North East Medical Services (NEMS) - 1520 Stockton Clinic - San Francisco, California

Arlette E.

friendly and informative staff! I got assigned here through SFHP, I was able see my doctor, get blood drawn and become a new member all in the same day (<2hrs!). The membership service department was very helpful and answered all my questions

Jiji S.

Discrimination! They treated me very badly i come here in wheelchair with broken ankle i was begging for help no one helped the lady with sunglasses on the reception treated me the worse way in my whole life im writing this review crying from pain and from their attitude with me not helping at all they don’t answer questions rude racist if you are not asian don’t come here no one will care about you or explain anything to you

Inna V.

There are three women in the waiting room! Everyone, like me, has an appointment at 8 in the morning. It's already 8:15 and no one has called anyone to any doctor...

Fancy W.

I used their services when I was a new immigrant like 20 years ago. The services were great and staff was friendly. Yesterday I went to appts with my parents to assist them. The services were terrible from the receptionists to membership services to social worker. I got misinformation from the front desk on the first floor who had attitude. She ordered us to wait for one hour to talk to membership services for just filling out advance directives form even though i have experience of filing the same form. When I finally talked to the lady from the membership services, I was given the form and was told to fill the form at home. Obviously they don't know what they are doing. She just said the receptionist didnt know. They didnt apologize for any miscommunication and misinformation. I dont even feel they will talk about issues like this in their staff meetings to improve the services. Also, all of them including social workers like to say that is not my job...this is not what i do to cover themselves...without any guidance on where to seek assistance. I definitely feel they hate their jobs and dont want to help ppl. Another receptionist called Xiaoling Eva Huang was terrible as well. She didnt listen what i said carefully and kept misunderstanding what i said. She had no patience to listen at all and said "none of my business". Another receptionist sat next to her was more friendly when she talked to patients. I dont recommend this place to anyone unless you can only speak Chinese without other choices. So far this is the worst clinic compared to other English speaking clinics.

Erin S.

Easily the worst experience I've ever had. Went in for a refill of meds I've been on for YEARS. Doctor wouldn't refill them and referred me to a specialist claiming "we're primary care. we don't do that." Meanwhile, I've been getting these meds filled by my PCP for years. My neuro told me that the only time I need to see a specialist is if something is wrong. Not to mention she wants me to taper off one of the meds that I've been on for years. Girl, anxiety doesn't just go away for some people. The receptionist was rude. She just kept saying "I don't know." What do you mean i don't know? You're the receptionist. I will never EVER go to them ever again. Ever. I should not leave a doctor's appointment in tears.

DO NOT GO HERE.

Ladreaka B.

My experience with Yining, a Caseworker from NEMS was absolutely horrible! Yining did everything she could to make my son' s Doctor's visit a nightmare! She was extremely controlling and very insecure person because she made us feel very unwelcomed! She did many things that was not right like asking us did we eat and looking at us as if we were bad people. Yining seemed very uncomfortable with me being at my son's Doctor's appointment to support him so she talked to my son alot, she told him to call her and wanted him to email her knowing my son has a disability. Yining told me to let my son fill out the forms himself and just talked a lot about him being independent. My son is a teen who is growing into a young man but still needs his Mom's support. Yining talked for me a lot when the Doctor asked me questions. It was again a nightmare experience except for the nurse who was very kind. I hope Yining can get herself some mental help. Please address this issue so nobody else have to put up with these kind of harassment!! Thankyou!!

Alexander C.

The pharmacy service in this medical center in Chinatown is very poor. I called today hoping to speak to a pharmacy staff member but no one answered the phone multiple times and hung up on me. This happened five times in a row. I think your pharmacy services are the worst in our city's health care system. So I only give your pharmacy one star. I hope your managers will pay attention to this issue.

Arbe F.

This is my go to neighborhood clinic. My primary care doctor, Kenneth Tai for many years is now the chief physician over the entire clinic. An excellent doctor and Dr. Amy Tang is excellent too. I had a tooth extracted once here. The dentist was EXCEPTIONAL! I'm very satisfied with all the care I've received here.