that might require attention. Given the center's accessibility and specialized services, it's a viable option for those needing rehabilitation or nursing care. However, potential residents or their families should also pay close attention to communication practices, as this can significantly impact the overall experience. To gain a fuller picture and perhaps address any concerns directly, reaching out through their official website seems like a proactive step. Here, you can find more detailed information, possibly contact options, and even schedule a visit to assess the center firsthand. Don't hesitate to take this step; it could be crucial in making an informed decision about the care your loved one may need.

👍 Reviews of Claremont Care Center

Rebecca H.

3/5

This place is just ok in comparison to other, although, the staff never calls me back nor do they pick up the phone. I leave messages, with no reply. Mom is there and at times, I need to talk to staff. I’ve asked for the Director of. Nursing, the Nurses desk, the administrator and never have they called me back. It’s very frustrating! I’ve also asked to speak with their Social Services. They also have not called me back. No one there is available to speak with!

Thelma M.

1/5

I am writing this about the care my sister has received she went into the facility talking and communicating was to have Physical Therapy and speech therapy and in 3 weeks my sister has only gotten worse. She was not checked on daily we would find her not dressed only with a shirt on and a wet diaper no blankets , she fell out of bed. When we went to visit all her things were gone no one knew what happened to her things she was wearing someone else’s clothes no idea who’s , again we complained and the reply was we were going to move her to another room and decided not to.
If you have a loved one at this facility move them the care there is terrible it’s always a social hour with the staff with no knowledge of how to care for patients

Aimee C.

5/5

Beautiful facility, always smells clean which is very telling for nursing homes. You can always tell how well patients are taken care of by the appearance of the patients that are present in activities and in the common areas. All of the patients at Claremont are freshly groomed with fresh clean clothing on. As soon as you walk through the door you are greeted by the friendliest staff. Claremont is a beautiful facility and all of their patients look well taken care of and very happy.

Gabriela L.

5/5

My Mom has been a resident for 3 years now and it has been a wonderful experience. She is very happy and well taken care of. I strongly recommend Claremont Care Center to anyone who needs care. The Staff is amazing and very knowledgeable. Thank you

Reanne S.

5/5

I was horrified that my mom was sent here when I read the recent reviews from the past year. Fortunately my experience so far with this place have been 5 stars. Especially with Erin who is the director of nursing. She thoroughly answered all of my questions until I was at ease about my mom's stay there. All of the other staff were pleasant as well. She was only recently transferred here so if anything changes I will update this review. But if you're reading this, it means I trust my mom's well being here so you should feel safe about your loved one as well.

Bianca A.

5/5

My mom has been here for five years now. This place is excellent. They’re very well attentive and the cleanliness is immaculate and I’ve been to several places where it smells like urine and number two not here very well kept and have activities for the elderly well they’re active my mom used to love playing bingo and getting her nails painted now my mom is bedridden and Staff have become family. I really appreciate every thing everyone does for my mom. She deserves nothing but the best.🫶

Danica C.

1/5

Horrible place for any love one:
My dad had suffered a stroke and went to this location to recover and have therapy. He arrived to this facility 9/22/2022 and on 9/26/2022 he complained to the nurse that he wasn’t feeling well, his arm was numb, and he had dry mouth to the point where he couldn’t talk anymore. The nurse told him to go to bed and that he couldn’t have anything to drink since the nurse prior to this one left a note saying that he couldn’t have anything to eat or drink due to him coughing so much. Keep in mind my dad was given dinner and water when I arrived to visit him around 6pm by the same nurse. In the beginning when he was admitted we provided my dad a cellphone just for communication. The nurse originally told us that it wasn’t necessary since they had 24 hour access. We are glad we gave him the phone because that night my father’s neighbor called us and on his end we heard screaming from my father saying he needed help and was begging my mother to come pick him up because something was wrong. I was fortunate that I only lived 5 minutes away so I was able to go to the facility at 10:30pm. When I arrived the nurse was on the phone with her supervisor trying to justify herself on her side instead of checking on my father. I had to personally ask her if she checked his vitals since he had a stroke before and because my father normally would never act like that, so to us something was wrong. Bottom line it took her about 40 minutes after asking me for advice even though I have no experience in the medical field, when she went into the room she came out with a panic look saying she needed to call 911. Once he arrived to San Antonio Hospital after this facility took a little more than an hour to figure things out feeling like a lifetime to have him suffering it turned out that my father suffered another stroke and because of the lack of experience at Claremont Care Center no one had the experience on knowing what a stroke looked like. If anyone is reading this and knows anyone who has also had problems with the same facility, knows someone we can talk to so we can file a complaint or who knows how to handle a situation such as this one please reach out to us so this never happens again.

Shamshir T.

5/5

My father just got admitted here and mother was here 2 years ago.
I cannot say enough good things about the special care, compassion, professionalism and attention received by both my parents.
Excellent, personalized care in every way Claremont Care provides.
They go above and beyond in taking care of my 91 yr old father.
Thank you.