Five Cities Medical Imaging - Pismo Beach, California

Jae Vargas

1st time using this facility. Received a text indicating I had a 5:30 am. appointment. I arrived 15 minutes before the indicated appointment time. Upon arrival, the building was closed, and the lights were off. Suite next door nurse let me know that they tell all their patients to arrive 30 minutes before but don't open till 6am.
After waiting, I noticed the lights were on, so I walked in after another patient.

The person checking us in was simply rude. Her attitude was less than professional. She spoke to both of us as we were children. Her tone and attitude were not necessary.

When I pointed it out, she defended her attitude and said she didn't have one. When asked to speak to a manager, she claimed they didn't come in this early. All that she needed to do was explain why I received a 5:30am. text message appointment confirmation, be supportive, kind, and considerate. When the 1st patient place a pen after using it on the counter, she ordered him to place it back in the cannister , when she gave a clipboard of forms to fill out he went to grab the pen put told him to use the pen on the clipboard. Why the attitude?

The staff in the back office however were kind, considerate and supportive but the front lobby person needs to be more kind, supportive and considerate especially when you are attending to patients that may be injured, sick or in pain.

Larry Lehman

I was treated so rudely and unprofessionally by "Kyle" the tech. So when I called back to make a formal complaint, the other staff members said that I was definately not the first or only patient to complain about kyle's rude and unacceptable behavior, but because they were having so much difficulty replacing him with someone new and more respectful due to a lack of certified techs who are actually applying for that specific position. So needless to say, they were apologetic, but unfortunately they could not fire him until they can hopefully secure a replacement.

Sofie B

My appoitment was cancelled never got a call 24-48 hours to confirm however I did call to make sure I was till on for my scans . I was told yes and the time . 2 hours later I get a voicemail saying it’s canceled now I have to wait another month ! Meanwhile I need to get these scans to my doctor in UCLA now I’m having to push other appointments for five cities mistakes ! Honestly regret becoming a patient here .

Karen Kivi

The front staff and wait times were 5 stars. Everyone seemed happy except for the guy radiation technician. He was professional and knowledgeable but seemed very unhappy in this job. I have heard this from other patients, and they went home crying or upset.

Kip Stanley

12/21/20–This place is very poorly organized. I can’t even make an appointment because my insurance needs to be authorized. So they sent out a request to my insurance company, and told me they would call me back. It’s been a week now and they hadn’t called me back. I was told the request would be very quick(about a day or two). So today, I decided to call and see if there has been approval. The first time I called, I was on hold for 20 minutes at 5pm. Ridiculous...just to try and schedule an appointment. Second time I called(after I hung up because of the wait) they didn’t answer and I had to call again. Third time I called the lady at the front desk picked up on the very last ring. She was very rude, and transferred me again and nobody was picking up, so I hung up. Tomorrow, I’ll try again. Not too happy with this place. Maybe they need a new manager, because it doesn’t seem like the current manager is doing a good job with training his/her employees. The customer service here is sub par. Unbelievable, especially for a medical office.

Heather Roy

I had a mammogram here a few years back. I told the tech the pain was too much and she told me I was fine. I am permanently injured from that mammogram. It hurts me still every single day of my life. I will NEVER have another mammogram , here or anyplace else .

Jaimie Martyn

I have always been in and out of here fairly quick, the staff seems courteous, and the x-ray technicians are always a pleasure to chat with. Been in here multiple times for different reasons over the years. Thanks for taking good care of me and my son!

David Pfeiffer

The technicians may be good. I don't know because they are unable to schedule properly. The front desk staff could not be more rude. They have no concept of other people's time.First time there waited an hour and then they said they were closing and we should make an appointment. Then, we would not have to wait....we made an appointment but still had to wait 45 minutes. Front staff only said " you need to wait" not "sorry" Next time, with an appointment, we waited 30 minutes with no idea of how long we had to wait. We had to go to a Dr appt next door and I said we would be back in a half hour.She said we would just be treated like a new walk in and would be just "put on the list" I could go on...