Pomona Valley Hospital Medical Center - Pomona, California

Samone R.

This is the most phenomenal ER in SOCAL. The staff is caring, loving, and on point. They actually have a process that is streamlined when you walk in the ER where you check in, and they call you to windows and start treating you immediately. Then they take you back to rooms marked by numbers for a triage. Then they take you back to start an IV and tests. They make you feel like you walk into family dinner they are so wonderful to patients. They have security all around the lobby, and you can also wait outside for the ER queue, and they will call your name. They provide medicine as soon as they can and take wonderful compassionate care of you. Even the people sitting in the waiting room talk to one another and are helpful. After the nightmare treatment in a supposed #1 inCA Er that was the exact opposite, this place should be ranked #1 in ER in SOCAL. There is plenty of free parking and an easy walk up to the ER. I'm so happy to have come here. You should too if you need help Ina timely and compassionate manner. What's really remarkable about this hospital is how patients help each other out. Just wow.

Mary J.

I was discharged recently today. Wanted to give a shout-out to the awesome nurses who took care of me in the ER room and the nurses from the hospital that I can remember. From the ER room I really wanted to give special thanks to Christina, Luis, Justin and Angie. I really appreciate the enthusiasm and extra care you guys gave me. Sorry if I kept having to go to the bathroom a million times but it meant a lot that you guys were patient enough to keep hooking/unhooking me back to the machines whenever I came back. Seriously thank you for making the night go by easier before they got me a room in the hospital! You guys made me feel safe and got an awesome sense of humor. Especially you Justin!

From my hospital room, the names I can remember were Josefina, Mel, and Krysten. As well as the rest of the nurses who I forgot their names but whoever was there from 11/27/24 - 11/28/24, I do appreciate your kindness and efforts for taking care of me before I went home.

Overall had a very pleasant experience from all the staff that took care of me while I was there. Really appreciate you guys. Huge thank you !!!

Anna V.

ER was thorough and fair on prioritizing my wait in line. The hospital grounds are clean and well maintained. Staff is very helpful and very polite. Maternity building was spotless and welcoming

Debra W.

Very disappointed and do not recommend Dr NGO or Dr Keith Lee. My 94 year old Mom is in ICU and no one can reach him or the 3 different GI doctors he told staff that he assigned to insert the feeding tube. He has not followed up in 2 days to check and confirm the feeding tube was inserted and or any issues. My Mom has been without food for 2 days because of his negligence. He has not contacted the family after countless requests. He does NOT respond to pages by Hospital staff or phone call to his office. It is now going on 3 days that my Mom has been without the much needed nourishment for her body to heal.

Ann M.

Keep driving if you have a child that might need to be admitted. The Pediatric department is so horrible. The nurses are terrible. The Dr has too many patients. Just keep driving because your child will not be a priority. The nurses are lazy and want you out of there. They bully you. FOR THE LOVE OF YOUR CHILD KEEP DRIVING

Kenneth B.

My child was recently born here and I can’t thank the nursing staff here enough for there hard work and attentiveness. My issue and reasoning with the low rating is due to the security at the front desk with checking in / old white lady that sits next to them. On the day of discharge with band on wrist. A security guard with obvious little man syndrome all of a sudden begins to press me for a sticker. When I was going in and out of a hospital I stayed at for three days. I wasn’t asked by anyone else minus the first day for an id. Even going in and out I was never asked. All of a sudden some prick try’s to press me when I’m just trying to leave with my child after finally being discharged. The white lady who made it difficult for my family along with security to go visit us all of a sudden wants to freak out and states to press a panic button. Well then press it because I was the one panicking. I need my child and you’re trying to not allow me to do what I’ve been doing for three days of going up and down to retrieve my child. I even had the nurse call down to confirm I’m trying to pick up my child. I even gave all the info of the room I was staying at. Nope, they were freaking out over a sticker. If I wasn’t staying here how did I have a band on me. When the nurse calls down all of a sudden the old white lady first can’t take the call because it’s meant for security. She knew who was calling which confirmed I was staying there. She then gets up and leaves, then it goes to security, nurse says the same thing on the phone to the prick of a security. Nope can’t go up over a sticker even though I have a band. All of a sudden policy’s are different for nurses and security? When did security get little man syndrome and think they can run that place when all they do is sit behind a desk. I requested a supervisor and when she came down I advised her of my issues. I even tell her the guy at the desk was the same guy from before but she states there’s three of the same guys that look the same and that they check everyone in, and should be asking for id. I ask again well then if this is true who came to our room and was checked in. Because I can provide each name of the person checked in who was family and friends who were also given difficulties going up stairs. If there is a record provide me names and they couldn’t. Then they ask for my name and guess what my name was in the system. Silence from the retard over the desk still. I as well brought up the difficulties our family had going up, and again the old white lady next to them stating the mother’s child was never in the hospital even with all the information given. Took them a while to get up stairs and guess what same thing all of a sudden a name popped up. Overall security here thinks they’re above everyone including nursing staff apparently, and it was even mentioned that this isn’t the first time they make things difficult for expecting parents or visitors to go upstairs. Same thing I told that supervisor who kept repeating that’s she’s going to have to have a talk with her staff and I repeated that I hope she does. Because obviously these people are making things difficult, can’t look up information correctly and think they’re above nurses when called down to. That security staff is garbage especially the prick who worked around 6pm 12/11. I have to be specific since apparently the supervisor has three same looking security guards. Why should I have to show ID when I’m in your system and have a band on me. That security from 12/11 can take that sticker and shove it way up there. No one is gonna stop me from retrieving my child. If you’re coming here and your child is being delivered here don’t take the security’s bull shit.

Silvia M.

I was there for my daughter pregnancy ultrasound. We arrived 10 minutes before her appointment and took them more than a hour after the appointment time to be seeing.They should be more communicative and let the patient know before you arrive that they are running late to accommodate their schedule and not keep you waiting so long. Plus they charge you $25 if you miss your appointment without giving them a 24 hours' notice.

Derek W.

9/23/2024, That night, I accidentally cut my finger while chopping vegetables, resulting in continuous bleeding. Since the wound was deep and I couldn’t stop the bleeding, I went to the emergency department of this hospital. Upon arrival, I provided my information and was told to wait. At this point, my entire right hand and arm were covered in blood, but no one seemed to care about the urgency of the situation.

During this time, I asked my wife to search on Google for ways to stop bleeding because I felt uneasy about how the hospital was handling the situation. Google suggested a powder commonly used by police and the military to stop bleeding. After waiting for 30 minutes, I finally saw a male nurse. He took a quick look at my wound and said it would need stitches to stop the bleeding. I asked how long I would need to wait, and he said around 5-6 hours. Meanwhile, my wound was still bleeding profusely, with blood dripping onto the floor.

I told him I couldn’t wait that long as I was losing too much blood. He said there was nothing he could do. I then asked him about the powder I found on Google and whether it could help stop the bleeding. He dismissed it, saying it didn’t exist and the only solution was to stitch the wound, then told me to go back to the waiting area.

Feeling desperate, I decided to leave because no one can wait 5-6 hours while continuously losing blood. I went to a nearby CVS, found the powder Google mentioned, and used it to stop the bleeding successfully.

On October 10th, they sent me a bill asking me to pay for the visit. I think this is absolutely shameless. They provided me with no help, yet they still had the audacity to demand payment. They are no different from robbers! Moreover, the nurse’s dismissive attitude could have led to me losing even more blood, allowing them to charge insurance for a more serious case.

I strongly advise against visiting this hospital's emergency department. They are terrible, inexperienced, and lack proper medical expertise.