MedHelp - Birmingham, Alabama

Katie Vaughn

Doctors are fine here, but reception is awful! They "check you in," but actually never do and you sit and wait and wait, go back to the window, eventually get checked in. Then they want to tell you it's because they're crazy busy. The waiting room for appointments was nearly empty. The receptionist was just too busy on her personal phone, and expected her coworker to do her job. I say that because they had a loud outburst about it at the desk. I've never felt like less than a priority! Should have just went in through urgent care since those patients were being seen to ahead of appointments or just went somewhere else all together.

David Washington

Would NOT recommend!!
I had a bloodwork panel completed. Not being in the medical field, I called to ask questions regarding what all the data means. I was told they don’t explain the results, but I can schedule an apt. I thought that was a money grab, yet it was tolerable.
I was written medication for three months, that one month of which was stolen from a car theft. I called with the police repeat to ask if they would simply authorize CVS to refill. They decline stating I’d need to set another appointment.
I was told things were covered from my insurance and then still billed $250 later.
I have never been seen on the scheduled time without long wait. I have never seen the actual doctor listed, it’s always a nurse that works under him.

This location isn’t about helping. They are about turning your needs into dollars!! Be warned.

Larry Thomas

The entire staff was exceptional. I was greeted immediately, the check in process was simple and fast and I was seen in a very expeditious manner. The NP Courtney was super helpful and efficient. I recommend this MedHelp to anyone with an urgent care need.

VALERIE HARDY

I am Moses Hardy, III. Ever since Dr. Shepherd has been Interning, HE’s Impressed me with his Outstanding knowledge & Humanitarian Behavior.

I “TRUSTED” him. I YET ꧁?꧂ ?‼️‼️HE’S ONE of the Greatest Physicians in the World ? . My word, is ALWAYS my Bond.

Joelle Hamilton

Thorough, compassionate, excellent care by Katherine Taylor CRNP. What a knowledgeable, warm and patient centered provider. She gave a detailed layman’s explanation of tests, written instructions, asked questions and asked what was important to the patient.
One of the best clinicians we’ve encountered. Highly recommend care from her.

K. C.

6/21/24 Went here Friday evening and was the ONLY patient there. As I waited, another patient came in with a different concern and was seen by a nurse for his issue. He was in with her for at least 30 minutes but finished up and left. I was still there waiting as the ONLY person in the waiting room.I was there for a tb skin test and was told there were 2 injectors there. I waited and waited and waited until I finally said what is taking so long there are no other patients here. The kind receptionist went back to check but by this time I was pissed! Finally, 2 nurses came meandering out to call me back. I said rudely, about time I’m the ONLY one here. I had waited 45 mins. Had I not said anything, it would’ve been even longer. I was so upset that I simply requested a refund and went somewhere else. Will NEVER go here again!!

reco peterson

The Caucasian lady at the desk this morning was so rude, blurted out so loud that I had a balance that was in collection and that she couldn't see me until I payed the balance , everyone in the building heard it. Totally violated and embarrassed me. Also this place violated my hipaa on July 8th and it caused me to have to resign from my job. My employer called in asking did I come to the doctor on a certain day and they should have said we are not allowed to give that information, but instead told the employer the last date i came. When I called them, to ask about this, they told me that someone from records had to do it, because they don't give out info at the front desk. I will never come back to this place again. Rude and unprofessional.

minh nguyen

I recently visited Medhelp 280 and had an exceptional experience from start to finish. Dr. Vaughn and his entire medical staff provided top-notch care, making me feel comfortable and well-informed throughout my visit. Dr. Vaughn's professionalism, expertise, and genuine concern for his patients are evident in every interaction.

The entire team at Medhelp 280 is efficient, friendly, and highly competent. From the moment I walked in, I was greeted warmly and guided through the check-in process with ease. The nurses and support staff are attentive and compassionate, ensuring that all my questions were answered and that I felt at ease.

Dr. Vaughn took the time to thoroughly explain my condition and treatment options, ensuring I understood everything clearly. His patient-centered approach and willingness to listen made a significant difference in my overall experience.

The facility itself is clean, modern, and well-equipped, reflecting the high standards of care provided. I am grateful for the outstanding service and care I received at Medhelp 280 and highly recommend Dr. Vaughn and his team to anyone seeking quality medical care.

Thank you, Dr. Vaughn, and the entire staff at Medhelp 280, for your dedication to patient care and for making my visit such a positive experience.